Contact WeChat

The one way to reach WeChat by GetHuman.

WeChat Customer Service Email Address
WeChat provides their best customer service over email. If you were hoping to talk to a WeChat agent live right now, on the phone or via live chat, this might be disappointing. But at least you know there should be a person on the other end helping you, and it may take less time overall to send a few emails back and forth.
Or take advantage of GetHuman's tools for getting more attention on your issue faster:
Help me with my issue
WeChat Phone Number
WeChat doesn't have a phone number, which is a shame.
WeChat Live Chat
Unfortunately, WeChat does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted WeChat:

I am for got my old phone namber and old password, but I remember my Wechat id
hi its me malik my wechat id is log out and I forgot password the numbers was Chinese...
my passport expired and now i want to update my new passport number in my WeChat.
My wechat wepay option has stopped working. It says it requires me to add a second vali...
I wanted to delete my wechat account, but it stated my we chat pay has not been cancele...
Good day*My account was reported that I do send strangers message*That was what made my...
I am trying to register WeChat on ***********, but failed. I tried with different phone...
I AM NOT ABLE TO PAY FROM WECHAT MORE THAN **** RMB
About tranglo the tranglo waiting for you eamail to them about the no collected remmitt...
Please help I can’t login my WeChat I’m not getting the code on the smss
i cant log in my account pls help me. thaht need verified but my old number already mis...
Hello wechat team my name is Sri Sanjita Chakma and am international student in china...
I have forgotten my password to my Wechat account, although I still remember my Wechat...
How can I setup a wechat email account?
I lost my wechat number & i forgotten *My password i remember only my wechat id
More customer issues

Help me with my issue

As far as we know, there is only one way to contact WeChat, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to WeChat, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Comparing WeChat Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Best Buy page. Or look at our Contact Greyhound page. We can't really provide this kind of help if you're looking to contact WeChat because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with WeChat?

GetHuman does not work directly with WeChat's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Contacting WeChat at a Glance

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