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eHarmony Customer FAQ

Top Answers & How-to Guides

How do I Contact eHarmony Customer Service?

The question we are asked most often is about how to talk to eHarmony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Sign Up for eHarmony.com?

If you are ready to start online dating and want to give eHarmony.com a try, you can sign up online, set up your profile and...

How Do I Change My Name on eHarmony?

If you need to change your name on eHarmony, there are a few different options you can take advantage of. You can use the...
Ask any question you have about eHarmony customer service, get an answer now.

Recent eHarmony Customer Questions

How do I retrieve people I put a heart on?

To retrieve the profiles of people you’ve shown interest in by putting a heart on them, you can check your activity or matches section in the app or website. This allows you to view the profiles you've liked and decide if you’d like to initiate a conversation with them.
Asked Dec 4, 2025 2:05 AM

i want to cancel my subscription. i don't use or want this app

To cancel your eHarmony subscription, you can do so through your account settings. Log in to your account, navigate to the subscription or billing section, and follow the prompts to cancel. Be sure to check for any confirmation details or final steps required to complete the cancellation process.
Asked Nov 19, 2025 3:33 PM

Please stop charging my credit card because I cancelled my subscription last month

Please be aware that there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 15, 2025 11:26 PM

I want to cancel my subscription but cannot access my account

If you need to cancel your subscription but cannot access your account, please utilize the link to the most up-to-date contact information right here on this page. This will guide you on how to proceed with your cancellation.
Asked Aug 19, 2025 3:55 PM

Is there a way to know if I am blocked from someone or that someone is uninterested?

If someone has blocked you on eHarmony, you will not be able to view their profile or communicate with them. However, there is no specific notification that informs you of being blocked. Additionally, if someone is uninterested, they may not respond to messages or engage with your profile, but there is no direct way to confirm someone's level of interest through the platform.
Asked Aug 8, 2025 6:50 PM

Help me with my eHarmony customer service issue

Account Management

How Do I Sign Up for eHarmony.com?

If you are ready to start online dating and want to give eHarmony.com a try, you can sign up online, set up your profile and...

How Do I Change My Name on eHarmony?

If you need to change your name on eHarmony, there are a few different options you can take advantage of. You can use the...

How Do I Reset My Password for eHarmony?

If you're having trouble logging in to your eHarmony account, you can try a few things. Use the site to change your password,...

How Do I Hide My Account with eHarmony So My Partner Can’t See It?

eHarmony dating site has helped many couples spice up their lives by learning from other people. It's vital that you ensure...

How Do I Cancel My Subscription to eHarmony?

An eHarmony Premium subscription grants unlimited matches, messaging, profile views, and more. Members appreciate the...

What do I do if I forget my eHarmony login information?

Users who forget their eHarmony login information can regain access by clicking the "Forgot Password" link on the login page...

Communication Issues

How Do I Remove Old eHarmony Matches?

When online dating, it's important to get a good vibe from your matches. You can delete eHarmony matches that aren't right for...

How Do I Report Someone on eHarmony?

Learn how to report a person on eHarmony in a matter of minutes

What Do I Do If My Messages Aren't Sending on eHarmony?

Paid subscribers at eHarmony can send personalized messages to other users on the site. Therefore, if you are having any issues...

Profile and Preferences

How Do I Change My Profile Picture on eHarmony?

Learn how to easily change your profile picture on eHarmony.

How Do I Retake the Personality Profile Test on eHarmony?

eHarmony requires its members to fill out a relationship questionnaire when creating their profile. Due to changes in people...

Can I change my preferences for matches on eHarmony?

Yes, eHarmony users can alter their match preferences, including factors like age, distance, and education, through the...

Can I browse profiles anonymously on eHarmony?

eHarmony does not typically allow anonymous browsing of profiles; users can see who has viewed their profile. While there are...

Payments and Refunds

How Do I Get a Refund for a Charge on eHarmony?

If you've changed your mind about using eHarmony's services or you aren't happy with the service they provide, you can ask the...

What are the payment options accepted on eHarmony?

eHarmony accepts various payment methods for its services, including major credit cards like Visa and Mastercard, as well as...

General Information

Is eHarmony available in multiple languages?

eHarmony mainly functions in English but also offers localized versions in certain regions. While these adaptations aim to...

How does eHarmony's matching algorithm work?

eHarmony's matching algorithm is built on compatibility principles, starting with a detailed questionnaire that assesses...

Are there any age restrictions to join eHarmony?

eHarmony enforces an age requirement that mandates members be at least eighteen years old to ensure they can legally engage in...

Safety and Security

How does eHarmony protect my personal information?

eHarmony prioritizes user privacy through advanced encryption to protect personal data and adheres to strict privacy policies....

Are there any safety features in place for eHarmony users?

eHarmony prioritizes user safety with features like profile verification to combat fake accounts, technology to monitor...
We look to the eHarmony issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eHarmony issues reported to GetHuman

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