Build.com Live Chat

How to chat with Build.com by GetHuman

Live Chat with Build.com Agents
http://www.build.com/index.cfm?page=support:email_us
Current Wait: 2 mins (avg 1)
Hours: Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PST
Best alternative
Why did you want to chat with Build.com?
Chat topic: ReturnsChat topic: Cancel orderChat topic: Change orderChat topic: Track orderChat topic: ComplaintWant to chat for a different reason

Topics from recent customer chat windows

Build.com Live Support Statistics

Live chat starting point
http://www.build.com/index.cfm?page=support:email_us
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PST
Best time to chat
1pm
Average wait
1
Current wait
2
Rank (overall)
2
Alternate methods
web or chat or phone
Quality of communication
61%
Quality of help
54%
Customer votes
30,832
Information last updated
Thu Apr 19 2018 09:00:00 GMT+0000 (UTC)
Best phone number
800-375-3403

Chatting with Build.com Customer Service

Live chat with Build.com by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Build.com about. We can usually help ensure a better outcome. This is the best way to live chat with Build.com because 2,154 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Build.com usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.build.com/index.cfm?page=support:email_us are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with Build.com agents, they are most likely chatting with you from their call center located in Norfolk, VA or El Salvador. Live chat is rarely available 24/7, and this department is open Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PST. It's hard to tell if companies like Build.com offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Build.com with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Build.com

While Build.com does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for Build.com is their 800-375-3403 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Build.com? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Build.com Contact Info

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