Roku Live Chat

How to chat with Roku by GetHuman

http://support.roku.com/entries/413244-contact-support
Live Chat with Roku Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 3 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that Roku has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

DID NOT APPLY FIR ROKU. CANCEL SUBSCRIPTION. WAS NOT ME!!
Remote not connecting to TV again
Please cancel and refund our money we did not mean to sign up
I canceled roku a week ago and this morning they took ** from my account
Duplicate Disney subscription. Want to cancel Disney subscription that was established...
Money was taken out of my account and I don’t have Roku anymore didn’t have it for a while
I have no Internet service
WHY AM I BEING CHARGED A LOT
I am trying to subscribe to the channel frndly but I want the monthly plan not the year...
I am trying to subscribe to the channel frndly but I want to see if y'all have a plan w...
My account was charged $**.** for a subscription that was cancelled
Got a new tv and its not setting up help im so confussed
Cant get it to work right
Roku is charging me $**.** and I don’t know why
Help me with my issue

Roku Live Support Statistics

Live chat starting pointhttp://support.roku.com/entries/413244-contact-support
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat2:45pm
Average wait3
Current wait3
Rank (overall)2
Alternate methodsphone or chat or web or twitter
Quality of communication76%
Quality of help67%
Customer votes22,500
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number816-272-8106

Chatting with Roku Customer Service

Live chat with Roku by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Roku about. We can usually help ensure a better outcome. This is the best way to live chat with Roku because 107,868 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Roku usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://support.roku.com/entries/413244-contact-support are used to handling Refund a Charge, Device Support, Account Setup, Streaming or Download Trouble, Can't Login and other customer service issues. When you chat with Roku agents, they are most likely chatting with you from their call center located in India or Philippines. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Roku offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Roku with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Roku

While Roku does offer live chat as a way to get help, they also have a phone number. In total, there are 4 ways to get in touch with them. The best phone number for Roku is their 816-272-8106 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Roku? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Roku and GetHuman affiliated?

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Roku Contact Info

Information that GetHuman and its users have gathered about how to best reach Roku
Roku Phone NumberMore Roku Contact Info

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