How do I talk to a live human at Florida Power & Light?
A:Say "Representative" or "Commercial." Next, say, "Something Else." Say, "It's something else." Next, say, "Open a new account." Then say, "Representative.".Our free phone can also navigate phone menus to get a live human at Florida Power & Light for you.
Q:
Does Florida Power & Light offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 12 seconds.The longest hold times are on Monday, and the shortest are on Sunday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Florida Power & Light below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Florida Power & Light phone number to document the phone system.
Here is how our research team describes the way the Florida Power & Light phone system greets you: What type of account are you calling about? Residential or business?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" or "Commercial." Next, say, "Something Else." Say, "It's something else." Next, say, "Open a new account." Then say, "Representative."
Below are some clips we've found from Florida Power & Light's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
Our hours for regular business are eight AM to seven PM, Monday through Friday.
We are also open for move in and move out requests from nine AM to five PM, on Saturday.
We are always available for power related problems in including street light outages, reconnection for nonpayment, and emergency situations.
For non emergencies, you can use our automated phone system, f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
I found an account using the phone number you're calling from."
Excerpt from a call with Florida Power & Light
Tuesday, January 30, 2024 5:56 AM
They may need the phone number on your account
"You can also say open a new account.
One moment, please.
We have access to your account. Please remain on the line.
Until you receive a ticket number from our outage reporting system.
We need to have a telephone number that can be used if we need to call you back concerning this problem.
Starting with the area code, please say or enter a contact phone number now, or say I don't have one."
Excerpt from a call with Florida Power & Light
Friday, February 2, 2024 10:51 PM
They may ask your reason for calling (instead of a menu)
"You can also say open a new account.
Providing your account information helps us provide a personalized experience, often reducing potential hold times and transfers.
In a few in a few words, please tell me the reason for your call."
Excerpt from a call with Florida Power & Light
Thursday, August 1, 2024 8:44 PM
They may ask you to enter information with the dial pad
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
First, let me get some information. Please say enter the FBL account number or your Social Security number."
Excerpt from a call with Florida Power & Light
Monday, September 9, 2024 3:39 PM
They may ask you to say or enter information
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
Our hours for regular business are eight AM to seven PM Monday through Friday.
We are also open for move in and move out requests from nine AM to five PM on Saturday.
We are always available for power related problems including street light outages, reconnection for nonpayment, and emergency situations.
For non emergencies, you can use our automated phone system, f b l dot com, or mobile app.
Otherwise, please call back during our regular business hours.
First, let me get some information. Please say or enter the FPL account number or your Social Security number."
Excerpt from a call with Florida Power & Light
Saturday, November 9, 2024 10:13 PM
The first phone menu
"Floater power and light.
If you're calling about a life threatening issue, please call nine one one immediately.
First, let me get some information.
Please say or enter the FPL account number or your Social Security number.
You can also say open a new account.
Sorry. Say or enter your FBL account number or your Social Security number, or say, I don't have it, or press one.
If you need a moment to find it, say hold on or press two."
Excerpt from a call with Florida Power & Light
Wednesday, October 30, 2024 7:34 PM
What are the hours and when should I call?
Florida Power & Light operates the call center for this 800-226-3545 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 11,644 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Florida Power & Light call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Florida Power & Light phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Florida Power & Light staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Florida Power & Light is Sunday.The most busy day to call is Tuesday, which averages 391% more phone calls by comparison.Again, this is based on a sample of 11,644 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Monday, which is 338% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Florida Power & Light representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Florida Power & Light is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Florida Power & Light number, but it is also the day with the shortest hold times.
Why Customers Call Florida Power & Light
If you have time to do a bit of reading before you call Florida Power & Light, we recommend you read over some of our problem-specific articles.
Florida Power & Light offers various convenient payment options. Customers can pay their bills using automatic bank draft, where the amount due is automatically deducted from their bank account each month. Additionally, customers can choose to pay online through their secure website, or via their mobile app. Other options include paying by phone through their automated system, or by visiting an authorized payment location. FPL also offers a budget billing program, allowing customers to pay a consistent amount each month based on their average annual usage. Lastly, customers can opt for traditional methods such as mailing a check, using a money order, or paying in person at a payment center.
Click the link above to get answers to just about any Florida Power & Light customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Florida Power & Light, and their purpose. Are any of these similar to the reason you are trying to call?
Payment arrangement request: "I was hoping that maybe one of you nice people could maybe put me on a payment arrangement so I can just get caught up some way, somehow just to help me out."
- From a call lasting 11m 44s , Nov 20, 2024 5:34 PM
Payment arrangement inquiry: "I'm calling about a payment arrangement."
- From a call lasting 4m 53s , Nov 20, 2024 5:28 PM
Request for service disconnection: "I am going to need the final day the service."
- From a call lasting 6m 5s , Nov 20, 2024 5:23 PM
Payment arrangement request: "I'm looking to set up a payment arrangement for my account."
- From a call lasting 4m 1s , Nov 20, 2024 5:05 PM
Payment arrangement request: "I'm hoping to discuss a payment arrangement today."
- From a call lasting 2m 28s , Nov 20, 2024 4:42 PM
Information about why customers call Florida Power & Light is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Florida Power & Light, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Florida Power & Light Customer Help Desk / Web Support
As a last, sometimes only, resort- Florida Power & Light customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Florida Power & Light's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Florida Power & Light agent. This phone number is Florida Power & Light's best phone number because 38,088 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-226-3545 include Schedule Appointment, Cancel Service, Report Power Outage, Problem With Bill, Account Access and other customer service issues. The Florida Power & Light call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Florida Power & Light has 1 phone number. It's not always clear what is the best way to talk to Florida Power & Light representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Florida Power & Light. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Florida Power & Light. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.