How Do I Recover My Zillow Account?
In a nutshell: Losing access to your Zillow account can disrupt real estate plans. If you forgot login credentials or suspect unauthorized access, follow these steps to recover your account
Introduction
Losing access to your Zillow account can be a stressful experience, especially if you’re in the middle of selling a property or managing important real estate details. Zillow serves as a valuable tool for homeowners and buyers alike, so being locked out of your account can disrupt your plans. It could be you’ve forgotten your login credentials or suspect unauthorized access. This guide will walk you through the steps to recover your account safely and efficiently.
Visit the Official Zillow Website
Open your preferred web browser and go to www.zillow.com.
Sign In
On the top-right corner of the home page click sign in. You will be redirected to a sign in page. Enter your password to continue.
Recover a Forgot Password
If you’ve forgotten your password, here’s how to reset it:On the Sign In page, click the “Forgot password?”
Enter Email
Enter the email address associated with your Zillow account and click “Continue.”
Password Reset
Check your email inbox for a Password Reset email from Zillow. Open the email and follow the instructions to create a new password.
Return to the Zillow login page and use your new password to access your account.
Update Your Login Details
If you suspect someone else has accessed your account, it’s important to secure it immediately. At the top-right corner, select "Account settings."
Edit or Create Password
Under “My Account Settings,” choose “Profile” then “Sign in & Security.” Update your login details and ensure your new password is strong and unique.
Contact Zillow Customer Support
For unresolved issues, you can reach out to Zillow’s customer service in several ways. You can call their support team, which is available Monday to Friday from 9 AM to 5 PM EST, with an average hold time of about 10 minutes. Alternatively, you can send an email to Zillow’s support team explaining your issue, and you should expect a reply within 38 hours. Another option is to submit a request via Zillow’s Help Desk platform, where most account recovery issues are resolved within 10 hours.
Conclusion
Recovering your Zillow account is a straightforward process if you follow the right steps. Start by visiting the official Zillow website and attempt to log in. If you’ve forgotten your password, reset it by using the “Don’t know your password?” option and follow the instructions sent to your email. You can also contact them through a phone call, email, or their help desk. Following these steps will help you regain access to your account and continue managing your real estate needs without disruption.
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