A:Calling this Zoom number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Zoom for you.
Q:
Does Zoom offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Zoom below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Zoom phone number to document the phone system.
Here is how our research team describes the way the Zoom phone system greets you: Thank you for calling the Zoom Video Communications powered by Zoom Contact Center. To purchase Zoom products, press 1. Technical Support, press 2. For billing, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Zoom number should go right to a real human being
Below are some clips we've found from Zoom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Zoom Video Communications.
Powered by Zoom contact center. To purchase Zoom products, press one.
For technical support, press two.
For billing Thank you for calling Zoom support.
You can find answers to many questions or submit a ticket at support dot zoom dot u s.
This call is being recorded.
It's also being transcribed for AI companion.
By continuing with this call, you consent to the recording and the transcription.
For account verification, please enter your ten digit personal meeting ID or your nine to eleven digit scheduled meeting ID followed by the pound sign."
Excerpt from a call with Zoom
Wednesday, November 20, 2024 1:14 AM
The first phone menu
"Thank you for calling Zoom Video Communications.
Powered by Zoom contact center.
To purchase Zoom products, press one.
For technical support, press two.
For billing, press three.
To repeat this menu, press star."
Excerpt from a call with Zoom
Wednesday, June 12, 2024 3:24 PM
After you press 1
"Thank you for calling Zoom sales. This call is being recorded.
It's also being transcribed for AI companion.
By continuing with this call, you consent to the recording and the transcription.
If you're new to Zoom or on a basic plan, press one.
If you have an existing paid subscription, press two."
Excerpt from a call with Zoom
Thursday, June 20, 2024 4:00 AM
After you press 2
"Thank you for calling Zoom support.
You can find answers to many questions or submit a ticket at support dot zoom dot u s.
This call may be recorded for quality and training purposes.
Press one or continue to hold.
Otherwise, press two."
Excerpt from a call with Zoom
Sunday, March 24, 2024 1:13 PM
After you press 3
"Thank you for contacting Zoom billing.
Press one if you are calling to cancel your account.
For any other issues, press two."
Excerpt from a call with Zoom
Wednesday, April 3, 2024 4:41 AM
In fact, much of this information on this page is superfluous because this Zoom phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Zoom operates the call center for this 888-799-9666 phone number 24 hours, 7 days.The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 1,315 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Zoom call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zoom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zoom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zoom is Sunday.The most busy day to call is Tuesday, which averages 93% more phone calls by comparison.Again, this is based on a sample of 1,315 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Wednesday, which is 2102% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Zoom is Saturday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Zoom staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Calling Zoom's customer support takes you to a recorded menu with three options: purchase Zoom products, tech support, or billing. I wanted to ask about their products and pricing, so I selected the first option. It took me through a couple more menus asking about the size of my organization, whether I'm a current paid user, and how many users I needed as meeting hosts. A recorded message told me that the best way to get a single license is to purchase online, and then I was put on hold.
It seems like a small detail, but annoying hold music is hard to listen to for 12 minutes. It was just a few seconds of a song repeated, with only one break from a recording that said to wait for the next available representative. Fortunately, when the rep answered, she was friendly and professional. She asked for my name and the email address on my Zoom account. I told her I didn't have one yet and was researching my options. She enthusiastically agreed to help me out.
The rep asked me for some basic information: what features my organization needed, if we had more or less than one hundred members, if any non-English speakers would join our calls, and if we wanted to record meetings. She recommended a plan and explained it. She gave me a monthly price and a yearly price per user. I clarified this later — did every member of our organization need to pay for it? It's actually the price per license, and only hosts need licenses. Additional licenses let hosts hold separate meetings simultaneously. Other members simply join their meetings.
I hoped that the rep would recommend products once I described our needs. However, she only briefly mentioned one that I specifically asked about. She did take the time to explain how much cloud storage we'd have for recordings, though, and I was able to ask about upgrading that. Maybe our options were limited as a small group. I wasn't sure from our call.
The rep was eager to sign me up, but I told her I needed to run it past the rest of my group. I asked if I should call back or if we should purchase it from the website. She said the best way was to have her do it then and there. I reiterated that I needed input from other people. She offered to email me instead and said I could reply to it whenever we were ready, and she'll set us up. I gave her my email address and got her email right after our call.
Zoom seems to offer robust technical support over the phone, as well. It requires that you enter a meeting ID, though, and I didn't see any way around that. From their website, it looks like some plans include tech support over the phone and online. If you can't find the information you need by calling, the Zoom website is the next best place to check.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Zoom
If you have time to do a bit of reading before you call Zoom, we recommend you read over some of our problem-specific articles.
Zoom has many features that may take some practice to use. Though there are many features, some are more important are you will use more often than others. Such features include starting a meeting, joining, scheduling, and recording meetings. If you have any problems using the app, you should contact Zoom customer service.
Zoom is a video call and online chatting service. You can use the app to hold virtual meetings for business or educational purposes. You have to download the application to use Zoom. You can download it from their website for PC. For mobile devices, you can download the app from the respective app store.
Yes, you can record a Zoom meeting. Zoom offers a built-in recording feature that allows you to capture audio, video, and screen sharing during the meeting. To start recording, click on the 'Record' button located at the bottom toolbar. You have the option to record locally on your computer or to the Zoom cloud. Local recording saves the file on your device, while cloud recording saves it on Zoom servers. The host can control who can record the meeting, and participants will receive a notification when the recording begins. After the meeting, the recording is converted into a video file that can be downloaded and shared. Keep in mind that recording meetings may be subject to local privacy laws, so it is important to inform participants and obtain consent if required.
Click the link above to get answers to just about any Zoom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zoom, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting Zoom Pro subscription: "I will need to use Zoom Pro starting tomorrow."
- From a call lasting 6m 44s , Nov 21, 2024 6:53 PM
Information about why customers call Zoom is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Zoom provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Zoom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zoom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zoom agent. This phone number is Zoom's best phone number because 72 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-799-9666 include and other customer service issues. Rather than trying to call Zoom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Zoom has 1 phone number. It's not always clear what is the best way to talk to Zoom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zoom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zoom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
