A:Press 1 for English. Press 1 at the menu that gives you three options - that's the option if you want to make a first class booking or you're a frequent flyer. You'll be prompted for your 12-digit member ID number, but you can press *.Our free phone can also navigate phone menus to get a live human at Etihad Airways for you.
Q:
Does Etihad Airways offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Etihad Airways below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Etihad Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English. Press 1 at the menu that gives you three options - that's the option if you want to make a first class booking or you're a frequent flyer. You'll be prompted for your 12-digit member ID number, but you can press *
Below are some clips we've found from Etihad Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Etihad Airways.
To continue in English, please press one.
We're committed to protecting your personal details.
To read our privacy policy, visit at etihad dot com.
Our IVR options have changed. To help direct your call, please listen carefully to the following options.
For first and business flights, please choose one.
For economy flights, please pick two.
For questions about To make a new booking, please select one.
If you have an existing booking, please choose two.
At the end of today's call, you'll hear a series questions about the service you've received.
Your feedback is really important.
And helps us to continually improve our service.
Please continue to hold for a few seconds after speaking with our agent.
Your call may be recorded for training and quality purposes.
Thank you for calling Aetna Airways. This is Nico speaking. May I have your name?"
Excerpt from a call with Etihad Airways
Wednesday, February 14, 2024 12:43 AM
What are the hours and when should I call?
Etihad Airways operates the call center for this 877-690-0767 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 567 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Etihad Airways call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Etihad Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Etihad Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Etihad Airways is Sunday.The most busy day to call is Thursday, which averages 72% more phone calls by comparison.Again, this is based on a sample of 567 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
Yes, Etihad Airways offers special assistance for passengers with disabilities. They have a dedicated team called Special Assistance that aims to cater to the needs of passengers with disabilities or reduced mobility. The airline provides various services to ensure a comfortable and safe travel experience for these passengers. This includes assistance during check-in, boarding, and disembarkation, as well as in-flight support such as accessible lavatories and priority seating. Passengers needing special assistance are encouraged to notify the airline at the time of booking or at least 48 hours prior to departure. Etihad Airways is committed to making air travel accessible for all and strives to meet the specific needs of passengers with disabilities.
Etihad Airways ensures the safety and comfort of unaccompanied minors (UMs). We have dedicated services and policies tailored for UMs traveling alone. UMs between the ages of 5 and 11 are considered mandatory in-flight supervision and will be accompanied by our trained cabin crew throughout their journey. For UMs between 12 and 17 years old, this service is optional but highly recommended. Special requirements can be requested to ensure their care during transfers or connecting flights. To avail of our UM service, parents or guardians need to complete the necessary paperwork and provide accurate contact details. Etihad Airways prioritizes UM welfare and aims to provide a smooth and secure travel experience for these young travelers.
Etihad Airways offers a wide range of options for in-flight entertainment to ensure an enjoyable journey for its passengers. Passengers can indulge in the latest blockbuster movies, popular TV shows, and a diverse selection of music albums. With hundreds of hours of content available, there is something for everyone's taste. Moreover, passengers can keep up with current news through the airline's selection of newspapers and magazines. For those seeking a more immersive experience, the airline provides interactive games and a live sports channel. To enhance the viewing experience, Etihad Airways offers noise-canceling headphones and high-resolution screens in all seating classes. Additionally, Wi-Fi connectivity is available on select flights, enabling passengers to stay connected and browse the internet during their journey.
Click the link above to get answers to just about any Etihad Airways customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Etihad Airways is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Etihad Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Etihad Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Etihad Airways agent. This phone number is Etihad Airways's best phone number because 14,292 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-690-0767 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Etihad Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Etihad Airways has 2 phone numbers. It's not always clear what is the best way to talk to Etihad Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Etihad Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Etihad Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.