Amazon Live Chat

How to chat with Amazon by GetHuman

Live Chat with Amazon Agents
https://www.amazon.com/gp/help/contact-us/general-questions.html
Login, describe problem in steps 1 & 2, click "Chat" button lower right
Current Wait: 3 mins (avg 3)
Hours: 24 hours, 7 days
Why did you want to chat with Amazon?
Chat topic: Technical and Service SupportChat topic: Order IssueChat topic: Cancel or Change AccountChat topic: Account IssueChat topic: Billing IssueWant to chat for a different reason

Amazon Live Support Statistics

Live chat starting point
https://www.amazon.com/gp/help/contact-us/general-questions.html
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
1pm
Average wait
3
Current wait
3
Rank (overall)
4
Alternate methods
phone or email or chat or web or facebook or twitter
Quality of communication
70%
Quality of help
64%
Customer votes
20,785
Information last updated
Mon Sep 17 2018 09:00:00 GMT+0000 (UTC)
Best phone number
888-280-4331

Chatting with Amazon Customer Service

Live chat with Amazon by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Amazon about. We can usually help ensure a better outcome. This is the best way to live chat with Amazon because 1,820,712 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Amazon usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.amazon.com/gp/help/contact-us/general-questions.html are used to handling Technical and Service Support, Order Issue, Cancel or Change Account, Account Issue, Billing Issue and other customer service issues. When you chat with Amazon agents, they are most likely chatting with you from their call center located in Arizona or Washington or North Carolina or India. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Amazon offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Amazon with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Amazon

While Amazon does offer live chat as a way to get help, they also have a phone number. In total, there are 11 ways to get in touch with them. The best phone number for Amazon is their 888-280-4331 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Amazon? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Amazon Contact Info

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