Does Apple.com Store offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Apple.com Store below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Apple.com Store phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Apple.com Store's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Apple. Calls are recorded and transcribed for evaluation, to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?"
Excerpt from a call with Apple.com Store
Sunday, March 30, 2025 7:22 PM
They may ask you to enter information with the dial pad
"Welcome to Apple. Calls are recorded and transcribed for evaluation to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, can I help you today?
I'll get you right over to someone in our technical support area to help with your iPhone.
You've been transferred to Apple support.
I may ask you to repeat some of the information you've already given.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number.
If you're calling about an order for an Apple device, say orders.
Otherwise, what Apple product or service are you calling about?
Few words. What's going on with the iPhone?
After you're finished with the adviser, can we text you a link to a brief survey?
Standard message rates may apply.
Is that the mobile phone where you'd like us to text a link to the survey?
Please enter the area code and"
Excerpt from a call with Apple.com Store
Saturday, March 22, 2025 1:09 AM
They may ask you to say or enter information
"All I'm hearing is noise.
Are you there?
So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or app store or subscription billing issues, press one or say"
Excerpt from a call with Apple.com Store
Monday, March 31, 2025 1:33 PM
They may need to look up your account
"I can send you a link where you can look up your account information or reset your password."
Excerpt from a call with Apple.com Store
Wednesday, March 26, 2025 4:16 PM
The first phone menu
"Welcome to Apple. Calls are recorded and transcribed for evaluation, train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?
I can transfer you to a live agent. But to make sure I route your call correctly, please tell me your reason for calling today.
So I can route your call correctly, please choose from the following three options.
For technical support, repair status, or iTunes billing issues, press one or say technical support.
For help with a recent order, press two or say recent order."
Excerpt from a call with Apple.com Store
Wednesday, October 30, 2024 3:54 PM
What are the hours and when should I call?
Apple.com Store operates the call center for this 800-692-7753 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 203 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Apple.com Store at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple.com Store phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple.com Store staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apple.com Store is Monday.The most busy day to call is Tuesday, which averages 126% more phone calls by comparison.Again, this is based on a sample of 203 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Apple.com Store is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Apple.com Store staffs the call center well on Monday.
Why Customers Call Apple.com Store
If you have time to do a bit of reading before you call Apple.com Store, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Apple.com Store customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Apple.com Store, and their purpose. Are any of these similar to the reason you are trying to call?
Request for purchase record: "I'm calling today in hopes of getting some kind of record of sale for an iPhone."
- From a call lasting 27m 38s , Mar 30, 2025 8:00 PM
Requesting carrier unlock: "I'm trying to do a carrier unlock on the iPhone, and all carriers that we contact have no record of sale."
- From a call lasting 38m 9s , Mar 30, 2025 7:22 PM
Alarm clock issue: "I'm having trouble using my iPhone as an alarm clock."
- From a call lasting 23m 43s , Feb 20, 2025 8:09 PM
Transfer games to new iPad: "He would like to transfer all his games and apps and all that but we don't have access to the original email address."
- From a call lasting 36m 5s , Jan 17, 2025 1:51 AM
Information about why customers call Apple.com Store is extracted from issues that customers have reported to GetHuman.
This is Apple.com Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple.com Store agent. This phone number is Apple.com Store's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-7753 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Apple.com Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Apple.com Store has 1 phone number. It's not always clear what is the best way to talk to Apple.com Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apple.com Store. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple.com Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.