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Aer Lingus Customer FAQ

Top Answers & How-to Guides

What is Aer Lingus's Phone Number?

The question we are asked most often is about how to talk to Aer Lingus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Aer Lingus customer service, get an answer now.

Recent Aer Lingus Customer Questions

I flew business class from Dublin to Hartford and am now returning and will have a connecting Aer Lingus flight to Nice in economy 5 hours after arrival. Can I use the business class lounge while waiting for my flight to Nice?

Typically, access to the business class lounge is limited to passengers flying on business class tickets or certain loyalty program members. Since you are flying to Nice in economy class after your business class flight, you would generally not have access to the lounge. However, policies can vary, so please check the specific access rules for the lounge at the airport you are using.
Asked Oct 1, 2025 1:11 PM

my flight was cancelled. I need to get home to Ireland as soon as possible

We understand that having your flight canceled can be stressful. You should check for alternative flights available through Aer Lingus to get home to Ireland. The most up-to-date information regarding flight options and rebooking will be available on this page you are viewing.
Asked Sep 20, 2025 6:31 PM

What prove of identity is required to fly.

For air travel, passengers are generally required to present a government-issued photo ID, such as a passport or national ID card. It is essential to ensure that your identification matches the name on your booking. Specific requirements may vary depending on your route and the regulations of the countries involved, so it's always advisable to verify the necessary documentation before flying.
Asked Sep 5, 2025 9:17 AM

How do I book a trip from Denver to Dublin with return Dublin to LAX? Also, if I am able to book this trip, can I use my companion pass for my wife to join me on both legs of the trip?

To book a trip from Denver to Dublin with a return from Dublin to LAX, visit the Aer Lingus website and use their flight search tool to enter your travel details. Regarding the companion pass, it typically depends on the terms and conditions of your specific program. Check those details to see if it applies to both legs of your trip.
Asked Aug 12, 2025 5:33 PM

I bought insurance for my flight on 8-14…don’t see it on my confirmation

If you purchased insurance for your flight but don't see it on your confirmation, it may be helpful to double-check the details of your purchase. Insurance details typically appear in the confirmation email. If it's still unclear, you can review the terms on the insurance provider’s website. This will help confirm your coverage. For any specific queries regarding your flight confirmation, please find the most up-to-date contact information right here on this page.
Asked Aug 8, 2025 4:34 PM

Help me with my Aer Lingus customer service issue

Baggage Information

What Type of Bag Can I Bring for My Infant on My Aer Lingus Flight?

If you are flying Aer Lingus with an infant, knowing what you can and cannot bring on the flight can take the stress out of...

What Are the Non Refundable Prepaid Baggage Charges on Aer Lingus?

If you have booked a flight on Aer Lingus, you should learn about Aer Lingus' baggage fees. These fees change depending on the...

What Are the Baggage Fees on Aer Lingus?

Aer Lingus is a flight operator that provides transatlantic and European flights. If you have a lot of baggage, its best to let...

What is the carry-on baggage allowance on Aer Lingus flights?

Aer Lingus permits one carry-on bag per passenger, limited to dimensions of 55 cm x 40 cm x 24 cm and a maximum weight of 10...

How much does it cost to check a bag on Aer Lingus flights?

The fees for checking luggage on Aer Lingus can differ based on factors like destination and fare type, typically ranging from...

What is the Aer Lingus baggage policy for sporting equipment?

Aer Lingus has guidelines for transporting sporting equipment, which is included in checked baggage. Items like golf clubs and...

Flight Management

How Do I Change My Flight on Aer Lingus?

As is typical of plans, they do change unexpectedly which may lead to you changing your Aer Lingus flight. Lucky for customers...

How Do I Cancel My Flight with Aer Lingus?

To cancel your Aer Lingus flight, visit the official website and click on "Manage Trip." Log in or enter your booking details,...

What options are available for managing my Aer Lingus booking?

Aer Lingus provides multiple ways to manage bookings through its website or mobile app. Travelers can modify personal details,...

Baggage Issues

What Do I Do If I'm Missing My Baggage from My Aer Lingus Flight?

This guide by Aer Lingus provides steps to handle a missing bag after a flight. Report the issue at the airport, file a PIR,...

Pet and Infant Policies

Can I bring my pet on board with Aer Lingus?

Aer Lingus allows small pets like cats and dogs in the cabin but they must be in an approved carrier that fits under your seat....

What is the Aer Lingus policy for unaccompanied minors?

Aer Lingus has a policy for unaccompanied minors aged five to twelve, requiring notification during booking. An escort is...

What is the Aer Lingus policy for pregnant passengers?

Aer Lingus accommodates pregnant passengers, permitting travel up to the 36th week for regular flights and the 32nd week for...

In-Flight Policies

Can I bring my musical instrument on board with Aer Lingus?

Aer Lingus permits passengers to bring musical instruments aboard, subject to certain guidelines. Small instruments may be...

Can I bring my own food on board with Aer Lingus?

Aer Lingus typically permits passengers to bring their own food on board, but restrictions exist for perishable items and...

What are the health and safety protocols for Aer Lingus flights?

Aer Lingus emphasizes passenger and crew safety through enhanced cleaning, advanced air filtration, modified boarding...

Check-In Options

What are the options for checking in with Aer Lingus?

Aer Lingus provides multiple check-in options: online check-in through their website or mobile app, airport check-in at...

Seating Options

Can I pre-book my seat on Aer Lingus flights?

Aer Lingus allows passengers to pre-book their seats during ticket purchase or online check-in for added comfort. However,...

Travel Documentation

What documents do I need to travel with Aer Lingus?

When flying with Aer Lingus, required travel documents depend on your destination and circumstances. For trips within the...

Are there any travel restrictions I should be aware of?

Travelers should stay updated on restrictions that can change frequently by checking official government sites and Aer Lingus...

Avios and Rewards

How do I earn Aer Lingus Avios points?

There are multiple ways to earn Aer Lingus Avios points, including flying with Aer Lingus, booking with partner airlines in...

Travel Policies

What is Aer Lingus' policy for children traveling alone?

Aer Lingus has a clear unaccompanied minor policy for children aged five to twelve traveling alone. This service includes added...
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