New York Times Live Chat

How to chat with New York Times by GetHuman

https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-us
Live Chat with New York Times Agents
  • Chat is available Mon-Fri 7am-10pm, Sat-Sun 7am-3pm EST.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 2 mins.
Despite the fact that New York Times has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

NYTimes Sunday paper did not arrive. I read it and send it downstairs to our library h...
My digital access account is in a "grace period" so impossible to renew payment by chan...
I am subscribed but cannot access the digital subscription - which is part of my plan...
I just want to purchase a new subscription
my cred it card that I charge my weekly subscription to expires in * days want to give...
I have a new expiration date on the credit card that my Times subscription is charged t...
Hi,**I'm looking for a specific news article from you. I have a link but it says the li...
I have not been aware that I was still subscribed to the NYT digitally and hence was be...
I just subscribed to a subscription offer for ** months for ***$ and the email which I...
hold delivery for Dec ** and **
Looking for an old reciepe for creamy rice pudding. It’s from the **s
I would like the old mobile version back. I really hope that this is possible. I enjo...
Why are you helping smear Cenk Uyger? Why are you epitomizing President Trump's claims...
Can you tell me the name and address of my delivery person? My address is **** E. Sa...
Help me with my issue

New York Times Live Support Statistics

Live chat starting pointhttps://help.nytimes.com/hc/en-us/articles/115015385887-Contact-us
Department you chat withCustomer Service
Chat center hoursMon-Fri 7am-10pm, Sat-Sun 7am-3pm EST
Best time to chat1:15pm
Average wait1
Current wait2
Rank (overall)3
Alternate methodsphone or web or chat
Quality of communication77%
Quality of help61%
Customer votes28,020
Information last updatedTue Mar 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-698-4637

Chatting with New York Times Customer Service

Live chat with New York Times by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with New York Times about. We can usually help ensure a better outcome. This is the best way to live chat with New York Times because 7,344 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case New York Times usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://help.nytimes.com/hc/en-us/articles/115015385887-Contact-us are used to handling Delivery issue, Cancel service, I'm moving and other customer service issues. When you chat with New York Times agents, they are most likely chatting with you from their call center located in Tampa, FL or Argentina. Live chat is rarely available 24/7, and this department is open Mon-Fri 7am-10pm, Sat-Sun 7am-3pm EST. It's hard to tell if companies like New York Times offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting New York Times with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting New York Times

While New York Times does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for New York Times is their 800-698-4637 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact New York Times? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are New York Times and GetHuman affiliated?

GetHuman and New York Times have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

New York Times Contact Info

Information that GetHuman and its users have gathered about how to best reach New York Times
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