NET 10 Customer Service

Calling Net10's customer service number is only helpful if you're already an existing customer, as the company is no longer signing up new customers. When I called, I was told that I could refill my existing phone, purchase phones and accessories or activate my number, or I could ask for technical support.

I opted for purchasing a phone, and I was taken to a representative who couldn't hear a word I said. When I tried to speak to her, she had no connection and quickly told me to call back on another line and hung up on me. I called back, went through the menu again and was connected to a different representative.

This time, I was able to ask my question and asked about purchasing a new phone through Net10. The representative told me that at this time, Net10 was no longer selling phones because Verizon had acquired the company and would be merging with Simple Mobile under the Simple Mobile name. As such, they would continue providing service to existing Net10 customers, but they would not be selling new phones to new customers.

I then asked how I would go about getting a new phone, and she told me that I would have to sign up for an account with Simple Mobile. She said that I could go to Simple Mobile's website and sign up for a new account, and I could get a new phone through them. With nothing else that she could help me with, we opted to end the call.

Upon hanging up, I checked the information she had given me and found it accurate. She had mispronounced the company's name as "Simply Mobile" instead of Simple Mobile, but otherwise, what she said was true and I could not sign up with Net10 or get a new phone as a new customer.

Overall, I thought the experience was helpful the second time I called. I was able to get through to a representative who listened to my questions and provided accurate information, asked if there was anything else she could assist me with and thoroughly explained the situation. Given the merger at the company and how its days are numbered, there really wasn't a lot she could do with the situation otherwise.

Obviously, I can only recommend using this number if you're an existing customer of Net10 wireless, and not for much longer anyway. If you don't already have an account, you'll need to go through Simple Mobile anyway, and Net10 likely isn't going to be around for very long past the writing of this piece. But if you're a current customer, I would recommend using this number for support until Net10 no longer operates.