A:Calling this Ford number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Ford for you.
Q:
Does Ford offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Calling this Ford number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Calling this Ford number should go right to a real human being · For recall or customer satisfaction program letter, use your 1-digit PIN, press 2. To locate the nearest dealer, press 3. For refunds for repairs that have already been done, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-11pm, Sat 8am-8pm EST · Press 0; at prompt press 0; at prompt press 0; at prompt press 1; at prompt press 0. · In a few words, please say why you are calling today. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ford below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ford phone number to document the phone system.
Here is how our research team describes the way the Ford phone system greets you: Please hold for the next available representative.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Ford number should go right to a real human being
Below are some clips we've found from Ford's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Contacts made to or from the customer relationship center will be monitored or recorded for quality or training purposes.
For more information on our privacy practices and for California residents, to exercise your rights under the California Consumer Privacy Act, go to ford dot com.
To better serve and understand our customers, we would like to ask you a few questions regarding your experience with us.
When your call is completed, please remain on the line to participate in a brief survey.
Please hold for the next available representative."
Excerpt from a call with Ford
Thursday, February 1, 2024 4:31 PM
In fact, much of this information on this page is superfluous because this Ford phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Ford operates the call center for this 888-781-7319 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 116 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ford call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ford phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ford staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ford is Wednesday.The most busy day to call is Thursday, which averages 76% more phone calls by comparison.Again, this is based on a sample of 116 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Ford is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ford staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Ford's 888-781-7319 phone number seems to be used for the Ford Motorsports and racing division of the Ford Motor Company, known as Ford Performance, and it couldn't be used for anything during the holidays. Given that Ford Performance really doesn't have a lot to do until the running of the Daytona 500 in February, it makes sense that the company's personnel would take off for an extended break at the end of the year.
It's also clear that this number isn't meant for the average customer, because it don't offer any kind of automated menu for anyone to navigate through. When the office is closed for the holiday season, there's no way to interact with anyone from Ford Performance. When I called this number, I was immediately taken to the automated message, which said the offices of Ford Performance were closed.
Since I'd made my initial call after business hours, I decided to call back again on Monday to see if that was just a standard greeting for after hours. This time, I was told that the offices of Ford Performance were closed for the holidays, and I would need to call back another day after the company had returned to work. There was no indication of when that would happen or when I should call back; the system simply chose to hang up at that point with no further interaction.
Customers calling this number when it's not available don't have any menu to go to, don't have any way to reach Ford's other offices under the Ford Motor Company umbrella, can't leave a message or interact in any way. Your only option in this situation is to try your call again another time.
Given what Ford Performance does, the average person has no need to use this number anyway. It's not meant to connect with Ford's customer vehicles division; it's meant for those who use Ford vehicles for professional racing. Most people will never have a need for this number in their lives, and the people who will likely won't be calling until the racing season gets going anyway.
Obviously, given how this number operates and the lack of any options for customers, I can't recommend calling this number in most circumstances. The only exceptions are if you happen to own or drive a racing vehicle or you want to purchase a racing vehicle. If you're calling about anything besides the high-performance division of Ford's vehicles, you won't get any use out of dialing this number.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Ford
If you have time to do a bit of reading before you call Ford, we recommend you read over some of our problem-specific articles.
No, you cannot link your Ford Interest Advantage account to your existing Ford account. The Ford Interest Advantage is a separate investment product offered by Ford Motor Credit Company that allows you to earn interest on your funds. It is not connected to your existing Ford account, which is used for vehicle purchases or other Ford-related services. The Ford Interest Advantage operates independently, with its own account management and online access. You will need to create a new account specifically for the Ford Interest Advantage if you wish to invest with this program.
Ford Credit and Ford Motor Credit are actually the same entity, and the terms are often used interchangeably. Ford Credit is the financing arm of Ford Motor Company, dedicated to providing credit, leasing, and other financial services for customers purchasing Ford vehicles. Ford Motor Credit offers a wide range of financing options, including retail installment contracts, leasing options, and commercial financing solutions. Whether you choose to buy or lease a Ford vehicle, Ford Credit provides the necessary funding to help customers acquire and manage their vehicles. So, in essence, there is no difference between Ford Credit and Ford Motor Credit, as they both refer to the same financial services division that supports Ford customers' vehicle purchases.
Ford Interest Advantage is a unique investment opportunity introduced by Ford Motor Credit Company. It is a fixed-income product designed to offer investors a secure and convenient way to grow their money. With Ford Interest Advantage, investors can purchase Ford Interest Advantage Notes directly from Ford Motor Credit Company and earn competitive interest rates. These notes are unsecured debt obligations issued by Ford and are not backed by the FDIC. The investment program provides flexibility as investors can choose from various investment terms ranging from three months to ten years. Investors can also access their funds at any time with no penalties or fees. Ford Interest Advantage offers a reliable and transparent investment solution for individuals looking to diversify their portfolio and earn consistent returns.
Click the link above to get answers to just about any Ford customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ford, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about recall status: "I wanna just clarify if it was or wasn't a recall on that."
- From a call lasting 9m 34s , Sep 24, 2024 3:24 PM
Inquire about vehicle recall: "I wonder now, what kind of recall you have it?"
- From a call lasting 7m 21s , Sep 9, 2024 8:47 PM
Inquiring about recalls: "I have a question for my car about what kind of recall do you have."
- From a call lasting 4m 3s , Sep 9, 2024 8:43 PM
Inquiry about production date: "I'm trying to figure out if my car was produced on the last day of production or how close to the last day of production."
- From a call lasting 20m 10s , Aug 16, 2024 2:38 PM
Radio sound issues: "I bought a two thousand twelve f one fifty, and my radio makes a loud crackle, goes silent while driving."
- From a call lasting 11m 48s , Jul 4, 2024 1:09 AM
Vehicle information update: "I have a twenty one Ford f three fifty, six seven liter diesel."
- From a call lasting 6m 26s , Jun 21, 2024 5:02 PM
Issue with son's Ford: "My son's Ford Focus has a TCM problem and needs assistance with warranty coverage."
- From a call lasting 40m 30s , Mar 28, 2024 10:12 PM
Recall inquiry for Ford Fiesta: "The brakes are working, but it feels like the brakes are on sometimes when I'm driving and they're not."
- From a call lasting 6m 12s , Mar 21, 2024 6:04 PM
Information about why customers call Ford is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ford provides this option.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Ford, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Ford customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ford's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ford agent. This phone number is Ford's best phone number because 4,248 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-781-7319 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Ford first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or facebook. In total, Ford has 4 phone numbers. It's not always clear what is the best way to talk to Ford representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ford. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ford. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
