Does Baltimore Gas and Electric offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-7pm EST · Press 4 · For a gas leak or gas emergency, press 1. For a power outage or electric issue, press 2. To pay now, press 3. For everything else, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Baltimore Gas and Electric below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Baltimore Gas and Electric phone number to document the phone system.
Here is how our research team describes the way the Baltimore Gas and Electric phone system greets you: For a gas leak or gas emergency, press 1. For a power outage or electric issue, press 2. To pay now, press 3. For everything else, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 5, then 3
Below are some clips we've found from Baltimore Gas and Electric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to BGE.
Mark El Ocho.
We are currently experiencing technical difficulties with several customer account services.
We apologize for the inconvenience, and thank you for your patience.
If you smell gas or need to report a gas emergency, press one.
For a power outage electric emergency, or other electric issue, press two."
Excerpt from a call with Baltimore Gas and Electric
Thursday, February 29, 2024 8:59 PM
They may need to look up your account
"Welcome to BGE.
If you smell gas or need to report a gas emergency, press one.
For a power out In order to process your call, I will need to look up your account."
Excerpt from a call with Baltimore Gas and Electric
Tuesday, July 30, 2024 8:26 PM
The first phone menu
"Welcome to BGE.
If you smell gas or need to report a gas emergency, press one.
For a power outage, electric emergency, or other electric issue, press two."
Excerpt from a call with Baltimore Gas and Electric
Tuesday, February 6, 2024 2:37 PM
After you press 2
"To pay now, press three.
To report a total loss of power or for an outage update, press one."
Excerpt from a call with Baltimore Gas and Electric
Tuesday, February 6, 2024 2:37 PM
What are the hours and when should I call?
Baltimore Gas and Electric operates the call center for this 800-685-0123 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 112 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Baltimore Gas and Electric call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Baltimore Gas and Electric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Baltimore Gas and Electric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Baltimore Gas and Electric is Wednesday.The most busy day to call is Tuesday, which averages 100% more phone calls by comparison.Again, this is based on a sample of 112 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Baltimore Gas and Electric is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Baltimore Gas and Electric staffs the call center well on Wednesday.
Why Customers Call Baltimore Gas and Electric
If you have time to do a bit of reading before you call Baltimore Gas and Electric, we recommend you read over some of our problem-specific articles.
The average electricity and gas usage in your area can vary depending on several factors such as the size and age of the homes, weather patterns, and individual consumption habits. Baltimore Gas and Electric (BGE) provides customers with access to average usage data, which can assist in estimating consumption. To obtain this information, customers can log in to the BGE online account or use the BGE app to access My Account, where they can view their usage history and compare it to the average usage in their area. Additionally, customers can analyze their usage patterns by utilizing BGE's energy saving tools and tips, which can help them better understand and manage their energy consumption.
Click the link above to get answers to just about any Baltimore Gas and Electric customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Baltimore Gas and Electric, and their purpose. Are any of these similar to the reason you are trying to call?
Stop start service: "Stop start service."
- From a call lasting 3m 17s , Oct 1, 2024 3:00 PM
Start service: "I would like to start service at my new address."
- From a call lasting 2m 41s , Oct 1, 2024 2:57 PM
Set up utility service: "I was hoping to establish it."
- From a call lasting 22m 44s , Jul 30, 2024 8:26 PM
Power outage report: "We are calling because our power's down and we don't see any outage reports in our county."
- From a call lasting 3m 30s , Feb 12, 2024 1:50 PM
Information about why customers call Baltimore Gas and Electric is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Baltimore Gas and Electric provides this option.
Baltimore Gas and Electric Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Baltimore Gas and Electric, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Conclusion and closing notes
This is Baltimore Gas and Electric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Baltimore Gas and Electric agent. This phone number is Baltimore Gas and Electric's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-685-0123 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Baltimore Gas and Electric first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or twitter or chat. In total, Baltimore Gas and Electric has 2 phone numbers. It's not always clear what is the best way to talk to Baltimore Gas and Electric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Baltimore Gas and Electric. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Baltimore Gas and Electric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.