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Napa Auto Parts Customer FAQ

Top Answers & How-to Guides

What is Napa Auto Parts's Phone Number?

The question we are asked most often is about how to talk to Napa Auto Parts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Napa Auto Parts customer service, get an answer now.

Recent Napa Auto Parts Customer Questions

When charging at a NAPA store, does the entry on the credit card bill say "Nte and then the city location"?

Each financial institution has its own way of recording transactions on the statement. Generally, the name that appears should be related to the store where the purchase was made. Often, it will display as "NAPA AUTO PARTS" along with the location of the store. However, if you see a transaction identified as "Nte with the city location", and you can't recognize it, we would recommend confirming with your bank or credit card issuer for more clarification about this transaction.
Asked Apr 18, 2024 7:51 PM

Help me with my Napa Auto Parts customer service issue

Finding Parts

How do I find the right part for my vehicle?

To find the correct part for a vehicle, gather the make, model, year, and engine type. Napa Auto Parts has an online platform...

What brands of auto parts does Napa carry?

Napa Auto Parts provides a broad array of brands, featuring its own NAPA line along with well-known manufacturers like AC...

How can I find product reviews for Napa Auto Parts?

Customers can find reviews for Napa Auto Parts products by visiting the official Napa website, where many product pages include...

Store Information

What are the store hours for Napa Auto Parts?

Store hours for Napa Auto Parts differ by location, with many open Monday to Saturday from early morning until evening and...

Where is the nearest Napa Auto Parts store?

To locate the nearest Napa Auto Parts store, it is recommended to visit their official website and use the store locator...

What payment methods are accepted at Napa Auto Parts?

Napa Auto Parts generally accepts various payment methods, including major credit cards, debit cards, cash, and checks in some...

Online Services

Does Napa Auto Parts offer online shopping?

Napa Auto Parts provides online shopping through napaonline.com, where customers can search for various automotive parts,...

Does Napa Auto Parts offer delivery services?

Napa Auto Parts primarily focuses on in-store sales but several locations may provide delivery services locally or offer...

Are there membership benefits for frequent Napa shoppers?

Napa Auto Parts has a loyalty program offering benefits like discounts, exclusive promotions, and tailored offers for frequent...

Warranties and Policies

Does Napa Auto Parts offer warranties on their products?

Napa Auto Parts does provide warranties on various products, with specifics changing by item and manufacturer. They generally...

Can I return or exchange a part I purchased from Napa?

Napa Auto Parts allows returns and exchanges for unused items in original packaging, typically requiring the receipt. Policies...

What are the return policies for special order parts?

Napa Auto Parts has strict return policies for special order items, which may not be returnable unless defective or incorrect....

Installation Services

Does Napa provide installation services for purchased parts?

Napa Auto Parts mainly sells automotive products and does not provide installation services directly. However, many stores have...

Does Napa Auto Parts assist with installation of purchased parts?

Napa Auto Parts mainly sells parts and does not offer installation services directly. However, knowledgeable staff can provide...

Can I get my vehicle diagnosed at Napa Auto Parts?

Napa Auto Parts mainly focuses on selling automotive parts and does not offer vehicle diagnostic services directly. Customers...

Discounts and Programs

Are there any discounts or promotions available at Napa?

Napa Auto Parts frequently has various promotions and discounts on automotive products, including seasonal sales, volume...

Does Napa Auto Parts offer any loyalty programs?

Napa Auto Parts offers a loyalty program called NAPA Rewards, allowing customers to earn points on purchases that can be...
We look to the Napa Auto Parts issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Napa Auto Parts issues reported to GetHuman

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