A:Calling this Unum number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Unum for you.
Q:
Does Unum offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Tuesday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Unum below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Unum phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Unum number should go right to a real human being
Below are some clips we've found from Unum's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Unum.
Please be aware that all calls are recorded for quality and training purposes.
During this call, UNEM may collect personal information from you.
To find out more, please visit unum dot com slash privacy.
We are currently experiencing longer than expected wait times.
We apologize for any inconvenience this may cause.
Please speak the name of your employer.
Thank you.
Please make your selection from the following choices at any time.
If you know your party's five digit extension number, press one.
To inquire about an existing short term or long term disability claim, press two."
Excerpt from a call with Unum
Monday, March 18, 2024 12:33 PM
The first phone menu
"Thank you for calling Unum. Please be aware that all calls recorded for quality and training purposes.
During this call, UNEM may collect personal information from you.
To find out more, please visit unum dot com slash privacy.
Please speak the name of your employer.
Thank you. You have reached the CVS Health disability line.
Please make your selection from the following choices at any time.
If you know your party's five digit extension, press zero.
To initiate a new disability claim, press one.
For status on an existing disability claim, press two."
Excerpt from a call with Unum
Thursday, June 13, 2024 8:08 PM
In fact, much of this information on this page is superfluous because this Unum phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Unum operates the call center for this 866-679-3054 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 163 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Unum call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Unum phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Unum staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Unum is Tuesday.The most busy day to call is Wednesday, which averages 63% more phone calls by comparison.Again, this is based on a sample of 163 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Unum is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Unum staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Unum
If you have time to do a bit of reading before you call Unum, we recommend you read over some of our problem-specific articles.
Unum Group Life Disability is a comprehensive insurance policy that offers financial protection to individuals and their families in the event of a long-term disability. This policy is designed to replace a portion of the insured person's income, ensuring continued financial stability during their disability. Unum Group understands that disabilities can significantly impact an individual's life, including their ability to work and earn a living. Therefore, this insurance policy provides essential coverage, offering peace of mind and protecting against potential financial hardships. Unum Group Life Disability policyholders can rely on the benefits provided to sustain their daily living expenses, medical bills, and other financial obligations, helping them focus on recovery and maintaining their quality of life.
Unum is a leading provider of financial protection benefits, offering insurance products and services to millions of individuals and organizations. With over 170 years of experience, Unum specializes in providing disability, life, accident, and critical illness insurance to help protect individuals and families in times of unexpected events. Unum works closely with employers to offer comprehensive benefits packages, providing peace of mind and financial security to employees. Their wide range of insurance solutions offers personalized coverage that can be tailored to meet individual needs. Unum's commitment to customer satisfaction, financial stability, and expertise in the field makes it a trusted choice for individuals and companies seeking reliable insurance coverage.
Unum Group Life Disability provides a range of benefits to help individuals maintain financial stability during a disability. The benefits offered include replacement of a portion of the insured person's income, typically up to 60% of their monthly earnings. This coverage is designed to bridge the financial gap between their pre-disability income and the amount they can earn while disabled. Additionally, Unum Group Life Disability provides a wide range of support services to help individuals navigate through their disability period, such as vocational assistance and access to medical professionals for treatment recommendations. These benefits aim to provide peace of mind, financial security, and comprehensive support to individuals facing disabilities, allowing them to focus on their recovery and well-being.
Click the link above to get answers to just about any Unum customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Unum, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting paperwork status: "I've never received any of my paperwork I made a second callback to you and they said I would be getting it on Tuesday."
- From a call lasting 12m 57s , Oct 14, 2024 2:28 PM
Checking on claim status: "I was calling in to see when my client has been accepted and when do I start getting paid."
- From a call lasting 10m 31s , Apr 4, 2024 7:58 PM
Reporting Internet hours: "Honey, I need to report my Internet hours."
- From a call lasting 5m 52s , Jan 6, 2024 12:09 AM
Information about why customers call Unum is extracted from issues that customers have reported to GetHuman.
This is Unum's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Unum agent. This phone number is Unum's best phone number because 834 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-679-3054 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Unum first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Unum has 1 phone number. It's not always clear what is the best way to talk to Unum representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Unum. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Unum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.