Amazon Live Chat

How to chat with Amazon by GetHuman

Current Wait: 3 mins (avg 3)
Hours: 24 hours, 7 days
Login, describe problem in steps 1 & 2, click "Chat" button lower right
Why did you want to chat with Amazon?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

I have made several orders dated **** thru *****. quite a few ended up returned. I got...
Every time I get ahold of an agent they are hanging up on me and I don’t know why *And...
I would like to be contacted by email because the other way can only be dealt with on a...
I cannot verify the security code that amazon sent me on my non smart phone
Do you provide internships?
My Amazon package did not have all of the parts in it
Need help with erasing not changing passwords in account! Not changing erasing!
My Canadian sister sent me $** Canadian as a gift card through email. I opened it and c...
I want to cancel my seller account
Dear Amazon *I do not want to use my account which is created on my email so Now kindly...
how do i get rid of adds on my amazon prime tv removed so i can watch tv shows add free?
i am starting to get adds on my amazon tv programs, i did not get them before??
i currently have amazon prime tv, but not credit card. I was not getting adds before, b...
The fire stick I purchased is faulty *My Sony TV set rejects it with the note faulty US...
Help me with my issue

Amazon Live Support Statistics

Live chat starting pointhttps://www.amazon.com/gp/help/contact-us/general-questions.html
Call-back availableNO
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat1pm
Average wait3
Current wait3
Rank (overall)3
Alternate methodsphone or email or chat or web or facebook or twitter
Quality of communication70%
Quality of help64%
Customer votes20,786
Information last updatedWed May 18 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-280-4331

Chatting with Amazon Customer Service

Live chat with Amazon by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Amazon about. We can usually help ensure a better outcome. This is the best way to live chat with Amazon because 1,820,712 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Amazon usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.amazon.com/gp/help/contact-us/general-questions.html are used to handling Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can't Login and other customer service issues. When you chat with Amazon agents, they are most likely chatting with you from their call center located in Arizona or Washington or North Carolina or India. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Amazon offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Amazon with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Amazon

While Amazon does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for Amazon is their 888-280-4331 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Amazon? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Amazon and GetHuman affiliated?

GetHuman and Amazon have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Amazon Contact Info

Information that GetHuman and its users have gathered about how to best reach Amazon
Amazon Live Chat

Which Companies Offer Chat-based Customer Service?

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!