Contact WeChat

The one way to reach WeChat by GetHuman.

WeChat Customer Service Email Address
WeChat provides their best customer service over email. If you were hoping to talk to a WeChat agent live right now, on the phone or via live chat, this might be disappointing. But at least you know there should be a person on the other end helping you, and it may take less time overall to send a few emails back and forth.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
WeChat Phone Number
WeChat doesn't have a phone number, which is a shame.
WeChat Live Chat
Unfortunately, WeChat does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted WeChat:

I don't see the "Export Personal Data" button in my Wechat app, my Wechat account was r...
I am unable to sign in wechat when I was trying out it shows" Too many times try again...
I am unable to sign in wechat when I was trying to sign in it shows "Too many times try...
Dear Sir,**There is * weeks ago, i sent you messages about * seller who scammed on wech...
My account was blocked due that i was sending many greeting to people...so they now ask...
I got Reported for multiple instances of non-compliance and I don't know what to do
I have a Wechat account that has been for years. but my wechat account was suddenly bl...
Hello,*My WeChat account appears to have been blocked. I have no WeChat right now. My a...
I am running out of storage space on my phone which I use only for We Chat. I need to c...
Account system registration
I cant register to wechat, because i have no friends on wechat than can verify my phone...
No sms password retrieval. I keyed in my phone number to get password but there is none
I want to delete*close my Wechat account but do not remember account ID and password.
When I visited Shanghai more than four years ago, a POC person setup a WeChat account t...
I have an issue I’d like urgent help with. With wechat. I want to login to my wechat on...
More customer issues

Help me with my issue

As far as we know, there is only one way to contact WeChat, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to WeChat, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing WeChat Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact eBay page. Or look at our Contact US Postal Service page. We can't really provide this kind of help if you're looking to contact WeChat because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with WeChat?

GetHuman does not work directly with WeChat's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

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