American Airlines AAdvantage Customer FAQ

You can rent a car with AAdvantage by booking through American Airlines' car rental partners, which include major rental companies. When making your reservation, enter your AAdvantage number to earn miles.

No, unfortunately, you cannot use your AAdvantage miles to pay for checked bags on American Airlines. Your miles can be used towards flights, upgrades, car rentals, hotel stays, and certain retail purchases, but they cannot be applied to baggage fees. Baggage fees must be paid separately with a credit card, debit card, or cash.

To update personal information or correct your name on your American Airlines AAdvantage account, log in to aa.com and click on "AAdvantage" at the top-right of the homepage. Then, navigate to "My Account". Here, click on the "Information and Password" tab where you can edit your personal details including your name. Please ensure that the name on your account matches the name on your government-issued ID. This is important for securing your rewards and maintaining account integrity. Once you've done the changes, remember to click "Save Changes". If you experience problems making changes, the contact link on this page will take you to the most current AA contact info.

We're sorry to hear you're having trouble accessing your account. Here's a quick tip: ensure you are entering the correct username and password. If you forget your password, there should be a "Forgot Password" link on the login page where you can reset it. Once you get into your account, check the AAdvantage section to see if your recent flight miles were added. If they don't appear, then the miles may not have been credited yet. It can take up to 48 hours after your flight for miles to be credited to your account. If after this period your miles still haven't been added, reach out to customer service for further support.

We're sorry to hear that you're having trouble logging into your account. Make sure you're using the correct member number or username and password. If you can't remember your login details, use the "Forgot password" function on the login page, which will guide you to reset your password via email. Once you regain access, you can verify if your miles were added by checking the recent activity section of your account. If after these steps you still cannot view your miles, there might be a delay in posting them, which can be up to 48 hours after the flight.