American Airlines AAdvantage Customer FAQ

You can request reinstatement of expired miles through the AAdvantage program. Generally, you may need to complete a reinstatement request form and submit it for consideration. Be aware that there may be a fee associated with the reinstatement of miles, and certain criteria must be met. Check the policies regarding expiration and reinstatement in the AAdvantage program for more specific details on the process and eligibility.

A minor typo in your last name, such as missing a letter, can potentially affect your reservation and travel. It’s important that your name on the reservation matches the identification you will present. To correct this typo, please refer to the link provided on this page for the most accurate information regarding name changes or corrections on your ticket.

AAdvantage miles do not have a strict expiration policy as long as there is some account activity within a specified time frame. Specifically, if a member does not engage in any earning or redeeming activity in their AAdvantage account for a period of twenty-four months, the miles will expire. This means that to keep the miles active, a member should earn or redeem miles at least once every two years. Engaging in various activities can help maintain the account status. For example, members may earn miles through flights with American Airlines or its airline partners, using co-branded credit cards for purchases, or even shopping with participating retail partners. It is important to monitor one's AAdvantage account regularly and consider any planned travel or activities that could contribute to earning or redeeming miles to ensure they do not lapse. Members can check their account status and view the activity history directly on the American Airlines website. If one is uncertain about their account status, looking up their miles balance can be beneficial as well.

No, you do not need to be registered with the AAdvantage program to access your flight information. You can access your flight details using your booking confirmation or flight number.

To add your AAdvantage Platinum Select credit card to your AAdvantage account, log in to your AAdvantage account online. Once logged in, navigate to the section for linking credit cards and enter the required information for your AAdvantage Platinum Select card. After successfully linking the card, you'll be eligible for benefits such as the first checked bag free and preferred boarding. Make sure to use the linked card when booking your flights to enjoy these perks.