How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Avianca Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for English, then remain on the line for a representative.
Here is how our research team describes the way the Avianca Airlines phone system greets you: For English, press 2. If you are a Life Flight member, enter your frequent flyer number followed by the pound key. If not, please hold.
Below are some clips we've found from Avianca Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hello.
For English, press two.
Thank you for calling Avianca, the number one global airline and on time performance.
We are convinced that the sky belongs to all of us.
That's why we work to be the airline you need today.
By staying online, you consent to the recording of your call and to the processing of your data.
You can access all our services and our privacy policy at avianca dot com.
If you are a LifeMiles member, enter your frequent flyer number followed by the pound key."
Excerpt from a call with Avianca Airlines
Saturday, May 4, 2024 2:10 AM
What are the hours and when should I call?
Avianca Airlines operates the call center for this 800-722-8222 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 1,638 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avianca Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avianca Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Avianca Airlines is Sunday.The most busy day to call is Friday, which averages 86% more phone calls by comparison.Again, this is based on a sample of 1,638 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Tuesday, which is 3133% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Shortest
Mon
Tue
Longest
Wed
Thu
Fri
Sat
The best time to call Avianca Airlines
In summation, the best day to call Avianca Airlines is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Avianca Airlines number, but it is also the day with the shortest hold times.
Why Customers Call Avianca Airlines
If you have time to do a bit of reading before you call Avianca Airlines, we recommend you read over some of our problem-specific articles.
Avianca Airlines has specific baggage allowances and restrictions depending on the destination and cabin class. For domestic flights within Colombia, Economy passengers are allowed one checked bag weighing up to 23 kg, while Business Class passengers are allowed two checked bags weighing up to 32 kg each. For international flights, Economy passengers are allowed one checked bag weighing up to 23 kg, whereas Business Class passengers can have two checked bags weighing up to 32 kg each. Additionally, carry-on bags must not exceed 10 kg in weight and should adhere to overall dimensions of 115 cm. Passengers are advised to check Avianca's website or contact customer service for specific details, as these allowances may vary for certain routes or fare types.
Avianca Airlines provides several options for seat selection to enhance passengers' comfort and preferences. Travelers can choose their seats during the booking process or after purchasing a ticket via the "Manage Your Trip" feature on Avianca's website. The available options include Economy, Extra Legroom, Preferred, and Business class seats. Economy class offers comfortable seating for an excellent value. Passengers can opt for Extra Legroom seats, offering added space and legroom. Preferred seats, located at the front of the cabin, provide quicker disembarkation and boarding. Business class seats are ideal for those seeking premium services and a luxurious experience. Passengers with LifeMiles Elite, Star Alliance Gold, and Business Class tickets obtain complimentary seat selection. Avianca Airlines strives to accommodate varying passenger preferences through its diverse seat selection options.
When traveling with infants or children on Avianca Airlines, certain requirements should be met for a smooth and enjoyable journey. Infants aged between 8 days and 2 years old can travel free of charge if they sit on an adult's lap, while children over 2 years old require their own seat. It is mandatory to provide proof of the child's age during check-in, such as a birth certificate or passport. Avianca also offers special services for families, including pre-boarding, priority baggage handling, and bassinets for use during the flight. Additionally, parents are allowed to carry necessary items like a stroller or car seat, which can be checked in without an additional fee. For further details and specific guidelines, it is recommended to visit Avianca Airlines' official website or contact their customer service.
Click the link above to get answers to just about any Avianca Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Avianca Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Email correction assistance: "I made a mistake in my email address and need it corrected to vinta.j.bah19@gmail.com."
- From a call lasting 11m 50s , May 3, 2024 5:20 AM
Seeking booking assistance: "Can I book any session or this?"
- From a call lasting 10m 6s , Apr 30, 2024 11:16 AM
Assistance with booking: "Is booking reference number."
- From a call lasting 12m 14s , Apr 15, 2024 6:55 AM
No specific request: ""
- From a call lasting 51s , Apr 11, 2024 8:21 PM
Seeking account assistance: "I cannot seem to get into my account right now."
- From a call lasting 62m 4s , Apr 10, 2024 5:44 PM
No specific purpose: "Hi."
- From a call lasting 2m 30s , Apr 2, 2024 5:19 PM
Flight reservation assistance: "I need porta ready for Cinco to Michigan."
- From a call lasting 6m 13s , Mar 31, 2024 6:12 PM
Add carry-on luggage: "I'm trying to add a carry-on luggage to Myra's ticket, but online it's not letting me process, it told me to submit a ticket."
- From a call lasting 12m 49s , Mar 31, 2024 2:00 AM
No clear purpose: "Okay."
- From a call lasting 3m 17s , Mar 28, 2024 5:10 AM
No information provided: ""
- From a call lasting 52s , Mar 26, 2024 6:57 PM
Conclusion and closing notes
This is Avianca Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avianca Airlines agent. This phone number is Avianca Airlines's best phone number because 11,754 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-722-8222 include Refund, Cancel flight, Insurance, Lost baggage, Change flight and other customer service issues. Rather than trying to call Avianca Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Avianca Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Avianca Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Avianca Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avianca Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.