What if the item I received is damaged or defective?

If the item you received from Onlinebootstore.com is damaged or defective, we apologize for any inconvenience caused and are here to assist you. To resolve this issue, kindly follow our easy returns process. Firstly, contact our customer service team within 48 hours of receiving the product to inform them about the problem. Our team will guide you through the return process and provide you with a return authorization number. Once you receive the authorization, securely package the item and include all original packaging materials. Return the item to us within 14 days of receiving the authorization. Upon receipt, our team will inspect the item and process a refund, replacement, or store credit, as per your preference. Please note that damaged or defective items must be returned in unused condition for a successful return.