Live chat with Mattel by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Mattel about. We can usually help ensure a better outcome. This is the best way to live chat with Mattel because 606 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Mattel usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://service.mattel.com/us/LiveChat.html are used to handling Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. When you chat with Mattel agents, they are most likely chatting with you from their call center located in Norfolk, VA or Dominican Republic. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-6pm EST. It's hard to tell if companies like Mattel offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Mattel with GetHuman and keep sharing with others so we can together make customer service less frustrating.
While Mattel does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for Mattel is their 800-524-8697 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Mattel? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
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