Contact WeChat

The one way to reach WeChat by GetHuman.

WeChat Customer Service Email Address
WeChat provides their best customer service over email. If you were hoping to talk to a WeChat agent live right now, on the phone or via live chat, this might be disappointing. But at least you know there should be a person on the other end helping you, and it may take less time overall to send a few emails back and forth.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
WeChat Phone Number
WeChat doesn't have a phone number, which is a shame.
WeChat Live Chat
Unfortunately, WeChat does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted WeChat:

My wechat account has been hacked all my password and email had been changed I tried al...
Wechst shake is not working
I upgraded Wechat. It forces me to log in after the upgrade. I forgot the password...
I haven't used my wechat account for different years and I will use it again using the...
After recent IPhone update I get the error "exceptions occured when using WeChat, try t...
I forgot my password and I try to log in by sending an sms code, but it tells me that I...
I lost my phone number and forget wechat Id, kindly help me to recover my account
I lose my phone number and forget my Id *Kindly recover my wecht account
I don't receive the verification code from my number
I don't have my phone number and old device anymore. I cannot login to my wechat accoun...
I forgot the password, but I put the number and the code message didn't come. I don't k...
Non riesco ad aprire wechat da diversi giorni.*La mia memoria era piena , ma adesso dop...
********* *************************************************Face ID...
I want to delete my email on my wechat acc .. And unlink my wechat account with faceboo...
More customer issues

Help me with my issue

As far as we know, there is only one way to contact WeChat, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to WeChat, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing WeChat Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Amtrak page. Or look at our Contact Straight Talk page. We can't really provide this kind of help if you're looking to contact WeChat because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with WeChat?

GetHuman does not work with WeChat's customer support operations, directly or in any other way. GetHuman has no partnership or relation to WeChat at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check WeChat's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting WeChat at a Glance

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