Aer Lingus Customer FAQ

To use your Avios points for a Business Class ticket from Chicago O'Hare (ORD) to Dublin (DUB), you would typically need to book your flight through the airline's booking system or partner programs where Avios can be redeemed. Log in to your Avios account, check for available flights on the desired route, and follow the prompts to book your Business Class seat using your points. Make sure to review any specific terms and conditions regarding Avios redemption for Business Class travel.

Aer Lingus offers several convenient options for checking in, catering to both digital and in-person preferences. Passengers can check in online through the Aer Lingus website or mobile app. This option is available starting from thirty days prior to departure until two hours before the flight's scheduled departure. Online check-in allows travelers to select their seats, manage baggage, and receive their boarding passes electronically. For those who prefer the traditional approach, Aer Lingus provides the option to check in at the airport. There are dedicated check-in counters for passengers, and the recommended arrival time is at least two hours before international flights and at least one hour before domestic flights. Additionally, Aer Lingus has self-service kiosks available at many airports for passengers who wish to check in and print their boarding passes without the need to wait in line at a counter. Overall, Aer Lingus aims to provide flexibility in the check-in process, ensuring a smooth start to the travel experience. For further details or any specific requirements, it might be helpful to check the current information on Aer Lingus's official website.

If your flight has been rescheduled significantly and the new schedule does not suit you, you may be eligible for a full refund on your Plus fare. You should review the terms and conditions associated with your fare type, as they outline the refund policy. Additional criteria may apply based on specific circumstances of the flight change.

We understand that circumstances can change unexpectedly. Whether you can obtain a refund or move to another flight depends on the fare conditions of your ticket. Some tickets are refundable or allow changes with a fee, while others are not. If your ticket permits, you can seek a refund or change your flight based on the airline's policies.

If you're encountering issues claiming compensation for a cancelled flight, ensure that you're using the correct booking reference and personal details associated with your ticket. Sometimes, technical difficulties can arise, so trying a different browser or device may help. If the issue persists, check for any notifications or messages on your booking account that might explain the problem. There is a link to the most up-to-date contact information right here on this page should you need further assistance.