Zillow Customer Service Issues

There seems to be a concerning issue with Zillow listings in my neighborhood. My email address is mistakenly displayed on my neighbor's Zestimate in the "Home Shoppers are Waiting" section, indicating that I own the property and want to sell it. A similar problem was found with another neighbor's Zestimate, where my email was also visible in the same section. This error affects the entire private community, and I am worried about potential legal implications if not rectified promptly. Urgent action is required to address this before any further complications arise. Thank you for your immediate attention to this matter.

I'd like Zillow to provide me with the data they used to lower the value of our house. A few months ago, it was valued in the $[redacted],000s, but recently it keeps decreasing while other houses in our neighborhood are going up. Unfortunately, this is happening right when we are getting ready to sell. We need accurate information as we prepare to sell our property at 22 Fletcher Ave, Lexington, MA. We hope the value can be adjusted back to the $[redacted],000s and an explanation for the mistake would be greatly appreciated. Thank you.

I have been trying to contact you without success regarding my property located at [redacted] Anchor Drive, Victorville, CA [redacted]. Zillow's Zestimate for my home at $[redacted],[redacted] is significantly lower than neighboring properties. The pricing per square footage of my home compared to adjacent houses is notably undervalued, putting us at a disadvantage if we were to sell. I kindly request a review of your pricing methodology to address this issue promptly. Please inform me of the outcome of your investigation. Contact me at [redacted] or via email at [redacted] Thank you, Moe Parvin.

I was editing my home details to get a more accurate zestimate when I noticed a sudden drop in value from $[redacted],[redacted] to $[redacted],[redacted]. Even after correcting the square footage mistake, the zestimate remained at $[redacted],[redacted]. As I'm planning to sell my home, it's crucial for the zestimate to reflect its actual worth. I need this issue resolved promptly to ensure a more accurate valuation.

After editing our Zillow listing to include upgrades and new photos, our Zestimate decreased by around $[redacted],[redacted]. Despite our home being almost twice the size and having more features compared to our neighbor's recently sold property, the Zestimate suggests a lower value. A recent appraisal aligns with my account. I am concerned that potential buyers may undervalue our property in comparison to similar listings due to this discrepancy. Our neighborhood consists of various home sizes, and my property's value should reflect its unique size and features accurately.

Hello, I'm Margo Black, a real estate agent in Beaver County, PA. I recently listed a property located at [redacted] Tuscarawas Rd Industry, PA [redacted]. I discovered that there is misinformation on your website about this property, stating that the seller is delinquent on payments and offering a lease-to-own option with an incorrect phone number. This information is inaccurate and appears to be a scam. My seller is up to date on payments, and the property is not available for lease-to-own arrangements. Could you kindly remove this false information or direct me to someone who can assist with this matter? Thank you.

I was informed that signing up for Zillow to list my properties is a free service. Am I correct? A friend helped me sign up the other day, but I didn't have any pictures to show, so I took some today. I'm having a tough time trying to sign in now. It keeps asking me to correct my password, and I've attempted to change it several times. I'm not very adept with computers and would really appreciate some help so I can use Zillow. Thank you.

Our Home Location: [redacted] SW 154th Avenue Cedar Key, FL [redacted] We have owned this property for two and a half years and have made significant improvements: 1. Installed an architecturally designed boat dock using commercial-grade materials to withstand hurricane force winds. It includes a 50 ft boardwalk leading to a [redacted] ft by 4 ft wide boat dock with running water and electricity, along with a 20 ft by 20 ft boat house with a metal roof. 2. Upgraded to engineered wood flooring in the entrance, great room, and kitchen. 3. Plastered and painted all walls in the great room. 4. Installed a three billion tank water system. 5. Completed major landscaping improvements. 6. Added a walk-in safety tub. 7. Upgraded to new marble and quartz vanities. 8. Installed all new stainless steel appliances. We have invested over $[redacted],[redacted] in these upgrades and kindly request a revised estimate. Thank you. - Maureen Z.

Subject: Assistance Needed with Zillow Property Listings Hello, I am writing regarding my grandfather, Edward Young, and his properties listed on Zillow. We are encountering a couple of issues on the website that we have been unable to fix independently. 1. Edward is facing difficulty removing preset parameters when searching on Zillow. Despite trying to search for "New Orleans" only, the results show filtered price ranges and restricted home types, with an error message when attempting to correct them. 2. Due to the search issues, Edward is unable to locate his own listings on the site, causing confusion and frustration. We can see the listings using specific parameters on one laptop but not on his home desktop computers, potentially affecting potential renters' ability to view the properties. We are reaching out for assistance and hope the problem can be resolved promptly. While we prefer phone support, we could not find a contact number and are utilizing this email address instead. Looking forward to your help. Sincerely, Claire B. and Edward Y.

I have updated my property listing, but the changes are not reflecting correctly. The previous special features, such as Electricity, Internet, and Netflix, are no longer included. I am trying to remove them from the listing. Here is the corrected description of the unit: "This beautiful, recently remodeled second-floor unit will be available starting Sept 15, [redacted]. It features a full kitchen, fully furnished as shown in pictures, community washer and dryer on the ground floor, portable A/C unit, keyless front door entry, water and garbage included, 4-burner stove, oven, microwave, coffee maker, onsite manager, assigned parking spot, and a no smoking or pets policy. The location is excellent, across from Westgate mall with easy access to AMC, banks, restaurants, shopping centers, and major companies like Apple, Ebay, and Netflix. Nearby schools include elementary, middle, and high schools. The apartment is fully stocked with towels and linen for extended stays. It's like a private extended stay housing option. Additionally, optional electricity, wifi, Comcast, and Netflix can be included for a flat monthly rate. I need help to remove the outdated special features from the listing."

Good Morning, I am a Real Estate Agent in Oakland, CA. My broker has a listing in his office that has been on Zillow for 17 days with the wrong neighborhood. Even though the listing and Google Maps place the home at [redacted] Courtland Ave [redacted] in Maxwell Park, Zillow incorrectly shows it as in Fremont. This misinformation has caused confusion and potential losses for me and my buyers. The incorrect neighborhood association impacts the perceived value negatively, when in fact, the house is in an area where property values are increasing. I kindly ask for a prompt correction to prevent any further issues. I hope to hear from you soon with updates or be prepared for potential legal action. Kindly consider enhancing the listing for free to offset any damages caused. Looking forward to your assistance.

I expressed interest in getting pre-approved and was given the contact information for Glynn A Skibinski, the branch manager at Millennium Home Mortgage. He called me to gather details about my inquiry and requested that I upload necessary documents to his website for pre-approval. It has been two weeks since I uploaded all my personal documents, and I have yet to receive any response. I only received two texts mentioning that he would review my documents on the same day, but no further communication followed. If he is not interested in doing business with me, he should not have requested my documents after responding to my inquiry. This lack of follow-up is unprofessional, and Zillow should not recommend such agents. Pawan G. Contacted: 08/31/19

URGENT REQUEST: The Zestimate for our property is significantly undervalued compared to other homes in the neighborhood. This inaccurate estimate is hindering the sale of our home, as evidenced by the lack of offers despite significant interest. Please reach out to me promptly to address this issue. Our property listing is: $[redacted],[redacted], located at [redacted] Willow Way, Spanish Fork, UT [redacted]. Our Zestimate at $[redacted],[redacted] is remarkably lower than neighboring properties, such as the one at [redacted] Firefly with the same features, listed at $[redacted],[redacted]. We urgently need our Zestimate adjusted to reflect the market value accurately. Your prompt attention to this matter would be greatly appreciated. Contact us at 1-[redacted]. Thank you, Shelley & Jerry Rampton.

I work for Redinf and received a request from our seller, Touray Kingkagam, regarding his Zillow listing. He noticed an old paragraph under "what I love about my home" that he wants to remove but is unable to do so himself. The listing agent for the property at [redacted] SE 303rd Ct, Auburn is Kenny Whiteside. We have tried reaching out via email but have not received a response. We appreciate any assistance in editing the Zillow entry promptly for our seller. Thank you.

Hello, I have reached out to Zillow multiple times through their online help center and voicemail over the past week, but unfortunately, I have not received any response from their team regarding the issue with my property listing. I recently bought the property at [redacted] Forebay Road, Pollock Pines, CA [redacted], and I have noticed that there are still twenty pictures of my new home on Zillow. I have specifically asked for all but one picture to be kept for safety reasons, but my requests have been disregarded. Despite my attempts, Zillow has not taken any action, and all 29 pictures of my home are still visible on the website. The safety of my family is being compromised, and I am concerned about the lack of response from Zillow. If I do not receive a reply within the next 72 hours, I will have to explore my legal options as the new homeowner. Thank you, Buffy McRae

As a real estate broker, I have my personal residence listed in Las Vegas at [redacted] Trapani Place, [redacted]. I kindly request for the old listing number to be removed from the front page as it was not serviced and has no content. Unfortunately, the history has been removed by the realtor association. I have updated the home with 50 pictures, so I would appreciate if you could remove the old cluttered information. The estimation on your site is inaccurately updated, comparing it to non-related 2-story homes when this is a single-story dual-master home with a 3-car garage. Please correct the information and avoid hindering my efforts to sell my home. Thank you. Sandra M., Broker owner with 40 years in Nevada.

Our property is located at [redacted] Holyrood Ct., Dublin, OH [redacted]. We previously had our house listed on the MLS with a previous agent for 6 months, but it didn't sell. After the old listing agreement expired, we removed it from the MLS. Subsequently, we signed a new 6-month agreement with our current agent from a different company. Our house is now listed as a new listing on the MLS and Realtor.com. However, Zillow still shows it as being on the market for [redacted] days, which is not ideal for our new listing. Could you assist in aligning the listing days on Zillow with the MLS listing? Thank you!

The estimated value for my property is incorrect. The homes nearby are valued much higher, and I do not understand why my estimate has dropped significantly in just 30 days. This inaccurate data can be harmful if I were to consider selling. The address is [redacted] Paca St, Fulton MD Maple Lawn. I bought the property at $919k, and seeing it drop by over $200k without any changes is frustrating. Please update your algorithm to reflect the true value of my home.

There is a listing at 28 Yonkers Avenue, Tuckahoe, NY [redacted] on your site for a house that is not for rent. This situation has been ongoing for weeks with people coming to our property, taking photos, and ringing the bell. The correct address is in Yonkers, NY. It is unsettling and poses a safety risk for strangers to keep showing up at our residence, even entering our driveway. I will involve the authorities if this persists. Attempts to contact the phone number on the listing have been unsuccessful. Kindly remove my address from your website to prevent further incidents.

Hello, I am currently having trouble with Zillow not generating any results for my listing. Instead of receiving contact from potential buyers, I am being contacted by agents and brokers. I am selling my property as a owner and I would like interested buyers to contact me directly to schedule a viewing. You can reach me at [redacted]. My property is located at [redacted] [redacted] St, Jamaica, Queens, NY, [redacted]. The Zillow estimate for my property undervalues it, which may be deterring buyers. I request for it to be adjusted to reflect a more accurate value or removed entirely. Thank you and I hope to hear back soon.