A:Say, "Associate," then say, "Other.".Our free phone can also navigate phone menus to get a live human at US Cellular for you.
Q:
Does US Cellular offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 39 seconds.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Cellular below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Cellular phone number to document the phone system.
Here is how our research team describes the way the US Cellular phone system greets you: Please say "current account" or "open a new account," or you may say "associate" or "repeat."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say, "Associate," then say, "Other."
Below are some clips we've found from US Cellular's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling UScellular.
An observance of the holiday on May twenty seventh two thousand twenty four, our hours of operation will be reduced However, we will be available for you to reach us online through web chat.
We will resume normal hours on May twenty eight two thousand twenty four to quickly and easily manage your account online visit UScellular dot com or download our mobile app.
Thank you for choosing UScellular. We hope you have a safe and happy holiday connecting with family and friends."
Excerpt from a call with US Cellular
Tuesday, May 21, 2024 7:57 PM
They may ask you to enter information with the dial pad
"That was also invalid.
The cell phone number or home Internet line number is ten digits long.
Please enter it again."
Excerpt from a call with US Cellular
Friday, November 15, 2024 2:20 PM
They may ask you to say or enter information
"Thank you for calling UScellular.
In observance of the holiday on November twenty eighth two thousand twenty four, our hours of operation will be reduced.
However, we will be available for you to reach us online through web chat.
We will resume normal hours on November twenty ninth two thousand twenty four to quickly and easily manage your account online, visit UScellular dot com or download our mobile app.
Thank you for choosing UScellular. We hope you have a safe and happy holiday connecting with family and friends.
Please say or enter your ten digit cell phone number or home Internet line number."
Excerpt from a call with US Cellular
Saturday, November 23, 2024 4:58 AM
The first phone menu
"Thank you for calling UScellular.
Sorry.
I did not find your number in our records. Please say current account, or open a new account.
You may also are you calling to activate a US cellular prepaid device you've already purchased at a store other than US cellular?
Please hold while I transfer you. One moment, please.
Your call is being transferred to the first available associate.
Calls are recorded. To learn more about the information US Cellular collects uses, and shares, please visit w w w dot UScellular dot com forward slash privacy.
To activate a US cellular prepaid device you've already purchased at a store other than US cellular, please say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with US Cellular
Monday, June 17, 2024 10:49 PM
What are the hours and when should I call?
US Cellular operates the call center for this 888-944-9400 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 835 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the US Cellular call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Cellular phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Cellular staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Cellular is Saturday.The most busy day to call is Monday, which averages 65% more phone calls by comparison.Again, this is based on a sample of 835 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday, which is 297% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call US Cellular is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that US Cellular staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
When calling US Cellular, it's important to note that this is not an unlimited help account, and there will not always be someone available to take your call. The hours are supposed to be 8 a.m.-9 p.m. local time on weekdays and 9 a.m. to 6 p.m. on weekends, except on the West Coast, where hours are reduced to 8 p.m. on weekdays and 5 p.m. on weekends.
However, on holidays, there is no help available at all. When calling this number, I got a message saying that U.S. Cellular was closed for Labor Day so that its employees could connect with friends and family. The automated system might offer some help to existing customers by allowing them to check information, but it doesn't offer any help to those who aren't already customers.
When I got the automated message, I was told that the system would check to see if my number was a U.S. Cellular account. Upon failing to find it, I was taken through the menu for new accounts, where I was asked if I was calling for phone service or internet. I said phone service, and the system took me to another menu where it was reiterated that U.S. Cellular was closed for the holiday and would be unable to provide assistance. This time, there wasn't any option to wait things out or try to get help another way; the system simply hung up at the end of the message.
Based on this, I'd lean toward using this number if I were already a customer. Not being able to get help isn't ideal, but it seemed like the system checking the number says that they do have options for existing customers. The system is also easy to navigate, so if I were a customer, I believe I'd have a stronger experience.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call US Cellular
If you have time to do a bit of reading before you call US Cellular, we recommend you read over some of our problem-specific articles.
US Cellular offers extensive coverage across the United States, spanning over 98% of the population. Their network consistently provides reliable service, whether you're in urban areas or rural landscapes. With numerous cell towers strategically placed, US Cellular ensures customers can stay connected in various regions. However, as coverage may vary based on location, factors like distance from cell towers and geographical barriers may impact signal strength. To guarantee the best experience, US Cellular also partners with other carriers to offer additional coverage where their network may not reach. Overall, US Cellular strives to provide nationwide coverage, allowing customers to connect and stay in touch wherever they go in the United States.
US Cellular offers customers a variety of options for international roaming to ensure seamless communication abroad. Firstly, customers can use the Pay-As-You-Go option, where they pay per minute, text, or data used while travelling. Alternatively, the Passport packages are available for those who require more extensive usage during their international trips. These packages include a set amount of data, minutes, and texts for a fixed fee, helping to control costs. For frequent international travelers, US Cellular presents the Global Roaming Plus package, which offers unlimited data usage, calls, and texts in multiple countries. With these options, customers can select the most suitable plan for their travel requirements, allowing them to stay connected while avoiding excessive roaming fees.
Click the link above to get answers to just about any US Cellular customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Cellular, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer prepaid number: "I'm trying to transfer my prepaid number to a new account and a new phone at T Mobile."
- From a call lasting 11m 4s , Nov 20, 2024 6:52 PM
Information about why customers call US Cellular is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, US Cellular provides this option.
As a last, sometimes only, resort- US Cellular customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Cellular's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Cellular agent. This phone number is US Cellular's best phone number because 14,946 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-944-9400 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call US Cellular first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, US Cellular has 1 phone number. It's not always clear what is the best way to talk to US Cellular representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Cellular. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Cellular. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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