Etihad Airways Customer Service

Phone Number & Contact Info

Etihad Airways's Best Phone Number

877-690-0767
Toll-free·Calls Customer Service·Most popular Etihad Airways number
Q:

How do I talk to a live human at Etihad Airways?

A:Press 1 for English. Press 1 at the menu that gives you three options - that's the option if you want to make a first class booking or you're a frequent flyer. You'll be prompted for your 12-digit member ID number, but you can press *
Q:

Does Etihad Airways offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Etihad Airways Customer Phone Numbers

Reservations

888-838-4423
Toll-free · Mon-Fri 9am-5pm EST · Keep pressing 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Etihad Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Press 1 at the menu that gives you three options - that's the option if you want to make a first class booking or you're a frequent flyer. You'll be prompted for your 12-digit member ID number, but you can press *
Below are some clips we've found from Etihad Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Etihad Airways. To continue in English, please press one. We're committed to protecting your personal details. To read our privacy policy, visit at etihad dot com. Our IVR options have changed. To help direct your call, please listen carefully to the following options. For first and business flights, please choose one. For economy flights, please pick two. For questions about To make a new booking, please select one. If you have an existing booking, please choose two. At the end of today's call, you'll hear a series questions about the service you've received. Your feedback is really important. And helps us to continually improve our service. Please continue to hold for a few seconds after speaking with our agent. Your call may be recorded for training and quality purposes. Thank you for calling Aetna Airways. This is Nico speaking. May I have your name?"
Excerpt from a call with Etihad Airways
Wednesday, February 14, 2024 12:43 AM

What are the hours and when should I call?

Etihad Airways operates the call center for this 877-690-0767 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Etihad Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Etihad Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Etihad Airways is Sunday. The most busy day to call is Monday, which averages 135% more phone calls by comparison. Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Etihad Airways

In summation, the best day to call Etihad Airways is Friday.

Why Customers Call Etihad Airways

If you have time to do a bit of reading before you call Etihad Airways, we recommend you read over some of our problem-specific articles.

Does Etihad Airways offer special assistance for passengers with disabilities?

Yes, Etihad Airways offers special assistance for passengers with disabilities. They have a dedicated team called Special Assistance that aims to cater to the needs of passengers with disabilities or reduced mobility. The airline provides various services to ensure a comfortable and safe travel experience for these passengers. This includes assistance during check-in, boarding, and disembarkation, as well as in-flight support such as accessible lavatories and priority seating. Passengers needing special assistance are encouraged to notify the airline at the time of booking or at least 48 hours prior to departure. Etihad Airways is committed to making air travel accessible for all and strives to meet the specific needs of passengers with disabilities.

What is Etihad Airways' policy on unaccompanied minors?

Etihad Airways ensures the safety and comfort of unaccompanied minors (UMs). We have dedicated services and policies tailored for UMs traveling alone. UMs between the ages of 5 and 11 are considered mandatory in-flight supervision and will be accompanied by our trained cabin crew throughout their journey. For UMs between 12 and 17 years old, this service is optional but highly recommended. Special requirements can be requested to ensure their care during transfers or connecting flights. To avail of our UM service, parents or guardians need to complete the necessary paperwork and provide accurate contact details. Etihad Airways prioritizes UM welfare and aims to provide a smooth and secure travel experience for these young travelers.

What are Etihad Airways' options for in-flight entertainment?

Etihad Airways offers a wide range of options for in-flight entertainment to ensure an enjoyable journey for its passengers. Passengers can indulge in the latest blockbuster movies, popular TV shows, and a diverse selection of music albums. With hundreds of hours of content available, there is something for everyone's taste. Moreover, passengers can keep up with current news through the airline's selection of newspapers and magazines. For those seeking a more immersive experience, the airline provides interactive games and a live sports channel. To enhance the viewing experience, Etihad Airways offers noise-canceling headphones and high-resolution screens in all seating classes. Additionally, Wi-Fi connectivity is available on select flights, enabling passengers to stay connected and browse the internet during their journey.

Top Etihad Airways customer service problems

Click the link above to get answers to just about any Etihad Airways customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Etihad Airways, and their purpose. Are any of these similar to the reason you are trying to call?
Language preference: "Talking you Hindi? English."
- From a call lasting 2m 26s , Jun 11, 2024 8:01 AM
Transit visa inquiry: "I have an inquiry regarding the transit visa, as I will only be staying in the airport during my layover."
- From a call lasting 5m 23s , Apr 3, 2024 4:16 AM
Payment query for reserved seats: "I was just getting my wife to send me the link onto my email account, and then I can pay it from you."
- From a call lasting 17m 38s , Mar 31, 2024 7:12 PM
Visa requirements for layover: "Will you allow me to stay without Visa during layover at Abu Dhabi airport?"
- From a call lasting 10m 48s , Mar 22, 2024 11:29 AM
Inquiring about transit visa: "I'm just inquiring about the transit visa for Etihad."
- From a call lasting 4m 7s , Mar 12, 2024 2:50 PM
Flight booking inquiry: "I'm flying from India to United States and I have a domestic connection from Ahmedabad to Columbus, Ohio."
- From a call lasting 11m 58s , Mar 7, 2024 2:22 AM
Inquiring about travel plans: "Will my father come to you?"
- From a call lasting 11m 27s , Feb 19, 2024 2:18 AM
Concern about travel during Ramadan: "Will it create any problem for the non-Muslims because, you know, we can't drink or anything?"
- From a call lasting 3m 6s , Feb 14, 2024 12:43 AM
Hotel accommodation inquiry: "Can we get the hotel for our layover in Abu Dhabi?"
- From a call lasting 12m 20s , Feb 12, 2024 9:56 AM
Inquiring about hotel stay: "Is there any hotel provided for long stopovers in Abu Dhabi?"
- From a call lasting 15m 34s , Jan 7, 2024 1:58 PM

More Etihad Airways Customer Service Contacts

There are of course other ways to contact Etihad Airways customer service besides the phone. Below we list the best ones, by medium.

Etihad Airways Customer Help Desk / Web Support

etihad.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Etihad Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Etihad Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Etihad Airways agent. This phone number is Etihad Airways's best phone number because 14,292 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-690-0767 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Etihad Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Etihad Airways has 2 phone numbers. It's not always clear what is the best way to talk to Etihad Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Etihad Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Etihad Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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