Toll-free·Calls Customer Service·Most popular ANA number
Q:How do I get a live human at ANA?
A:Press 1 then 3 then 2
Q:Does ANA offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 5:30am-6pm, Sat-Sun 5:30am-2pm PST.The least busy day is Sunday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ANA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 3 then 2
Below are some clips we've found from ANA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling ANA.
We invite you to visit our website at fly dash a n a dot com where lower fares may be found.
Please be advised that a ticketed reservation made through our USA web site, ANA customer service center, or one of ANA's USA airport offices, may be canceled without penalty within twenty four hours of ticket issuance.
Provided the reservation was made at least seven days before departure.
Please be advised there is additional collection when a government imposed tax or fee increases after the ticket purchased.
Some countries may require aircraft cabin insecticide treatment for inbound foreign flights.
For further details, please check with our customer service staff.
For general reservation inquiries, including using miles, please press one.
For ANA mileage program inquiries, please press two."
Excerpt from a call with ANA
Friday, January 19, 2024 5:11 PM
They may ask you to enter information with the dial pad
"Thank you for calling ANA.
We invite you to visit our website at fly dash a n a dot com where lower fares may be found.
Please be advised that a ticketed reservation made through our USA web site, ANA customer service center, or one of ANA's USA airport offices, may be canceled without penalty within twenty four hours of ticket issuance.
Provided the reservation was made at least seven days before departure.
Please be advised there is additional collection when a government imposed tax or fee increases after the ticket purchased.
Some countries may require aircraft cabin insecticide treatment for inbound foreign flights.
For further details, please check with our customer service staff.
For general reservation inquiries, including using miles, please press please enter your ten digit ANA number."
Excerpt from a call with ANA
Tuesday, March 26, 2024 7:34 AM
What are the hours and when should I call?
ANA operates the call center for this 800-235-9262 phone number Mon-Fri 5:30am-6pm, Sat-Sun 5:30am-2pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ANA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ANA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ANA is Sunday.The most busy day to call is Wednesday, which averages 127% more phone calls by comparison.Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call ANA is Thursday.
Why call this ANA number?
Below is a sample of recent calls to ANA, and their purpose. Are any of these similar to the reason you are trying to call?
Correcting partner's name: "I put the wrong middle name for him, it's supposed to be Winter with an m, and it's Marion."
- From a call lasting 59m 14s , Feb 27, 2024 11:45 PM
Inquiry about bringing portable oxygen concentrator: "Am I allowed to bring my portable oxygen concentrator on the plane?"
- From a call lasting 90m 44s , Feb 26, 2024 3:18 PM
Upgrade reservation class: "I was hoping to upgrade my reservation to a higher class for both passengers."
- From a call lasting 48m 43s , Feb 19, 2024 5:54 AM
Assistance with website login: "Hello. I'm trying to log in into, the Anna website, for a few days now, and it's not letting me."
- From a call lasting 81m 24s , Jan 23, 2024 11:45 PM
Conclusion and closing notes
This is ANA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ANA agent. This phone number is ANA's best phone number because 2,922 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-235-9262 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call ANA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, ANA has 1 phone number. It's not always clear what is the best way to talk to ANA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ANA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ANA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.