Amazon Live Chat

How to chat with Amazon by GetHuman

Current Wait: 3 mins (avg 3)
Hours: 24 hours, 7 days
Login, describe problem in steps 1 & 2, click "Chat" button lower right
Why did you want to chat with Amazon?

Topics from recent customer chat windows

In November **** my daughter bought a copy of my cookbook, "A Cook's Book". I never rec...
I have tried placing the order twice and still it's not being done. The money is also b...
Storage space how can I manage my storage space I keep on getting low storage space. An...
is the number that called me ************* *belong to the amazon group,i do not have a...
I want to do mobile recharge
i have order McAfee Antivirus on Date ** Feb **** Order Id ****-*******-******* but...
How do we do * day delivery from amazon prime?
My login no longer works. I cannot see my orders or order history, or place an order.
**** **** ***** **** ** *** ** **** otp *** **** *** *** ** ** otp **** *** *** **
Why do I have to contact unaccustomed service to download free apps on my Amazon kindle...
Lightning connecter not available in the box so I requested for the amazon please give...
********** May contect
my account is contact no wrong my real contact no**********
should i receive the phone by paying cash at the time of delivery if i order it in exch...
Help me with my issue

Amazon Live Support Statistics

Live chat starting point
https://www.amazon.com/gp/help/contact-us/general-questions.html
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
2:45pm
Average wait
3
Current wait
3
Rank (overall)
3
Alternate methods
phone or email or chat or web or facebook or twitter
Quality of communication
75%
Quality of help
69%
Customer votes
20,781
Information last updated
Wed Feb 19 2020 09:00:00 GMT+0000 (UTC)
Best phone number
888-280-4331

Chatting with Amazon Customer Service

Live chat with Amazon by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Amazon about. We can usually help ensure a better outcome. This is the best way to live chat with Amazon because 1,820,712 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Amazon usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.amazon.com/gp/help/contact-us/general-questions.html are used to handling Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can't Login and other customer service issues. When you chat with Amazon agents, they are most likely chatting with you from their call center located in Arizona or Washington or North Carolina or India. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Amazon offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Amazon with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Amazon

While Amazon does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for Amazon is their 888-280-4331 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Amazon? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Amazon and GetHuman affiliated?

GetHuman and Amazon have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Amazon Contact Info

Which Companies Offer Chat-based Customer Service?
Chat with WalMartChat with eBayChat with NetflixChat with AppleChat with EquifaxChat with GameStop
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!