DSW Live Chat

How to chat with DSW by GetHuman

Live Chat with DSW Agents
Use this link to chat live
Current Wait: 3 mins (avg 1)
Hours: Mon-Fri 7am-10pm, Sat-Sun 12pm-9pm EST
Why did you want to chat with DSW?
Chat topic: Cancel orderChat topic: Wrong Item ReceivedChat topic: ReturnsChat topic: Product IssuesWant to chat for a different reason

DSW Live Support Statistics

Live chat starting point
Call-back available
Department you chat with
Customer Service
Chat center hours
Mon-Fri 7am-10pm, Sat-Sun 12pm-9pm EST
Best time to chat
Average wait
Current wait
Rank (overall)
Alternate methods
phone or web or chat
Quality of communication
Quality of help
Customer votes
Information last updated
Thu Jan 17 2019 08:00:00 GMT+0000 (UTC)
Best phone number

Chatting with DSW Customer Service

Live chat with DSW by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with DSW about. We can usually help ensure a better outcome. This is the best way to live chat with DSW because 18,822 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case DSW usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.dsw.com/en/us/customer-service are used to handling Cancel order, Wrong Item Received, Returns, Product Issues and other customer service issues. When you chat with DSW agents, they are most likely chatting with you from their call center located in Sioux Falls, SD or Honduras. Live chat is rarely available 24/7, and this department is open Mon-Fri 7am-10pm, Sat-Sun 12pm-9pm EST. It's hard to tell if companies like DSW offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting DSW with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting DSW

While DSW does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for DSW is their 866-379-7463 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact DSW? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

DSW Contact Info

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