Contact WeChat

The one way to reach WeChat by GetHuman.

WeChat Customer Service Email Address
WeChat provides their best customer service over email. If you were hoping to talk to a WeChat agent live right now, on the phone or via live chat, this might be disappointing. But at least you know there should be a person on the other end helping you, and it may take less time overall to send a few emails back and forth.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
WeChat Phone Number
WeChat doesn't have a phone number, which is a shame.
WeChat Live Chat
Unfortunately, WeChat does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted WeChat:

Kindly lift my restricted Shake service to Unrestricted Shake service. I had had report...
I have forget my wechat passward and i am unable to log in as my wechat is based on chi...
*** ** *** ***** * ******* **** ***** ***** **** ******* **** **** *****
Hi My user ID Is Jude*Mzehemen and I’ve not being able to login into my wechat since I...
I lost all my we chat! Maybe it got accidentally deleted? I just want my contact lis...
My old phone was broken i have my we chat and i forgot we chat id ,we chat password.
I have no friends on wechat and would like to sign up. Cannot get past the verification...
I've been blocked from my account without knowing why
I'd created a wechat account nearly in ****. Then I used Xiaomi phone. But after * mont...
Please freeze my wechat account urgently. I have lost my phone and someone tried to log...
Hi help me please i can't receive notifications from all my wechat groups
I have been using WeChat before. But later I uninstalled the app and stopped using it...
My son cannot make his WeChat account function
To Officer In-Charge**I’m a Singaporean using Wechat for about * years, and had change...
I have signed up to we chat*I had my friend in China successfully *Add me to her we cha...
More customer issues

Help me with my issue

As far as we know, there is only one way to contact WeChat, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to WeChat, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing WeChat Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Skype page. Or look at our Contact Western Union page. We can't really provide this kind of help if you're looking to contact WeChat because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with WeChat?

GetHuman does not work directly with WeChat's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting WeChat at a Glance

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