eBay Customer Service Issues

On 6/3/[redacted], I purchased two rear axles on eBay, but later realized I didn't need them. I attempted to start the return process on eBay's website but paused it as I hadn't received the axles yet. When the FedEx driver arrived, I asked if I could return the axles, which he accepted, so I refused the delivery. eBay assured me of a refund upon receiving the axles, mentioning a possible return fee from FedEx. Despite initiating the return process, the axles were returned to the seller, as confirmed by FedEx records on 6/17/[redacted]. I contacted the seller, asunpa_partshouse, on June 8th, explaining the situation, and they agreed to the return. I am seeking a refund of $[redacted].60. Case Number: [redacted].

I purchased two dehumidifiers on eBay around 2.5 to 3 years ago, and unfortunately, one is faulty and covered under warranty. I am having trouble accessing the proof of purchase on my laptop due to the time that has passed. I recall they were Easy Home 20-liter dehumidifiers bought from Aldi, although I don't think Aldi directly sold them. If I can obtain a copy of the receipt, I could potentially claim a partial refund. Back then, I used two email addresses: [redacted] and [redacted] It would be greatly appreciated if you could assist in checking both email accounts for any relevant information. Thank you.

Hello! I am having trouble using the eBay gift card I purchased yesterday. Every time I try to make a payment, regardless of the seller, it prompts me to verify the address or payment method. I find this frustrating because even sellers I have used before are giving me this issue. My brother faced the same problem when he tried it as well. I confirmed the balance to ensure I hadn't spent any of the $[redacted], but the full amount is still there. This has occurred in the past when my brother gifted me a card last year. He somehow resolved it, but he can't remember how. I really want to use this gift card and would appreciate any guidance you can offer.

Hi eBay Customer Service, I would appreciate it if my inquiry from July 1st could remain open for further assistance. The delay in response was not due to my inactivity but rather the seller's delay in shipping the item, which I received just yesterday. It seems I have two eBay accounts, one linked to an outdated email address at [redacted] As a long-time eBay buyer with a significant purchase history, I would like to consolidate these accounts to avoid any confusion. Regarding my recent purchase, the item received was not as described by the seller. The product, a foot massager, showed signs of previous use, and the packaging had been tampered with. I have reached out to the seller for an explanation, but have not received a response. Given the nature of the product, I am hesitant to trust this seller. I kindly request your guidance on how to proceed. Thank you, M.H.

I purchased item number [redacted]96 from haoxue_21 with order number 27-10[redacted]3. Shortly after buying it, I realized I had the wrong shipping address and requested to cancel the order within 3 - 5 minutes. Despite my request, the seller ignored me and shipped the item anyway. It is unreasonable for an item to be shipped within such a short time frame. I believe this seller should be reprimanded, and I am requesting for the order to be cancelled.

I purchased two electric scooters in November intended for Christmas [redacted], however, one of the scooters broke within the first few months. The seller sent me a new stem to fix it myself, which I am unable to do. Subsequently, the second scooter also broke in the same place, leading to injuries to both of my children. Despite contacting the seller and being advised to send them back for repairs, I am concerned about the safety of the scooters. The seller is now ignoring my messages, causing frustration as I invested a significant amount of money into these scooters for my children.

I purchased a wig on eBay and was expecting delivery before June 1st. The order number is [redacted]67-[redacted]. The total amount paid was $14.99. I received an email at m a r v i n l y t t o n [redacted], thanking me for shopping. However, when I tried to track the package, it couldn't be located. Please contact me at [redacted] or email me back. Thank you.

I made a motorcycle purchase on June 28, [redacted], with Transaction ID #VPP[redacted]60. I paid the full amount through an E-Transfer. Subsequently, on June 30, [redacted], I received another payment request from eBay Motors for insurance, with a 3-hour time limit. Unfortunately, I missed the deadline as I was away from home. Upon returning, the email had disappeared, leading me to suspect it was a scam. The E-Transfer was automatically deposited into the recipient's account. I am seeking assistance in getting a refund of $[redacted].00. Thank you for any help you can provide.

I contacted Mr. Hollan, the seller of the dishes regarding my incomplete order. I am disappointed with the false advertisement and intend to report this issue to the Attorney General's office for fraud. My goal is to receive what was advertised at the price agreed upon. Additionally, I plan to address this matter with eBay. Regarding the damaged items, I suggest improving the delivery process, as the cups arrived broken due to inadequate packaging. Please send the remaining items and the broken cups to resolve this matter, avoiding legal action that could be costly for both parties. I am prepared to seek legal advice if necessary. I will forward this correspondence to you and eBay as proof of my intent to receive the products as promised.

Hello, I am experiencing a major issue with a seller. After a week of communication regarding arranging a courier to pick up the item, everything seemed to be fine. I waited all week for the auction to end, won the item today, and paid in full. I organized a courier service through Shiply to pick up the item, but I need the seller's mobile number and email to complete the form. Despite my numerous messages on eBay, the seller refuses to provide this information and is unwilling to refund me. Their behavior is causing me a lot of frustration and stress, especially as I struggle with depression. I am reaching out for help to facilitate the refund process. Thank you for your assistance.

I am facing an issue as I have not yet received my order, which includes a set of 4 TPMS sensors T10 Foxwell. According to an email I received from eBay on June 20th, [redacted], the items were marked as delivered. I have checked with neighbors to see if the package was mistakenly delivered elsewhere, but no one seems to have seen it. When attempting to access my order history on eBay, I am unable to locate the order. This is concerning to me as the sensors cost $99.00, totaling $[redacted].93 with tax. I have tried contacting eBay and the seller, Auto-ukparts, with no success. Any assistance would be greatly appreciated. - C. B. Email: [redacted]

I recently tried to return a Christian Dior gown I bought online, but the seller refused to accept returns. Despite clearly stating that the gown was much longer and bigger than a normal size, the seller accused me of trying to return a different item and lying. I am frustrated as I spent over $90, including taxes and shipping, on a product I cannot use. I reached out to EBAY for assistance, but it seems the case was closed without the option to appeal. The seller later revealed in an email that the gown originally belonged to her tall mother-in-law, which was not disclosed in the product description. I believe this is deceptive.

Hello, my name is Santiago Orduz Atehortua. I bought a pair of industrial boots on eBay, but I never received any information or tracking details for my shipment. The order was for a Digital 4th of July gift. I received an email from BESTBUY about a contest I was automatically enrolled in due to my "GOLD" status. There is mention of a Golden 4th of July ticket available until the 1st of July for my email address [redacted] The email also references my account details and includes a copyright notice.

I recently sold a projector screen on eBay. It was priced for a minimum of $[redacted], but it sold for $[redacted]. I was then charged $[redacted] for shipping, making the total $[redacted] for the buyer. When I shipped it, it cost me $[redacted], not $[redacted] as eBay indicated. The buyer received the screen and claimed it was not as described, prompting eBay to say they would refund him upon returning it. I did not receive any money from the sale and was told I still owe eBay more. After waiting for my $[redacted] screen to be returned, I was informed to pick it up at the post office for $[redacted] due in shipping costs. Surprisingly, the screen there was old and damaged, not the new one I sent. Now, I am out a $[redacted] screen, the $[redacted] shipping cost, plus additional fees from eBay, totaling almost $[redacted]. This situation is frustrating, and I believe the buyer scammed the system while eBay sided with them, leaving me in a loss.

I began selling on eBay a couple of months ago, maintaining a perfect [redacted]% rating with no issues or refund disputes. Despite generating revenue for eBay, my funds continue to be held, sometimes beyond 2 weeks. I consistently ship items promptly. I believe I have established myself as a reliable seller and am requesting that my payments no longer be held. I urgently need these funds to cover the first month's rent and deposit for my upcoming move, scheduled for July 21st. Releasing my substantial sale earnings before August 3rd is crucial for my relocation. I have found a job I am excited about in my desired location, and not receiving my funds in time could jeopardize this opportunity. I have already dispatched the items, eBay has collected their fees instantly, and I appeal for a prompt resolution to release my withheld funds.

I purchased two 16GB memory sticks, one RTX [redacted] Ti graphics card, and an external SSD hard drive of unknown size as a guest on eBay about 8-9 days ago. I originally tracked the order through my PC on eBay, but now I can't find the confirmation email or remember where it was sent. The items are supposed to arrive between the 7th and 9th of July at John H., [redacted] Washington Street, Apartment 4, Coventry, Rhode Island [redacted]. I used various email addresses but couldn't locate the order details. Your assistance in helping me retrieve this information is greatly appreciated. Thank you in advance for your help!

I purchased a radiator from ASI about 2 months ago. Upon opening it, I realized it's the wrong size for my motor. I reached out to eBay support, they provided me with an email which I tried contacting five times with no response. My name is Paul Jones, and I can be reached at [redacted] I'd appreciate a prompt call back as this issue has been ongoing for over 2 weeks. I should have received an RMA to return the item, but shipping it back via USPS would cost $[redacted], a significant portion of the $[redacted] I paid for it. Thank you for your assistance.

I recently made a purchase on eBay, and unfortunately, my item was delivered to the wrong address. Despite providing my correct shipping details, the seller sent the package elsewhere. In trying to track my order online, I discovered that it had been delivered to an address different from mine in Reno, Nevada. Disappointed by this mix-up and the lack of response from the seller, I am seeking assistance in obtaining a refund for the item. I have already contacted the United States Postal Service and confirmed that the tracking number was correct, but my item went to the wrong location. I would appreciate any help in resolving this issue promptly. Thank you, Travis.

I believe the seller agreed to sell me the item at the advertised price but later cancelled my order citing import fee issues. This happened right after the price of the item was increased to $[redacted] from $22. I feel deceived and believe the seller acted greedily. Is it fair to cancel an agreed sale like this? I expect to receive the items at the original lower price. I doubt the import fee story and if it's true, I should have been informed to decide whether to pay. The lack of transparency and abrupt cancellation is unacceptable. How can I proceed as the seller advised to wait for the issue to be resolved? How can I verify with customs? The necessary steps for resolution are unclear. I couldn't find a way on Ebay to dispute this treatment or resolve the matter adequately. Ebay should consider allowing a sale to be voided only if both parties agree. I simply want the items I purchased at the agreed-upon price.

Over the past three years, I have purchased several clutch kits for Ford Rangers and Mazda B2500s. I am looking to identify the ones with the Allstate warranty, as I have a Mazda B2500 and a Ford Ranger needing warranty coverage for their faulty clutches. I am having trouble reaching anyone by phone for assistance with this. I would appreciate some guidance on how to proceed. Thank you for your help.