Zillow Customer Service Issues

On 3/22, I tried to list the property at [redacted] Apple Blossom Circle, Hot Springs, Arkansas [redacted]. After being informed it could take up to 72 hours to appear, I posted with minimal details intending to add more later. However, 6 days later, it hasn't shown up. Upon trying again, I got a message saying a listing for this address is already under review. I urgently need assistance to add the necessary details and list the property promptly. The delay is frustrating, and I've tried leaving messages without success. I just want to finalize the listing for the mentioned property quickly. Thank you for your help.

Hello, I am reaching out because I noticed that the photo for [redacted] Santiago Drive in Newport Beach, [redacted] is incorrect. The image used to be of the front of our house, which was correct; however, it has now been changed to a picture of the side of our house, which is actually on Tradewinds Lane and not on Santiago Drive. I am confused as to why this change was made after all this time. I have not received any response or explanation about this issue. Please contact me at [redacted]. Thank you. - Mike Z.

Regarding 25 Chuckwagon Road in Rolling Hills, California, I wanted to inform you that the property is no longer available for rent and will be listed for sale later this year. Currently, there seems to be a valuation algorithm in place that determines the property's worth in terms of rent. Observing the current valuation of 3 Chuckwagon, which is now over $4 million, it's noteworthy that there are no pictures or history available since its purchase in [redacted]. To ensure a more accurate valuation on Zillow for our property, we should remove the rental pricing information. Additionally, it is essential to update the number of garages from 2 to 5 in their records. The house was appraised at $3.6 million during a recent refinance.

I attempted to publish my ad for [redacted] Cedar Point Blvd Lot [redacted] Cedar Point, NC [redacted] on Tuesday, 3/26/19. Within 30 minutes, I received a call to verify the information provided in the ad, which I responded to in detail. I anticipated the ad to be posted shortly after, but as of Thursday, 3/28/19, it has yet to appear. During my absence, Zillow contacted us again to confirm details, which my wife couldn't accurately provide since I managed the ad. When she requested a callback, the agent declined, citing it as a one-time interaction. Now, I find myself facing the challenge of reaching customer service at Zillow. Despite my prior successful experiences with Zillow, I am puzzled by the current complications. I am eager to hear about any assistance you can offer to resolve this issue and have my ad successfully published. Thank you for your help. - B.W. - [redacted]

Please visit my Zillow page at 12 Chinier Street, Palm Coast, Florida [redacted], and scroll down to view the Home Value information I provided for your review: Home Value Zestimate: $[redacted],[redacted] Zestimate Range: $[redacted],[redacted] - $[redacted],[redacted] Last 30 Day Change: -$14,[redacted] (-3.8%) Zestimate history & details Click on "Zestimate & details" to reveal the incorrect local tax amount listed as $[redacted],[redacted]. Inside the Zestimate The Zestimate is Zillow's approximation of a home's value, considering various valuation methods and data availability. Estimate breakdown: - Comparable: $[redacted],[redacted] - Local Tax Assessment: $[redacted],[redacted] Expand the local tax assessment to find additional details regarding the discrepancy. The [redacted] tax-assessed value was $82,[redacted], reflecting a 43.0% difference from the regional average for homes selling above their assessed value. The current total tax value, verified as $[redacted],[redacted], includes the property and house. Please address this incorrect tax assessment. Thank you.

I am having trouble accessing my account even after resetting my password. It seems that my account has been compromised as I used to have three different cities listed in the Search area, but now I only have two, and they are the same city repeated. Each time I contact support, I am only provided with instructions to reset my password. I feel like no progress is being made. I kindly request assistance in restoring my account to its original state.

Please visit my Zillow home page and scroll down to find the home value details I've included below: Property Address: 12 Chinier Street Palm Coast, FL [redacted] Home Value Details: Zestimate: $[redacted],[redacted] Zestimate Range: $[redacted],[redacted] - $[redacted],[redacted] Last 30 Day Change: -$14,[redacted] (-3.8 %) To review the incorrect local tax amount, click on "Zestimate & details" where you will find the local tax assessment error of $[redacted],[redacted]. Within the Zestimate details, you will see the breakdown: - Estimate Based on Comparables: $[redacted],[redacted] - Local Tax Assessment: $[redacted],[redacted] By clicking the arrow next to the local tax assessment, you can see the calculation error: - [redacted] tax-assessed value: $82,[redacted] - +43.0 % average amount homes are selling above their assessed value The correct tax value for the property, including the house, is $[redacted],[redacted]. I appreciate any assistance in correcting this discrepancy. Feel free to reach out if you require further clarification or support.

Hello, Kindly visit the property address of concern on Zillow.com at 12 Chinier Street, Palm Coast, Florida [redacted]. Scroll down to the Home Value section. The Zestimate is as follows: - Home Value Zestimate: $[redacted],[redacted] - Zestimate Range: $[redacted],[redacted] - $[redacted],[redacted] - Last 30 Day Change: -$14,[redacted] (-3.8%) Click on the "Zestimate & details" for more information. There seems to be an issue with the local tax amount listed as $[redacted],[redacted]. By clicking the arrow next to the tax assessment, you can review the details. The correct [redacted] tax-assessed value should be $[redacted],[redacted], which includes the house. Thank you for your attention to correcting this discrepancy. Feel free to reach out for more details at [redacted] or [redacted]. Thank you.

Hello Jainy, I have compiled clear instructions for you to review regarding an issue with the property on Zillow.com located at 12 Chinier Street, Palm Coast, Florida [redacted]. Upon checking the Home Value section, you will notice the following details: Home Value Zestimate $[redacted],[redacted] ZESTIMATE RANGE $[redacted],[redacted] - $[redacted],[redacted] LAST 30 DAY CHANGE -$14,[redacted] (-3.8%) Zestimate history & details By clicking "Zestimate & details," a window will open, displaying an incorrect local tax amount of $[redacted],[redacted]. Within the Zestimate info, you can see how the estimate is calculated and why it appears off. The incorrect tax assessment amount shown is not reflective of the actual current tax amount of $[redacted],[redacted] as per county tax records for the property. Your attention to this matter is greatly appreciated. Feel free to reach out if more information is needed. Thank you.

I recently listed my property for rent at [redacted] E Le Marche Avenue, Scottsdale, Arizona [redacted]. The rental listing was posted without the 45 photos being included. It has been a week, and the photos have still not appeared online. The listing realtor has reached out but has not received a resolution. The photos are visible on other realty search engines, but not on Zillow, where they are needed urgently to attract more potential renters. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you for addressing this matter quickly so that my rental listing can reach its full potential.

I listed my property for rent on Zillow.com through a Realtor who posted the listing along with 45 photos of the house over a week ago. However, the listing is up but the photos are not visible. Potential renters need to see the house to make a decision. As the weekend approaches, when most people are likely to look, it is crucial to have the photos posted. Can you please advise me on how to add the photos to the rental listing? The property is located at [redacted] E Le Marche Avenue, Scottsdale Arizona [redacted]. Thank you.

I would like to bring to your attention an issue regarding my property listing on Zillow at [redacted] Hwy 93 S, Salmon, Idaho [redacted]. My "for sale by owner" listing expired after 2 years, and upon relisting it, I encountered multiple difficulties. Despite my efforts, my listing remained inactive, showing that my home is not for sale or rent and is off the market. I have reached out via email, the Zillow help page, and phone, but the problem persists even after two weeks. I kindly request that my listing be reviewed to reflect that the property is for sale. Alternatively, I would appreciate guidance on resolving this matter promptly. Your assistance in making my property visible on Zillow for potential buyers is crucial to me. Thank you for your support. Sincerely, Donna L Epper.

I have 8 listings that I'm trying to get back up on your rental website. I've been a user for more than 6 years. I'm unsure why the properties have been declined, causing me lost time and income. Despite reaching out through the help site, nothing seems to be resolving the issue. Though marked as solved, the map still asks for me to activate the listing. In "My Properties," it still states declined. I've attempted to remove and reactivate it, but it consistently shows as declined. Although it appears activated on my page, it displays as declined on Zillow, Trulia, and Hotpads. As the owner, I can provide tax documents for verification. I'm not receiving responses through the help link and would like to exclusively use your site. I've had to list with other companies to gain exposure. Please contact me at [redacted] or email me at [redacted] to update me on the situation. Thank you. Properties: [redacted] W. 7th St. Tempe, AZ [redacted] W. 9th St. Tempe, AZ [redacted] E Broadmor Dr. Tempe, AZ [redacted] E Granada Dr. Tempe, AZ [redacted] S. Newberry Rd. Tempe, AZ [redacted] E Broadmor Dr. Tempe, AZ [redacted] S Clementine Dr. Tempe, AZ [redacted] W 18th St Tempe, AZ - P. J.

I have been communicating with Malaya Sacopla from Zillow Help Center regarding a significant issue with our Zestimate after listing our house for sale by owner. Our Zestimate dropped by $80,[redacted] after a total renovation costing over $[redacted],[redacted]. Despite neighboring houses with lesser updates holding or increasing their values, our Zestimate keeps decreasing daily, affecting our ability to attract potential buyers. It seems the Zillow algorithm could be influenced by recent sales below market value and outdated renovations. This drop in value has impacted our home's visibility to buyers, despite our efforts with open houses and custom sale signs. I urge for a fair evaluation across the board to prevent unfair disadvantages to sellers like myself. Contacting Zillow support has not resulted in a resolution, and I hope someone addresses this issue promptly. Thank you. - Bryan Gilson & Anne Hyde. [redacted]

I struggled posting my deceased mother's home on Zillow. After attempting to upload a video, I realized why there are no videos on Zillow. It has been weeks, and I have been unable to successfully post. My sister and I took pictures but now the posting is messed up, and I can't see any images. Is there a limit I wasn't aware of? How can I resolve this issue? When I filled out the application, I wasn't prompted to create a password. I have fixed that, but how do I access the photo section? I am desperate and frustrated.

I've been browsing homes to retire on Zillow, and twice now I've reached out about properties. Each time I was promptly contacted by a Zillow representative who assured me an agent would follow up. On both occasions, an agent called promptly, but unfortunately, my experiences with them were disappointing. The first agent from San Antonio took my information but never got back to me. Similarly, the agent for a townhome in NC didn't provide satisfactory answers about the low price and never followed up as promised. I understand Zillow can't control the actions of every realtor, but these experiences have deterred me from using Zillow moving forward. I just thought I'd share my feedback with you. Thank you.

I would like to request the immediate correction of the information regarding our home listed for sale on Zillow. Our home is unequivocally not for sale. It appears that your algorithms have mistakenly identified a different property at [redacted] North on [redacted] East street and listed it as our home, which is actually located at [redacted] East on [redacted] North street. This error is affecting the perceived value of our property since the other home is smaller and priced significantly lower. Please promptly remove all data and images of the incorrect property. The current listing is causing unnecessary inquiries from people interested in what they perceive as a "great deal," disrupting the five college students who currently reside in our home and are preparing for exams. Despite being the owner, I am unable to edit this listing as the page notes suggest contacting the listing agent, Austin Cales, for modifications. Mr. Cales has informed me that he cannot make changes and advised me to contact Zillow instead. However, I have not found a contact number to address this issue. It is urgent that this matter be rectified promptly or contact me at [redacted] with a substantial explanation rather than mere apologies. We have previously been satisfied with Zillow’s services and have recommended it to others; however, this mishap is rapidly changing our viewpoint. - Jeremy S. Garrett [redacted]

Yesterday, we listed our house at [redacted] 89th Avenue, Seminole, FL [redacted] on Zillow. We received a call regarding our account but have not heard anything since. I understand it can take up to 72 hours for the listing to be processed. The property we listed was recently purchased and closed on February 26, [redacted], but we have decided to sell it now. I claimed the listing this morning, but I am unsure if I was supposed to. I am looking to clarify if there is a conflict arising from the previous listing and the new one. Can someone please reach out to us to provide information on when our house will be listed and address any potential conflicts? Additionally, I would like to know if it is acceptable for me to edit details like pictures on the current listing or should I wait for the new one to be posted. Thank you, Burt Dunn.

Our house's value has dramatically decreased from $[redacted],[redacted] on March 18th to $[redacted],[redacted] just a few weeks later. In our sought-after neighborhood, nearby properties have only experienced a slight decrease of at most $6,[redacted]. Despite investing $75,[redacted] in remodeling and an additional $30,[redacted] on new windows and doors, our property has seen an $88,[redacted] drop in value. This unfortunate situation comes right before we are planning to list it on April 26th. We own three units in our building, and we believe the sudden decline in value is unprecedented. We are worried that potential buyers will rely on Zillow's estimate, causing them to overlook our property because it's priced higher than other sources suggest. We are in desperate need of assistance to understand this sudden downturn. Thank you for considering our situation. Warm regards, the Crouch family.

I am experiencing the same problem! Currently, only the first picture is visible, followed by very small pictures. Some were deleted when I first listed my Make Me Move. Users can't scroll down to see the rest of the description or details, causing me to only receive calls from agents. Please return the site to its previous layout and reupload the deleted pictures to resolve this issue.