A:Press 2 then 2 then 1 then 3.Our free phone can also navigate phone menus to get a live human at Experian for you.
Q:
Does Experian offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm PST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 21 seconds.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 6am-8pm, Sat 8am-5pm PST · Calling this Experian number should go right to a real human being · Please say or enter your social security number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-5pm PST · After the menu, press 0 · If you know your party's extension, dial it now. For the company directory, press 1. For direct consumer sales, press 2. For employment verification, press 3. For customer support, press 5. For information regarding our address, press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call
Mon-Fri 8am-5pm PST · Calling this Experian number should go right to a real human being · If you are calling about your personal credit information and would like to contact us by phone, hang up and dial 1-888-397-3742. If you are calling about product information, please go to our website at www.experian.com.
Toll-free · Mon- Fri 7am-7pm CST · Press 3 as soon as the message starts · For existing business clients with your subscriber code ready, if this is regarding your own personal credit account, to activate a fraud alert, file a dispute, or place a freeze on your personal account, press 1. For existing businesses with questions, press 2. For businesses interested in obtaining a consumer product or consumer lending, press 3. For business-to-business accounts or to use business IQ products, press 4. For monthly statements, making a payment, or account balance, press 5. For auto check or auto count clients, press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-5pm PST · Call this number if you believe your information has been used for fraud · Please say or enter your social security number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Sat 7am-8pm, Sun 7am-7pm CST · Direct to a human · For technical support center, consumers calling about their own personal accounts, press 2. For new or existing business clients needing technical assistance with their business account, press 3. To repeat this menu, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Experian below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Experian phone number to document the phone system.
Here is how our research team describes the way the Experian phone system greets you: Please say or enter your social security number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 2 then 1 then 3
Below are some clips we've found from Experian's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"I see that your credit file is frozen.
Would you like to remove the in a few words, where are you calling today?"
Excerpt from a call with Experian
Friday, September 6, 2024 5:40 PM
They may ask you to enter information with the dial pad
"We will need a little more information to verify your identity.
What's the numeric portion of your street address? For example,
To provide the most relevant options, we should verify your identity.
Would you like to enter your in say yes or press one."
Excerpt from a call with Experian
Thursday, September 26, 2024 5:08 PM
They may ask you to say or enter information
"Hello, and thank you for calling Experian.
As part of our ongoing commitment to quality, your call may be monitored or recorded.
Please tell me how may I help you today.
We apologize for any inconvenience.
What can we help you with exactly? Common requests are to freeze or or unfreeze, add or remove a fraud alert, lock or unlock order a report or score, inquire about membership, or say other for additional options."
Excerpt from a call with Experian
Monday, December 16, 2024 9:23 PM
The first phone menu
"Hello, and sorry.
Please say or enter your Security number.
Sorry.
Please say or sorry. Please say or to provide say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Experian
Monday, September 16, 2024 8:06 PM
What are the hours and when should I call?
Experian operates the call center for this 800-493-1058 phone number Mon-Fri 8am-5pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9,000 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Experian call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Experian phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Experian staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Experian is Wednesday.The most busy day to call is Monday, which averages 22% more phone calls by comparison.Again, this is based on a sample of 9,000 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday, which is 337% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Experian is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Experian staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Reaching a customer service representative when calling Experian for any kind of credit report question is a difficult process. I recently called Experian to speak with someone seeking advice for improving my credit score but was never connected to a live agent. Instead, the call was disconnected after repetitive recordings sending me to Experian's website for assistance.
Upon calling, the automated system directs you to enter your Social Security number for identity verification, followed by a second authentication using either your ZIP Code or street number. I was guided to enter all three numbers before the automated system asked my reason for calling. The recording directs you to say in a few words exactly what you need.
Without any specific menu options, I said the words 'raise credit score,' but the system misheard me and thought I wanted information about freezing my credit file. This led to a recording telling me I could freeze my credit file to prevent creditors from accessing my information and could unfreeze my account by visiting Experian's website. After providing me with the web link, the call hung up with no options to return to the main menu.
I called again, going through the same verification process with my personal information. This time, I said the words 'credit score,' which led the automated system to ask if I'd like instructions over the phone to receive my credit report or to be directed to the website. Neither of these choices was what I wanted, so I attempted to reach an agent by saying 'customer service.'
The automated recording recognized my request but, rather than transfer me to a customer service rep, stated that I could choose from options including credit freeze, order a credit report or file a fraud claim. Again, I said the words 'customer service' since I needed none of these options, but the recording only acknowledged my request by saying that more information was needed.
At this point, I was on the phone for at least 10 minutes attempting to reach someone or access a better choice. I said the words 'main menu,' which returned me to the same automated message asking if I'd like instructions over the phone for accessing my credit score information or via the website. A third attempt at saying 'customer service' led to a new automated recording indicating that the system could only transfer callers to specialists in limited circumstances, but I could press 1 for self-service. Apparently, my call wasn't considered one of those 'limited circumstances' that could be transferred.
After pressing 1 led me nowhere but to the repetitive messages, I hung up the phone and visited the website as the automated system directed to find a long list of frequently asked questions. As I learned, it's a very trying process to speak with an Experian rep via phone, as their system seems set up for automated requests only.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Experian
If you have time to do a bit of reading before you call Experian, we recommend you read over some of our problem-specific articles.
A security freeze is a great way to protect your Experian account from fraud and identity theft. By adding a security freeze, you can prevent anyone from accessing your credit report without express permission. In addition, a security freeze can also help you avoid unwanted calls and emails from creditors. If you're looking for a quick and easy way to safeguard your Experian account, a security freeze is the way.
Click the link above to get answers to just about any Experian customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Experian, and their purpose. Are any of these similar to the reason you are trying to call?
Remove credit freeze: "I would like to remove the credit freeze on my account."
- From a call lasting 55s , Dec 18, 2024 4:15 PM
Account hacked assistance: "I believe my account has been hacked."
- From a call lasting 2m 44s , Dec 18, 2024 3:38 PM
Information about why customers call Experian is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Experian will reply our your email.
As a last, sometimes only, resort- Experian customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Experian's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Experian agent. This phone number is Experian's best phone number because 258,954 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-493-1058 include Correct Reporting, Cancel Subscription, Account Access, Remove Credit Freeze, Refund a Charge and other customer service issues. The Experian call center that you call into has employees from Bulgaria, UK, Texas, Illinois and is open Mon-Fri 8am-5pm PT according to customers. In total, Experian has 8 phone numbers. It's not always clear what is the best way to talk to Experian representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Experian. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Experian. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
