Contact WeChat

The one way to reach WeChat by GetHuman.

WeChat Customer Service Email Address
WeChat provides their best customer service over email. If you were hoping to talk to a WeChat agent live right now, on the phone or via live chat, this might be disappointing. But at least you know there should be a person on the other end helping you, and it may take less time overall to send a few emails back and forth.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
WeChat Phone Number
WeChat doesn't have a phone number, which is a shame.
WeChat Live Chat
Unfortunately, WeChat does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted WeChat:

Please freeze my wechat account urgently. I have lost my phone and someone tried to log...
Hi help me please i can't receive notifications from all my wechat groups
I have been using WeChat before. But later I uninstalled the app and stopped using it...
My son cannot make his WeChat account function
To Officer In-Charge**I’m a Singaporean using Wechat for about * years, and had change...
I have signed up to we chat*I had my friend in China successfully *Add me to her we cha...
My account had been blocked without any reason.
I forget password wechat . Help me
Buenas noches porfavor podr*a ayudarme a recuperar mi cuento no conozco a nadie que ten...
My son used my phone number to create a new WeChat account. As a result, my Wechat acc...
Hi,*My account is blocked. I have a message telling me that it is blocked due to unauth...
I tried adding a friend from china and I tried add my friend using both WeChat ID and Q...
my wechat id is vips**** and i met one girl on wechat she introduce herself as CiCi(her...
I lost my phone and I been try to login via ID, phone no even email address I can't log...
I want to delete my account and all its information
More customer issues

Help me with my issue

As far as we know, there is only one way to contact WeChat, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to WeChat, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing WeChat Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Skype page. Or look at our Contact Western Union page. We can't really provide this kind of help if you're looking to contact WeChat because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with WeChat?

GetHuman does not work directly with WeChat's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

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