Zillow Customer Service Issues

Hello, I have a buyer client who has been trying to post a review on Zillow for a week now without success. He has made multiple attempts and even changed his password several times, but the review hasn't gone through. I have some screenshots of his unsuccessful attempts. My name is Ruby Karn, and I am a realtor. My client's name is Aftabudin Alli Shaw, who purchased a two-family house in Schenectady, NY on 3/29/19. If you could kindly look into this matter, I would greatly appreciate it. Thank you very much.

I am reaching out once again regarding the incorrect Zestimate on my property listed on Zillow. I have already tried to address this with Zillow through various messages and emails, expressing the need for correction or removal of the inaccurate Zestimate to prevent hindering the property from being rented. The delay in response from Zillow to landlords, agents, and property managers is frustrating. Please resolve this issue promptly. Property Address: [redacted] Arville Street, Las Vegas, NV [redacted]. Owners: D.E. & R.A. Contact Email: [redacted] or [redacted] Listing Agent: Karin Comeaux from Premier Realty Group ([redacted]). Your prompt attention to this matter is greatly appreciated. Sincerely, D.E.

Hello, I have reached out three times for assistance. My profile seems to have been mixed up as my REALTOR profile disappeared, and another one is in its place. I am Kati Pullins. Recently, two clients, Lisa Powell for [redacted] Gwinnett Place in Dothan, AL, and Belinda Strickland for [redacted] County Road [redacted], have left reviews in the last three weeks that haven't been posted. It appears the issue might be due to incorrect profile information. Can someone please look into what happened to my profile? Kindly contact me at [redacted]. Thank you!

I am reaching out to Zillow for the 3rd time regarding a correction that needs to be made for the property at 5 Patricks Court in Parkton, Maryland. The MLS # is MDBC436396. The seller and I would greatly appreciate it if you could update the listing to ensure it appears when the town of Parkton is searched. Your assistance in making this adjustment would help attract potential buyers looking specifically in the Parkton area. Thank you for your help. -Kathy C. Coldwell Banker Residential Brokerage

I am the owner of [redacted] Church Street in Milton, NY [redacted], and I noticed that my listing became inactive without any email updates. When I search on Google, I only see the old property listing with the outdated price, which is not currently for sale. I have two listings for the same home on Zillow, one being a new listing and the other an old ad from the previous real estate agent. Both homes are claimed on my Zillow page, but I can't seem to delete the old ad. Removing the outdated ad would resolve the issue of it appearing before the new active listing on Google. Thank you. Mary Ellen.

I have attempted twice to address the incorrect information on my listing, but have not received a response. My residence is located at [redacted] West Broadway, 4C, New York, NY [redacted]. There is a dry cleaning establishment on the ground floor of my building known as unit C4. The details for the dry cleaning establishment have been erroneously associated with my residence. This error is negatively impacting my listing and requires correction. The sale prices of $1,[redacted],[redacted] and $1,[redacted],[redacted] for the dry cleaning establishment should be disassociated from my residence. A street view photo of the dry cleaning establishment is mistakenly linked to my listing and should be removed. The "Zestimate" for my current rental listing is reflecting data of the dry cleaning establishment, not my home, and this also needs rectification.

I need to add a 3D Matterport dollhouse walkthrough of my condo located at [redacted] Grande Way, Unit [redacted], Naples, FL [redacted] on Zillow. I have an account with Zillow, but the value estimate provided is significantly undervalued. The property is waterfront with beach access, completely renovated, on the 14th floor with unobstructed views of the Gulf of Mexico and Turkey Bay, spanning [redacted] sq ft, making it the largest condo in the Dunes community. I am unable to add more details about what I like about the condo due to word limits and unable to make changes. Is there a tech support phone number available? How can I upload a 3D Matterport walkthrough to Zillow along with the existing photos of the property? I am also curious to know if there are any charges associated with adding the 3D walkthrough to my listing on Zillow.

I kindly request an update for the Great Schools information regarding Mabank, TX ISD. The current listing only includes Mabank High School, with an outdated rating. Mabank ISD actually consists of six campuses, most of which have above-average ratings. It would greatly benefit our community to have all six Mabank campuses accurately represented with their current ratings, including an updated score for Mabank High School. The zip codes for Mabank, TX are [redacted] and [redacted].

I can't find any errors in my listing, but Zillow has not listed it yet. I tried to list my house on Zillow, but they have not verified it or listed it for sale by owner. I have resubmitted it several times, but still, no listing. Please help me get this resolved quickly. Thank you for your assistance in this matter.

I recently received a voicemail from Audra at Zillow in Colorado, looking for Calvin. I don't know anyone by that name or anyone in Colorado. She mentioned a cash offer request for a house in Aurora. If this is a valid call, please advise Audra that I'm not familiar with this person. If it's a scam, let me know, and I'll report it to the proper authorities. I also received a text message. Can you help me figure out how she got my number? Thank you.

I am a real estate agent who needs assistance updating my information on the platform. My current email address listed is no longer active; I have changed companies from Terrie O'Connor Realtors to Keller Williams Valley Realty. I would like to update my email to [redacted] or add it as a secondary email but am facing difficulties, as it appears to be in use. I have two listings to add under my profile: 15 Cobbler Lane, Mahwah, NJ (NJMLS#[redacted]) and 43 Brookwood Drive, Mahwah, NJ (NJMLS#[redacted]). Kindly help me update my email so my listings can sync correctly. You can contact me at my new email [redacted] or [redacted]. Thank you for your assistance.

I recently had a concerning encounter inquiring about a rental property. The lack of transparency regarding contact information and the property address has left me feeling frustrated. It's essential for listings to include legitimate phone numbers and full addresses to establish credibility and facilitate direct communication. Without this information, it's difficult to verify the authenticity of the property and the individual listing it. I attempted to attend an open house that was mentioned, only to find no activity at the location provided. When I questioned the individual about this discrepancy, they became defensive and claimed to have sent the address via email, which I did not receive. This experience has highlighted the importance of clear, accurate information when it comes to renting a property.

I own multiple rental properties that I typically advertise on Zillow. Recently, I encountered an issue with one of my property listings on your website, and now I am facing a similar problem with another listing. Specifically, the listing for the property located at [redacted] W Columbine Drive, Surprise, AZ [redacted] incorrectly states that a washer and dryer are included in the rental. Despite my attempts, I have been unsuccessful in removing this information. I am uncertain if this detail was added by the previous listing agent since I acquired the property a year ago. As the current owner and landlord, I am puzzled as to why I am unable to make this correction. The first listing I mentioned, [redacted] N 172nd Lane, Surprise AZ [redacted], allowed me to edit successfully; however, it did not have a designated amenities section. Any guidance on how to resolve this issue would be greatly appreciated. Thank you for your assistance.

Hello, this is Pamela Corrente from Re/Max Best Realty in Highland Park. I noticed that the information on my listing for 48 Sunnyslope in Millington, NJ needs to be updated. The new pictures are there, but the description should be revised to include the following details: "Completely restored historic Millington House! Built circa [redacted], this home seamlessly combines Old World charm with modern conveniences of [redacted]. The 3,[redacted] square foot center hall colonial features 4 bedrooms, 2.5 bathrooms, and 3 living areas – two with original fireplaces and one with a wet bar. The formal dining room leads to a professionally designed center island kitchen with quartz countertops and Stainless Steel appliances. Additional features include a laundry room, custom moulding, wainscoting, radiator covers, updated electrical and plumbing, two-zone heating, brand-new central air, two porches, a paver patio, and professionally landscaped grounds. Conveniently located near NYC train/bus, Rt 78 & [redacted]. Don't miss this unique and one-of-a-kind home!"

We have encountered a discrepancy between the information provided in the Zillow property description and the MLS property description for MLS Listing # F[redacted]9 at [redacted] NE 24th St, Wilton Manors, FL [redacted]. The Zillow listing describes the property as a single-family home with 2,[redacted] sq ft, built in [redacted], featuring 3 bedrooms and 3 bathrooms, last sold for $[redacted],[redacted] in April [redacted]. In contrast, the MLS listing details a modern farmhouse style ranch with a complete renovation, boasting a chef's dream kitchen, Italian grey slate porcelain floors, a sparkling pool, marble patio, and other luxurious features. It reflects the property's unique design and amenities. For further clarification or to address this discrepancy, please reach out to Kevin W. at [redacted] or [redacted], and contact [redacted].

I, Marla N., am currently listing 2 lots at 0 Forest Trail Road, Jacksonville, FL [redacted]. There are 2 separate lot listings, along with 2 listings featuring the lots with an advertised to-be-constructed home. However, a new listing for a different lot on Forest Trail by another agent, Sara C., is mistakenly showing on your website for 74,[redacted]. The information in our MLS system is accurate with different tax records, legal descriptions, and parcel numbers. Unfortunately, when Zillow transferred Sara Carpenter's new listing, it replaced our to-be-constructed listing, changing a half-million-dollar listing to 75,[redacted]. This error has led to a lot of confusion with callers, and our listing is being misrepresented. We kindly request immediate correction of this issue. Thank you.

Hello Team, I'm Quynh Trinh, the IT admin at BHGRE Metro Brokers. We are facing an urgent issue where several listings of our agents are not showing correctly on Zillow, being displayed as off-market or sold. Our team made corrections in FMLS and GAMLS yesterday, but we understand it can take up to 48 hours for Zillow to update. If there is any way to speed up this process, we would be grateful. Agent: Kim Ivey Listing: [redacted] Chimney Springs Agent: Latoya Robinson Listing: [redacted] Summit Lane Agent: Anoly Bristol Listing: [redacted] Waverly Lane Agent: Tabitha Caver Listing: [redacted] John Collier I have also emailed '[redacted]'; '[redacted]'; '[redacted]' with the same information. Could you confirm if I have reached the correct group for this issue? Thank you.

As a real estate broker, I need assistance removing a listing or a specific photo. The listing is MLS number [redacted]4, and the 9th photo of the front hallway needs to be deleted as the seller inadvertently appears in it. Please contact me at [redacted] for further assistance.

I'm living at 5 Holly Circle in Winfield, WV [redacted]. There are two listings for my address, but they both show inaccurate information and pictures of our house. One lists the price as $62,[redacted], which is the amount we paid for a property at a different location. The other listing undervalues our property compared to a recent professional appraisal we had done. Zillow reduced their estimate by almost $90,[redacted] in just one month. We are planning to sell our house and need these listings to be corrected.

Our home is located at 66 Craven Street, Ocean Isle Beach NC [redacted]. The Zestimate for our property has decreased from $[redacted],[redacted] to $[redacted],[redacted], then down to $[redacted],[redacted], and now stands at $[redacted],[redacted]. Situated on the most coveted street in OIB, known as Millionaires Row, we enjoy unobstructed views of the Intracoastal Waterway in the front and scenic canal views in the back. Since buying the property in [redacted], we have made several upgrades including a new boat dock, boat lift, jet ski lifts, a wrought iron fence in the backyard, exterior painting, new chandeliers, updated light fixtures and ceiling fans, two new HVAC units, a boat bar, a propane tank for the fireplace, and thorough interior maintenance. We are puzzled as to why the Zestimate has steadily declined instead of reflecting the improvements we have made.