AirBnB Live Chat

How to chat with AirBnB by GetHuman
Live Chat with AirBnB Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 6 minutes.
  • Current estimated wait time for an agent to join your chat window is 7 mins.
Despite the fact that AirBnB has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

I made a booking but there is no address corresponding to the money taken from my accou...
I recently paid Airbnb $*,***.** to book an apartment in Montreal hosted by Vivi for...
Why is my account locked
I am trying to log into an airbnb account that I haven't used in a long time. I no long...
URGENT - SCAM NEEDS RESOLVING QUICKLY Below is a copy of an email we have received from...
Hello, I got a message that my payments will be blocked if I don't give the info about...
Unable to contact host.*Reservation code HMA*K*CCE*
I wood like to remove*delete the profile of my accomodation from the Airbnb platform. w...
hihi...why i choose installment pay...why still charged me in full payment?
Why I can’t see address?*the place I want to reserve
Hello*why can't I see the exact address? the place I want to reserve
Sehr geehrte Damen und Herren,**Ich m*chte Sie *ber den Stand meiner Buchung (Buchung C...
Our host wants to charge a daily added fee for Wi-Fi that was never raised during or ev...
Book a place yesterday. Now the host messages me and told me it was a mistake and they...
Help me with my issue

AirBnB Live Support Statistics

Live chat starting
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat1:15pm
Average wait6
Current wait7
Rank (overall)4
Alternate methodsphone or web or chat or twitter
Quality of communication57%
Quality of help53%
Customer votes38,591
Information last updatedWed Feb 21 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number855-424-7262

Chatting with AirBnB Customer Service

Live chat with AirBnB by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with AirBnB about. We can usually help ensure a better outcome. This is the best way to live chat with AirBnB because 268,830 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case AirBnB usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Refund a Charge, Missing Payment, Change Booking, Account Access, Cancel Booking and other customer service issues. When you chat with AirBnB agents, they are most likely chatting with you from their call center located in Oregon. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like AirBnB offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting AirBnB with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting AirBnB

While AirBnB does offer live chat as a way to get help, they also have a phone number. In total, there are 5 ways to get in touch with them. The best phone number for AirBnB is their 855-424-7262 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact AirBnB? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are AirBnB and GetHuman affiliated?

GetHuman and AirBnB have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

AirBnB Contact Info

Information that GetHuman and its users have gathered about how to best reach AirBnB
AirBnB Phone NumberMore AirBnB Contact Info

Which Companies Offer Chat-based Customer Service?

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!