AliExpress Live Chat

How to chat with AliExpress by GetHuman

Current Wait: 2 mins (avg 1)
Hours: Mon-Fri 9am-5pm EST
Click "Chat Now"
Why did you want to chat with AliExpress?
Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

I ordered items on Apr **th and got response from AliExpress that my order is closed an...
I ordered some goods on February and still I haven't received any goods and I want to r...
I mistakenly cancelled and order which has been successful paid for ( just few minutes...
Hi I Have Been Trying To Contact You Guys I Was Expecting A Refund Which As Procceced...
Good evening, I have a fraud suspicion that I would like to report, please.**My payment...
I need to extend the order processing time once again on two orders from one seller
Hello, I had a delivery that arrived a few days ago but I don't have an invoice, where...
I ordered a jumpsuit £** it was not sent it said it would be refunded automatically in...
Hello. You didnt send me the shipment I ordered from you. Could you send it? Hello. You...
Bhhgf vg hh b b v g g g g
I odered and paid to this docona bohemian colourful crystal tassel necklace for women*S...
I received an email with an access code. However, I do not have an account with this co...
i looked at my orders it tells me to pay now but i paid with my pay pal account not su...
BIG ISSUE !!!!*Platinum Member qa**********gsrae**I'm writing this email and very disap...
Help me with my issue

AliExpress Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 9am-5pm EST
Best time to chat1:30pm
Average wait1
Current wait2
Rank (overall)2
Alternate methodsweb or chat
Quality of communication72%
Quality of help33%
Customer votes24,691
Information last updatedMon May 09 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Chatting with AliExpress Customer Service

Live chat with AliExpress by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with AliExpress about. We can usually help ensure a better outcome. This is the best way to live chat with AliExpress because 14,682 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at are used to handling Track a Package, Return an Order, Refund a Charge, Missing Order, Problem With a Seller and other customer service issues. When you chat with AliExpress agents, they are most likely chatting with you from their call center located in San Antonio, TX or Nicaragua. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like AliExpress offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting AliExpress with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting AliExpress

While AliExpress does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since AliExpress does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact AliExpress? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are AliExpress and GetHuman affiliated?

GetHuman and AliExpress have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

AliExpress Contact Info

Information that GetHuman and its users have gathered about how to best reach AliExpress
AliExpress Live Chat

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