Amazon Live Chat

How to chat with Amazon by GetHuman
Live Chat with Amazon Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 3 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that Amazon has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

Package was open and item was missing
I have spent hours with technicians trying to set up my Prime Video subscription, for w...
having a price discrepancy. Just purchased Samsung TV at $***.** immediately saw it on...
Trying to figure out who delivery address is in zip code ***** from Amazon on my phone...
Delivered to unit. ** feet away. Can't carry huge tv. Pls. Call **********.
The street the street number on the order is incorrect. The correct number is **** Marc...
I returned an item my wife bought off Amazon via a Kohls drop off but Amazon still has...
Bonjour,**J'aimerais trouver une facture correspondant au d*bit afficher sur mon compte...
I paid the *** to get cinamax how to use
Is there an email address for Amazon Customer Service for me to send a message? Their p...
Missing refund charge of $**.**. This amount was to be credited to my creit card when I...
My Amazon Prime Fire Stick seems to be stuck, the blue circle just keeps going around a...
Ordered Danner pump has not been shipped why?
Trying to find out if I have an automatic renewal of Amazon prime membership. I am bei...
Help me with my issue

Amazon Live Support Statistics

Live chat starting point
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat10:15am
Average wait3
Current wait3
Rank (overall)3
Alternate methodsphone or email or chat or web or facebook or twitter
Quality of communication41%
Quality of help35%
Customer votes20,814
Information last updatedFri Dec 01 2023 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-280-4331

Chatting with Amazon Customer Service

Live chat with Amazon by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Amazon about. We can usually help ensure a better outcome. This is the best way to live chat with Amazon because 1,820,712 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Amazon usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can't Login and other customer service issues. When you chat with Amazon agents, they are most likely chatting with you from their call center located in Arizona or Washington or North Carolina or India. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Amazon offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Amazon with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Amazon

While Amazon does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for Amazon is their 888-280-4331 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Amazon? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Amazon and GetHuman affiliated?

GetHuman and Amazon have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Amazon Contact Info

Information that GetHuman and its users have gathered about how to best reach Amazon
Amazon Phone NumberMore Amazon Contact Info

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