Amazon Live Chat

How to chat with Amazon by GetHuman

Current Wait: 3 mins (avg 3)
Hours: 24 hours, 7 days
Login, describe problem in steps 1 & 2, click "Chat" button lower right
Why did you want to chat with Amazon?

Topics from recent customer chat windows

I am a retired Vet with limited benefits and I have been battling it with the V.A. *I w...
please alow cash on delivery fast , everyone in our colony is angry .
I purchased a Maserati for my son and daughter last year my sons was defective and I pu...
I want to replace my order with a different size and a different color but I don't have...
I keep receiving Very Heavy boxes (*) Labeled PRIME* stating Video streaming, movies, e...
My order was wrong, but I don't have the option to return it.
I did not want Amazon Prime for **** a month card ending in **** see it on my credit ca...
im out of the country and was trying to update my card on file but they keep sending th...
I have moved but the Amazon website has not updated my current mobile phone number. Wh...
By: Dominique R Hargrove *I got a complaint saying wrote a comment that was in a propri...
Got double charges and a representative said only * item went through and then I notice...
A package was delivered to my home but is not an order I placed. There is another addre...
I have updated my credit card but I cannot order books or etc because message* Says the...
I keep getting calls from supposedly Amazon telling me that an apple phone has been pur...
Help me with my issue

Amazon Live Support Statistics

Live chat starting pointhttps://www.amazon.com/gp/help/contact-us/general-questions.html
Call-back availableNO
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat10:15am
Average wait3
Current wait3
Rank (overall)3
Alternate methodsphone or email or chat or web or facebook or twitter
Quality of communication73%
Quality of help67%
Customer votes20,783
Information last updatedTue Mar 02 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-280-4331

Chatting with Amazon Customer Service

Live chat with Amazon by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Amazon about. We can usually help ensure a better outcome. This is the best way to live chat with Amazon because 1,820,712 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Amazon usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.amazon.com/gp/help/contact-us/general-questions.html are used to handling Return an Order, Missing Delivery, Can't Login, Refund an Order, Dispute a Charge and other customer service issues. When you chat with Amazon agents, they are most likely chatting with you from their call center located in Arizona or Washington or North Carolina or India. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Amazon offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Amazon with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Amazon

While Amazon does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for Amazon is their 888-280-4331 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Amazon? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Amazon and GetHuman affiliated?

GetHuman and Amazon have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Amazon Contact Info

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