Southern California Edison Customer Service

Phone Number & Contact Information

The payment extension you are offered is the same option that you will receive if you speak with a customer service representative.
Please enter your account number or press the star key to enter your phone number."

For electrical hazards, power outages, and repair, press one.
For billing, payments, and extensions, press two.
To turn on, off, or transfer service, press For programs, optional rates, and information on SCE c e dot com, press four.
If you are calling to verify a Southern California Edison employee or contractor at your location, press five."

For electrical hazards such as down power lines, a line that is low enough to touch, items in the power lines, or damaged electrical equipment, press one.
If your power is completely out, you are following up on an existing outage report or you would like to get outage status by ZIP code, press two."

My Experience Calling Southern California Edison at this Number

By Adam Goldkamp

Apr 9, 2024

This number is now only meant to be used for reporting power outages, as Southern California Edison has seen its phone number so overloaded that it no longer allows customers to handle items over the phone. Instead, if you dial this number, you're told that because of an abundance of calls to this number, this phone number has been converted to only accepting reports of power outage. For anything else, you're told that you'll need to go onto Southern California Edison's website for services.

If you proceed to the main menu, you're then asked to make a standard selection from the menu, as if you're going to be able to use it to connect with a live representative. However, once you get beyond selection one to report an outage, the choices don't actually lead to you speaking to a person. I was able to get to the menu section for people who wanted to start service at their new address, but once I got there, the system told me that I was no longer able to use the phone to do this.

Instead, I would need to go online to Southern California Edison's website and put in my request to start services. I could ask for a text with the website information, or I could simply look up the website myself and enter the necessary information. In either case, I would not be able to use the phone to connect with anyone, as the system did not allow me to progress any further after that. The other menu items work the same; you can only use this number to report outages.

Overall, I understand the need to limit this phone number if the calls were getting too numerous to handle. Moving all online isn't ideal, but it can make sense if that's where customers are. Based on this, I would use this number only to report an outage, never for getting assistance.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Southern California Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southern California Edison agent. This phone number is Southern California Edison's best phone number because 13,356 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-655-4555 include No service, Cancel my service, I'm moving, Billing inquiry, Payments and other customer service issues. Rather than trying to call Southern California Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Southern California Edison has 2 phone numbers. It's not always clear what is the best way to talk to Southern California Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Southern California Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southern California Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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