Contact WeChat

The one way to reach WeChat by GetHuman.

WeChat Email Support
WeChat provides their best customer service over email. If you were hoping to talk to a WeChat agent live right now, on the phone or via live chat, this might be disappointing. But at least you know there should be a person on the other end helping you, and it may take less time overall to send a few emails back and forth.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
WeChat Phone Number
WeChat doesn't have a phone number, which is a shame.
WeChat Live Chat
Unfortunately, WeChat does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted WeChat:

Code sand me sar ********** my nomber
I can't register. The and verification is not going through.
I am in South AFRICA right now and have been logged out of my wechat account as I have...
hey, I can't use the website to unblock my wechat account, it just is white and nothing...
Qr code problem I have no friend on we chat please help to verify my number
I need to request a flight change to *February and I need the same layover time **please help
Help me to change number , because wechat pay ask me the verification code. I can't coz...
Why can't people see me on people nearby in wechat? I hope will fix it
Ciao ho scaricato wechat ma non mi fa usare l app perche dopo che metto il numero e la...
may i know how to put different profile pic for different friend
I cannot sign up to wechat. I followed all the instructions, it deducted my load thrice...
Vorrei registrarmi a WeChat ma non ho nessun amico in grado di accettarmi il codice qr...
Reporting sending too many greetings.
Reporting for sending too many greetings.
My account suddenly permanent blocked by your group.I did nothing wrong and i complaine...
More customer issuesHelp me with my issue
As far as we know, there is only one way to contact WeChat, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to WeChat, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing WeChat Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Xbox page. Or look at our Contact Straight Talk page. We can't really provide this kind of help if you're looking to contact WeChat because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with WeChat?

GetHuman does not work directly with WeChat's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting WeChat at a Glance

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