Build.com Live Chat

How to chat with Build.com by GetHuman

Current Wait: 3 mins (avg 1)
Hours: Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PST
Click "Live Chat" on the left
Why did you want to chat with Build.com?

Build.com Live Support Statistics

Live chat starting pointhttp://www.build.com/index.cfm?page=support:email_us
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 5am-6pm, Sat-Sun 6am-4pm PST
Best time to chat1:30pm
Average wait1
Current wait3
Rank (overall)2
Alternate methodsweb or chat or phone
Quality of communication55%
Quality of help48%
Customer votes30,839
Information last updatedWed Aug 12 2020 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-375-3403

Chatting with Build.com Customer Service

Live chat with Build.com by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Build.com about. We can usually help ensure a better outcome. This is the best way to live chat with Build.com because 2,154 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Build.com usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at http://www.build.com/index.cfm?page=support:email_us are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with Build.com agents, they are most likely chatting with you from their call center located in Norfolk, VA or El Salvador. Live chat is rarely available 24/7, and this department is open Mon-Fri 5am-6pm, Sat-Sun 6am-4pm PST. It's hard to tell if companies like Build.com offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Build.com with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Build.com

While Build.com does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for Build.com is their 800-375-3403 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Build.com? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Build.com and GetHuman affiliated?

GetHuman and Build.com have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Build.com Contact Info

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