A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ryobi below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ryobi phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Ryobi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ryobi support line.
Please listen carefully as our menu options have changed.
For expedited service, we now offer self-service web chat and text messaging options available twenty four seven.
If your tool requires service, we now have two options available for qualified products and locations.
For more information on our Ryobi Rapid Repair option, visit w w w dot riobi tools dot com slash help plus.
Or if you would prefer to find your closest authorized service location, press one.
If you would like to track a previously placed order, and you have your confirmation number, please press two."
Excerpt from a call with Ryobi
Wednesday, January 31, 2024 6:56 PM
The first phone menu
"Thank you for calling Ryobi support line.
Please listen carefully as our menu options have changed.
For expedited service, we now offer self-service web chat and text messaging options available twenty four seven.
If your tool requires service, we now have two options available for qualified products and locations.
For more information on our Ryobi Rapid Repair option, visit w w w dot riobi tools dot com slash help plus.
Or if you would prefer to find your closest authorized service location, press one.
If you would like to track a previously placed order and you have your confirmation number, please press two."
Excerpt from a call with Ryobi
Monday, August 19, 2024 2:57 PM
After you press 3
"Please note, all incoming and outgoing calls are recorded for quality and training purposes.
To speak to an associate regarding a repair through the Ryobi Rapid Repair program, press one.
If your call involves a Ryobi power tool such as a drill driver, circular saw, or table saw, press two."
Excerpt from a call with Ryobi
Friday, May 17, 2024 3:06 PM
What are the hours and when should I call?
Ryobi operates the call center for this 800-525-2579 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 386 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Ryobi at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ryobi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ryobi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ryobi is Wednesday.The most busy day to call is Monday, which averages 87% more phone calls by comparison.Again, this is based on a sample of 386 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Ryobi is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ryobi staffs the call center well on Wednesday.
Why Customers Call Ryobi
Below is a sample of recent calls to Ryobi, and their purpose. Are any of these similar to the reason you are trying to call?
Product issue reporting: "They seem to be broken already, and we just took it out of the box."
- From a call lasting 21m 44s , Mar 11, 2025 4:20 PM
Information about why customers call Ryobi is extracted from issues that customers have reported to GetHuman.
This is Ryobi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ryobi agent. This phone number is Ryobi's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-525-2579 include Technical Support, Repair, Warranty, Product issue and other customer service issues. Rather than trying to call Ryobi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ryobi has 1 phone number. It's not always clear what is the best way to talk to Ryobi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ryobi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ryobi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.