The question we are asked most often is about how to talk to eHarmony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To retrieve the profiles of people you’ve shown interest in by putting a heart on them, you can check your activity or matches section in the app or website. This allows you to view the profiles you've liked and decide if you’d like to initiate a conversation with them.
Asked Dec 4, 2025 2:05 AM
i want to cancel my subscription. i don't use or want this app
To cancel your eHarmony subscription, you can do so through your account settings. Log in to your account, navigate to the subscription or billing section, and follow the prompts to cancel. Be sure to check for any confirmation details or final steps required to complete the cancellation process.
Asked Nov 19, 2025 3:33 PM
Please stop charging my credit card because I cancelled my subscription last month
Please be aware that there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 15, 2025 11:26 PM
I want to cancel my subscription but cannot access my account
If you need to cancel your subscription but cannot access your account, please utilize the link to the most up-to-date contact information right here on this page. This will guide you on how to proceed with your cancellation.
Asked Aug 19, 2025 3:55 PM
Is there a way to know if I am blocked from someone or that someone is uninterested?
If someone has blocked you on eHarmony, you will not be able to view their profile or communicate with them. However, there is no specific notification that informs you of being blocked. Additionally, if someone is uninterested, they may not respond to messages or engage with your profile, but there is no direct way to confirm someone's level of interest through the platform.
We look to the eHarmony issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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