A:Press 0 at the first prompt.Our free phone can also navigate phone menus to get a live human at Canon USA for you.
Q:
Does Canon USA offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm EST.The least busy day is Friday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-9pm EST · Press 2 · How can I help you? (Respond to the question.) · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Canon USA below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Canon USA phone number to document the phone system.
Here is how our research team describes the way the Canon USA phone system greets you: How can I help you? (Respond to the question.)
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first prompt
Below are some clips we've found from Canon USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Canon. I'm here to guide you.
I get asked about technical support, repair support, making a purchase, Hello.
I get asked about technical support, repair status, shopping for products, and more."
Excerpt from a call with Canon USA
Wednesday, January 17, 2024 10:14 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Canon.
I'm here to guide you. I get asked about technical support, repair support, making a purchase, and more.
So how can I help you?"
Excerpt from a call with Canon USA
Wednesday, March 13, 2024 11:34 PM
What are the hours and when should I call?
Canon USA operates the call center for this 800-828-4040 phone number Mon-Fri 9am-9pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 215 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Canon USA at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Canon USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Canon USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Canon USA is Friday.The most busy day to call is Wednesday, which averages 93% more phone calls by comparison.Again, this is based on a sample of 215 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Canon USA is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Canon USA staffs the call center well on Friday.
Calling Canon USA is a simple process for anyone seeking technical support, repair assistance or product purchases. Upon reaching Canon, I was greeted with an automated message prompting me to say my reason for contacting support. Since I currently don't own Canon products and wanted recommendations for a camera for beginners, I said the word 'cameras.'
The automated system next asked if I was calling about a product I already own or new products, so I said 'new' and was placed on a brief hold. I was immediately transferred to a customer service representative, which was encouraging since I had hoped it would be a brief wait.
The rep asked how he could help me, and I shared that I was considering purchasing a camera for a teen who is a novice photographer. He asked a few questions about my budget restrictions and whether the camera would be needed for job-related purposes or personal use. I explained it would be for mostly a hobby and could potentially be used for paid photography projects down the road. My budget was under $500.
While on the phone, the rep was able to search his database for possible cameras that could fit within these parameters. He also suggested I visit Canon's website to browse the cameras and accessories posted there. For those new to photography and using digital cameras, the rep shared one option with me that was under my budget at around $430 and could be a good choice for a teen. It was a 24.1-megapixel camera, known as Canon's EOS R100 Body, and he directed me to the link online to see the camera's specs.
He explained that I would have the ability to buy add-on options, such as a camera lens, but he didn't think that was necessary now for starting out. I noticed that Canon offered a protection plan for an added cost, and he said the plan is helpful by providing coverage and care for any accidental damage, maintenance issues, and necessary part replacements. In addition, the protection plan provides free shipping when cameras are purchased online. The rep also said that Canon sells refurbished cameras at a reduced cost and are also eligible for the protection plan.
While this sounded like a potential match for what I was looking for, I told the rep I'd like to see and hold the camera in person before buying and asked if that was possible. He said some local retailers, such as Best Buy, carry the cameras, as well as specialized photo and camera shops. He shared the link on Canon's website where I could search for a local sales provider or dealer near me.
After about 10 minutes on the phone, I thanked him for his time, and the call ended. I found it to be an efficient use of time thanks to a patient and helpful service rep who was easily accessible.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Canon USA
If you have time to do a bit of reading before you call Canon USA, we recommend you read over some of our problem-specific articles.
Canon USA offers multiple payment options on their website to make the purchasing process convenient and efficient. Customers can choose to pay using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, they accept payment through PayPal, an online payment platform widely used for secure transactions. Customers can also opt for Canon's own credit program, Canon Account Credit, which allows for flexible payment plans. By offering these diverse payment options, Canon USA aims to cater to a wide range of customer preferences and facilitate a seamless buying experience.
Canon USA has a straightforward return policy for their products. Customers can return items within 30 days from the date of purchase if they are unhappy or not satisfied. All returns must include the original packaging, accessories, and documentation. The products should be in their original condition and with the original receipt. However, certain items like consumable supplies may have specific return restrictions. If purchased directly from Canon USA's online store, returns can be made by contacting their customer support team. For items bought from authorized retailers, customers must adhere to their individual return policies. Canon USA aims to ensure customer satisfaction and provides a hassle-free return process to address any concerns or issues.
The warranty period for Canon cameras varies depending on the specific model and type of camera. Generally, Canon provides a one-year limited warranty for most cameras starting from the date of purchase. This warranty covers any manufacturing or material defects that may arise during normal use. However, some professional-grade cameras or higher-end models may come with an extended warranty period of up to three years. It is important to refer to the specific camera's documentation or consult Canon's official website for accurate warranty information. Additionally, Canon also offers optional extended warranty plans that can provide additional coverage beyond the standard warranty period for an added cost.
Click the link above to get answers to just about any Canon USA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Canon USA, and their purpose. Are any of these similar to the reason you are trying to call?
Troubleshooting plotter issue: "I need help with my program IPF seven hundred plotter."
- From a call lasting 2m 32s , Jan 31, 2025 6:31 PM
Scheduled technician call: "I have a call scheduled for eleven o'clock this morning with one of your technicians."
- From a call lasting 11m 29s , Jan 31, 2025 6:03 PM
Information about why customers call Canon USA is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Canon USA will reply our your email.
As a last, sometimes only, resort- Canon USA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Canon USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Canon USA agent. This phone number is Canon USA's best phone number because 7,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-4040 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Canon USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Canon USA has 3 phone numbers. It's not always clear what is the best way to talk to Canon USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Canon USA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Canon USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
