AliExpress Live Chat

How to chat with AliExpress by GetHuman

Current Wait: 1 mins (avg 1)
Hours: Mon-Fri 9am-5pm EST
Click "Chat Now"
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Topics from recent customer chat windows

Hallo meine Aliexpress Seite ist steckengeblieben, kann nicht mehr auf die Startseite z...
I actually ordered for a product VKME Korean version necklace earrings set jewelry NE...
When are you going to send my order, because I actually ordered for a product on the...
Wrong address **hiiiiii there I just got checked my address that I put on here witch is...
h*ndler hat meinen bezahlten stream abgeschaltet und ist nicht mehr ereichbar ich m*cht...
I opened a dispute for the order ****************, the items never delivered. In the di...
I did ordered a parcel and payed extra **USD and the parcel didn’t come on time and it...
***. ************************ ******
Someone stole my debit card information and spent **** dollars off of it on this website
Dear AliExpress! Unfortunately the ordered goods (order number: ****************) did n...
I would like to cancel my order and get a refund.
Didn't receive the cashback! Why? What should i do? My friend opened an account on alie...
I want to pay with ideal via de AliExpress app but this option is since a few months no...
Someone stole my card information and I need answers now.charged **** dollars worth of...
Help me with my issue

AliExpress Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 9am-5pm EST
Best time to chat2:45pm
Average wait1
Current wait1
Rank (overall)2
Alternate methodsweb or chat
Quality of communication73%
Quality of help32%
Customer votes24,692
Information last updatedThu May 13 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Chatting with AliExpress Customer Service

Live chat with AliExpress by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with AliExpress about. We can usually help ensure a better outcome. This is the best way to live chat with AliExpress because 14,682 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at are used to handling Track a Package, Return an Order, Refund a Charge, Missing Order, Problem With a Seller and other customer service issues. When you chat with AliExpress agents, they are most likely chatting with you from their call center located in San Antonio, TX or Nicaragua. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like AliExpress offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting AliExpress with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting AliExpress

While AliExpress does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since AliExpress does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact AliExpress? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are AliExpress and GetHuman affiliated?

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AliExpress Contact Info

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