YouTube Customer Service Issues

Good afternoon. My name is Olesya Bujor, my account is [redacted] I have two boys aged 5 and 7 who are very active. As a mom, I often find myself cleaning up after them like the mom monkey in a cartoon. Recently, my 7-year-old son uploaded a video on YouTube without my permission showing his younger brother inappropriately. This action caused our account to be blocked. I have since learned about setting up parental controls and will do so. I understand the importance of monitoring our children's online activities. I kindly ask for help in restoring my account as it contains important work information and cherished photos. This was an isolated incident, and I assure you it won't happen again. Sincerely, Olesya Bujor.

Dear YouTube team, I am concerned about my [redacted] account being blocked without any prior notice. The reason given was a video containing a child with nudity. I feel like there is a double standard as gay parades are accepted but my video is blocked. I believe in freedom of expression, but I am disappointed by your actions. I hope that you can address these issues more respectfully and fairly in the future.

My YouTube account was suspended three months ago, and I am unsure of the reason. My laptop was affected by ransomware, which led me to spend a month trying to decrypt my files, ultimately resulting in me formatting all the drives. When setting up my accounts on a new Windows system, I successfully logged into my Gmail account, but to my surprise, my YouTube account was suspended. I am frustrated by the lack of support from YouTube, as all I receive are automated messages. The slow response time and unhelpful automated replies are disheartening. Despite following their instructions to appeal the suspension, I am left waiting for a resolution. I hope this explanation clarifies my issue. Thank you.

I recently fell victim to a scam from someone posing as a YouTubeTV customer support agent this morning. If you need more information, feel free to reach out. They claimed that my computer had been compromised by hackers and offered to assist me. The phone number they used to contact me was [redacted]. Following their instructions, they directed me to seek help from Cisco Certified Networking Associates, claiming the issue was not related to my network. They tried to charge $[redacted] for remote fixing, but I sought assistance from Geeksquad instead, who resolved the issue. Resetting my system by signing out and back in resolved the connection problem. I suspect the initial issue may have been due to an outage with my AT&T service in the morning. They contacted me multiple times using various numbers, including [redacted].

I was looking forward to watching the Duke and UNC championship game, so I signed up for a two-week free trial of YouTube TV. I intended to cancel before being charged, but I struggled to find the cancellation option. The absence of a simple cancellation button under the membership tab was frustrating. Despite my efforts to research how to cancel, I still have the unwanted subscription. I urgently need guidance on canceling the subscription and receiving a refund of $69.70. Using YouTube TV has been interesting, but locating the cancellation button and accessing the app on different devices has been challenging. When trying to log in on another device, it requests a password even though one was not created during the trial; only my email was used. The process has been confusing, and I would appreciate a refund of the charged amount.

Some time ago, I set up two-step verification for my YouTube account, receiving verification codes via SMS. Recently, my SIM card was deactivated, and I obtained a new one with a different phone number. Unfortunately, I am unable to access my YouTube account or upload new content without receiving the verification code on my new number. My account is linked to Google, and I am hoping that a YouTube representative can assist me in updating my phone number. I understand the importance of data privacy but as the rightful owner of the account, I believe I should be able to manage my contact information for account access.

I would like to delete a YouTube channel, but unfortunately, I forgot the email address I used to register it. In [redacted], I unknowingly created a personal YouTube account using my full name, and I recently rediscovered it when searching for my name online. I am eager to remove it promptly as I am about to embark on a job search and do not want this account visible with all its saved videos. Despite my efforts, I cannot recall the email address or password linked to the account. I have exhausted all potential email variations without success. I have precise details about where and when I created the account, and since my name is quite unique, there is no one else with the same name, making it easy to verify ownership. I am hoping there is a solution to delete the account, even though it may be complicated due to my inability to recall the associated email address. I am certain that this account was established in [redacted].

Hello, My name is Supriya Suragini Chawhari, born on 2nd August [redacted]. A situation has occurred where my Gmail account was hacked on 2nd or 3rd March. The individual changed the password, phone number, and recovery email, making it impossible for me to regain access. They are still utilizing my name in the email and maintaining activity on YouTube, even showcasing my photos. I trust you have the capability to view my prior passwords and details associated with the account, which could assist in resolving this issue. I anticipate relocating to the Netherlands and had arrangements with a hospital, but due to this incident, I'm unable to communicate with them. As a nurse with irregular working hours, the lack of response to my messages has caused additional stress. I have ways to verify my ownership of the account through connections with Snapchat and Instagram, both linked to the compromised email address. I have ceased posting YouTube videos since the breach, feeling utterly bewildered and concerned about how this intrusion occurred. The email address compromised is [redacted] with the password "wickedgames" and a contact number +[redacted] as the last known information before the hack. I am contactable on the same number and keenly await a resolution to this distressing situation.

Hello, my name is Tbaby and I'm an artist from Detroit. I have a song on YouTube called "It's So Cold In The D" with 11 million streams, but the video is not on my YouTube page. It's on the video guy, Leo Williams', page. Everyone is getting paid except for me. I'd like to know when I will be able to receive payment as the views keep increasing. I've been told I should be paid for this many views. Can you please contact me at [redacted]? Here's the link to my video: [redacted] Thank you.

Hello, I believe my YouTube account has been hacked. Even though I only use it on one device, random videos are appearing in my watch history and liked videos. I have changed my Google account password twice today, but the issue persists. I have never used a third-party service where I had to enter my YouTube credentials. I have two-step verification enabled. I urgently need assistance and would appreciate a prompt response. Thank you.

Hello, I have become aware of the lawsuit against YouTube and the disturbing content available on the platform. I am deeply troubled by the violent videos depicting animal cruelty that can influence viewers negatively, especially children. It is disheartening to see innocent beings harmed for entertainment. Despite enjoying YouTube for its diverse content, discovering these disturbing videos is unsettling. I hope that YouTube creators reconsider producing such harmful material and instead focus on promoting kindness and compassion towards animals. The prevalence of violence in media is concerning, and it is important to question why such content is being created and consumed. I urge creators to prioritize positive and educational content that contributes to a better society. Thank you for your attention to this matter. Best regards, P. A. Moore

I recently uploaded a lengthy video featuring approximately 10 copyrighted songs. I knowingly uploaded it, expecting copyright claims and ads to appear. Although I have other videos with copyright claims that continue to be monetized, this particular video was unexpectedly taken down after three days. Most songs are now restricted from being monetized. I tried to explore options to unblock the video, like muting or changing the audio, but encountered issues. The page states there are visibility restrictions, but my channel remains unaffected. Unfortunately, I cannot select any options to address the claimed audio due to an "unsupported" video message. I hope to resolve this matter to keep the video up, even if it means altering the audio.

I utilized a virtual platform to stream music from YouTube in a small window while multitasking on my phone. This platform wasn't from the Google store. I recently discovered that [redacted] unauthorized videos related to hacking had been uploaded to my YouTube channel through this virtual platform. Despite removing the videos immediately, securing my Google profile, and enabling two-step verification, my YouTube account has been unexpectedly closed. I am eager to regain access to my account as I am not responsible for these actions. I have already set up two-step verification and possess control over my YouTube channel. Despite receiving a form from YouTube support to rectify the situation, I am having difficulty understanding how to submit it or communicate with them directly.

Hello, I am experiencing an issue with captions not appearing consistently while watching videos with Closed Captions (CC) enabled. Initially, the captions showed up, but upon revisiting the videos, they are no longer displaying. I have attempted various troubleshooting steps like adjusting caption settings, clearing browser data, reinstalling Chrome and YouTube, trying different web browsers, restarting my device, and disabling extensions. Despite these efforts, the captions appear intermittently, causing frustration. The videos have confirmed CC files, as indicated by the CC icon, and the transcriptions function is active at the bottom of the videos. However, the captions are unreliable, sometimes showing and other times not, especially upon rewatching. I look forward to prompt solutions to resolve this inconsistency. Thank you.

On Thursday, May 26th, I attempted to cancel my YouTube Premium membership priced at $11.99 per month. However, upon accessing the cancellation page on the app, I discovered the option to pause the membership, which seemed like a better choice. Despite multiple attempts that day, the app crashed continuously, forcing me to restart my phone twice. Regrettably, I postponed the action hoping for a resolution. When I checked my account today, I found it in the negative due to the charge processing. I am requesting a refund and a one-month pause on my YouTube Premium membership. If feasible, waiving the overdraft fee would be appreciated since the app's malfunctioning prevented me from pausing the membership on the original day of attempt. Subsequently, I was able to successfully pause it today after the payment had gone through and affected my account balance.

I am concerned about the ongoing retaliatory cyberbullying happening on YouTube. The threats and social media issues have escalated, causing harm to users and creators. Despite numerous reports, no actions have been taken to address the situation. This has led to threats, stalking, and the unauthorized use of content. I have gathered many screenshots and recordings to support this claim. The main creators responsible for instigating cyberbullying include So Thar, General Awareness, Thunderpuss, Blood Money, Hittman Benny Keyz, Nikalina777, Crafting through the lies, Savage, and BDAC. This behavior is unacceptable and needs to be stopped to prevent harm. Benny Keyz, specifically, has been inciting these actions and misrepresenting himself as an advocate for missing children, despite lacking the necessary credentials. His history of drug issues and criminal behavior should disqualify him from such claims, as he promotes violence and inappropriate behaviors. It is crucial to address this issue promptly to prevent further harm.

Good day, I would like to know why my YouTube Premium subscription was paused. I have tried multiple times to update my payment method without success. Since I don't have a debit or credit card, I'd prefer to continue using PayPal. I have added a new account on PayPal for the payments. I attempted to update this with you, but faced challenges. Can you assist me with this issue so I can continue enjoying my Premium benefits? I would appreciate a prompt response. Best regards, T.W.

I am experiencing constant freezing issues with the YouTube app on my VIZIO 32-inch Smart TV, model D32HN-E4, serial number LHBPFWMLU[redacted]. This problem occurs every 5-10 minutes, unlike my phone, computer, laptop, or tablet, where YouTube works fine. I have tried the basic troubleshooting steps like unplugging the TV, holding the power button for a minute, and restarting, but the problem persists. I am not comfortable with email instructions and prefer speaking to a live person for step-by-step guidance. Can you please provide me with a phone number to contact customer support directly? Thank you.

My name is Richard Bane, and I reside in Hawk Point, Missouri. I am requesting a refund as I have not received the service I paid for. Please return the funds to my card as I will not pay additional dollars for a service that you failed to provide. I do not want to spend more money to fix an issue that you caused due to my one-time lateness. You assured me a refund or the removal of commercials for $10, which has not been done. I no longer trust you with my subscription and will cancel it. I can find free music elsewhere without the $10 charge. Being a senior citizen, I feel frustrated by the situation. Do not charge my credit card again in the future, as I will instruct my bank to block any transactions from you. Refunding me won't make me reconsider, as I don't believe I should wait for a problem I didn't create.

I want to express my appreciation for the assistance you've been providing. I recently received an email notifying me that my channel was rejected from monetization in [redacted]. I am uncertain about the reasons behind this decision. Upon reviewing the screenshot attached, I noticed that while applying for monetization, I accepted the YPP terms, but the second step of the application indicated that the associated AdSense account lacked required payment details, preventing monetization. Despite attempting to rectify this through AdSense, I encountered difficulties as the option to fix was unresponsive, and I received an error message when trying to make changes. I am seeking your aid in addressing the following matters: 1. Assisting me in resolving the AdSense payment detail issue for my channel. 2. Verifying if my channel is still eligible for monetization. 3. Providing clarification on the reasons for my YPP rejection. I seek your support in navigating these challenges to ultimately achieve monetization as my channel serves as a means to support my family. Thank you.