Visa Live Chat

How to chat with Visa by GetHuman

Live Chat with Visa Agents
https://chat.usa.visa.com/GCCS_DChat/PreChatQ.jsp
Use this link to launch chat
Current Wait: 2 mins (avg 1)
Hours: Mon-Fri 9am-5pm EST
Why did you want to chat with Visa?
Chat topic: Setup an accountChat topic: QuestionChat topic: ComplaintChat topic: Lower my rateWant to chat for a different reason

Visa Live Support Statistics

Live chat starting point
https://chat.usa.visa.com/GCCS_DChat/PreChatQ.jsp
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 9am-5pm EST
Best time to chat
10:15am
Average wait
1
Current wait
2
Rank (overall)
3
Alternate methods
phone or web or chat
Quality of communication
53%
Quality of help
33%
Customer votes
20,981
Information last updated
Sat Jul 14 2018 10:00:00 GMT+0000 (UTC)
Best phone number
800-847-2911

Chatting with Visa Customer Service

Live chat with Visa by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Visa about. We can usually help ensure a better outcome. This is the best way to live chat with Visa because 8,238 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Visa usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://chat.usa.visa.com/GCCS_DChat/PreChatQ.jsp are used to handling Setup an account, Question, Complaint, Lower my rate and other customer service issues. When you chat with Visa agents, they are most likely chatting with you from their call center located in St. Louis, MO or El Salvador. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like Visa offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Visa with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Visa

While Visa does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for Visa is their 800-847-2911 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Visa? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Visa Contact Info

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