YouTube Customer Service Issues

Hello, I've been banned from my YouTube account because "Perica Zdravkovic" reported me for using his content. However, he initially gave me permission to use his songs and remix them. Now, he has blocked my channel and is demanding [redacted] euros to restore access. None of the songs were used for profit. I have explained that I cannot afford this amount and that I had permission, but he insists otherwise. Can someone please assist me in retrieving my videos or restoring my account? Account: FB MUSIC ([redacted]) Thank you, Filip Bzic

I attempted to purchase and use YouTube TV in November [redacted] but found it didn't meet our needs. After closing the account and requesting to cancel the subscription, we have been continuously billed $69 monthly despite not using the service. We have contacted Google Support, PayPal, and our bank, Chase, but each directed us to the other with no resolution. We are struggling financially and cannot afford these charges, especially as we have not utilized the service. The account is linked to my wife's email, [redacted] Urgently seeking assistance to resolve this issue.

There was a live stream broadcasted on Wysiwyg TV yesterday that was removed citing "medical misinformation." I strongly disagree with this decision as the content shared was genuine and not misleading. It featured real stories and experiences. I am disappointed in Wysiwyg TV's actions and their role as a media platform. I am relieved that I am not a paying subscriber. It is frustrating how big tech companies contribute to societal divisions. I demand for the video to be reinstated and allowed to reach a wider audience. Americans are observing your actions, and if you continue to disregard the truth, there will be consequences. Remember, as media, you are accountable to the public.

I'm concerned about the recent removal of the WYSIWYG account due to "medical misinformation." The People's Convoy information shared there was backed by scientific facts. Your repeated censorship for inaccurate reasons is troubling. Please consider presenting a balanced view that reflects the viewers' wish to hear both perspectives. Thank you.

I am Reverend Edzer Ledain from New Beginning Baptist Fellowship Church in Mississauga, Ontario, Canada. About two years ago, my niece helped me create a YouTube account where I share weekly sermons with my congregation. Unfortunately, our volunteer, who had access to the account, got logged out on Saturday, March 5th, and now we are unable to log back in because we don't have the login information or password. Would you please assist us in accessing the account so we can upload this week's sermon? Unfortunately, my niece is unavailable to provide the original information. Thank you.

Hello, I currently have my YouTube channel linked to my former company email address, [redacted], a Gmail account. This email is now managed by new administrators as a courtesy to maintain my channel (before I became famous as Mike D). I'm looking to transfer the channel to my new Gmail account, [redacted], but I'm unsure how to do so without risking deletion. Any guidance on how to safely move my channel to the new email address would be greatly appreciated. Thank you, Mike D.

Hello, I hope your day is going well. I'm reaching out because I've been experiencing difficulty finding specific videos even after using keywords in my searches. Today, I was trying to locate a Japanese video with a title that is a mix of Japanese and English, but despite my efforts throughout the day, I couldn't find it. It's frustrating because I used to be able to find it before, but now I only come across a few unrelated Japanese videos. This problem occurs from time to time, making it challenging for me to locate the videos I need even with the use of keywords. Any assistance in helping me find the desired videos or providing tips would be greatly appreciated. Thank you, and I hope you have a pleasant day.

Following a recent review, our team of policy specialists has carefully assessed the videos uploaded to your channel, Dhanvantri Das. A significant portion of your content was found to violate the YouTube Partner Program policies, resulting in your channel's ineligibility for monetization. While this may be disappointing news, it is important for us to maintain a safe environment for all users involved. However, you are permitted to reapply for the program after a 30-day period, allowing you time to adjust your channel to comply with our policies. During this time, you will retain access to most creator features on YouTube to engage with your audience and manage your content. To prepare for re-monetization, you should visit the monetization page to understand the policy violations and align your content with our guidelines. By editing or removing any videos that breach our policies, you can enhance your eligibility. After the 30-day period, you will have the opportunity to reapply for monetization, subject to another review by our team. Remember that the standard requirements of 4,[redacted] public watch hours and 1,[redacted] subscribers remain in place. Thank you for your understanding and cooperation in this matter.

I terminated my account a few months back, and the company issued me a $[redacted] credit, which I paid in advance. Subsequently, I noticed multiple charges on my credit card despite not using the service. I believe this is due to the service not being disconnected from my TV. I am seeking a refund for these charges and would appreciate a call from a representative to guide me on the next steps. I want to resolve this matter amicably as I understand mistakes can happen. Please reach out to me at [redacted]. Thank you for your attention to my concerns. Bill Miller

I received an email from YouTube on either February 16th or 17th at around 3 am, claiming that I repeatedly violated their rules with severe offenses. I'm completely clueless about what they are referring to, as the only content on my channel includes videos of my two eldest sons from years ago and a large hermit crab from a beach trip. Despite being shown a video on Scams, Spam, and Deceit by YouTube, it didn't specify my wrongdoing. My 20-year-old son has used my laptop frequently, and I always remind him to avoid risky content that could harm the laptop or compromise my privacy. When I shared my YouTube issue with him, he expressed regret but didn't offer any assistance. I'm left wondering if his actions led to the ban, which has left me feeling distressed...to think that my son could have acted more responsibly.

I recently purchased a YouTube family plan and successfully invited my family members via email. Both invitations were accepted by my mother, with emails sent to [redacted] and [redacted] Despite the acceptance, an error message stating "invitation not valid" continues to appear. We share the cost of the subscription, and she's unable to access YouTube Premium. I sometimes use a VPN, which may have caused issues. I know invitations must go to family members in the same household. I urgently need help resolving this problem as my mother can't enjoy the YouTube Premium she contributed to. Kind regards, James K. [redacted]

Dear AdSense Team, I recently received an email stating my AdSense account with pub-[redacted][redacted] was closed due to invalid click activity. I want to clarify that I did not engage in any invalid clicks. I submitted an appeal but have not yet received a response. My channel, "Gain Money and Tricks," receives traffic from various sources such as YouTube search, Google, Bing, and social networks like Facebook, Reddit, Vk, Twitter, Pinterest, and Tumblr. I believe the closure may have been a result of my use of multiple devices and my wife inadvertently clicking on my videos to support me. We both apologize for any unintentional mistakes. Going forward, I will strictly adhere to AdSense guidelines and ensure all activities are valid. I am committed to preventing any future invalid click activity. I request the reinstatement of my AdSense account and pledge to operate within the terms of service. I appreciate your consideration and look forward to a positive response. Thank you.

We already had a subscription to YouTube TV. We needed to cancel our credit card that was used for payment. I updated the payment method before the monthly fee was due, or so I thought. However, when the payment was due, our new credit card information was not on file, causing the subscription to stop. After receiving a message prompting us to update the payment method, we unintentionally signed up for another subscription. This was confusing since my husband and I have separate Google accounts. Upon realizing we were being charged for two subscriptions, I canceled the one listed under my name, Gerri L., and kept the subscription under Dale L. I would like to request a refund for the duplicate charge on my account. We understand it was a mistake and would appreciate your assistance in resolving this matter. Thank you for your understanding.

I oversee my company's YouTube channel via my work Google account and previous email - [redacted] When our company was sold by Gannett, my old email became inactive. I intended to update the email associated with the account to my current one (clippermagazine), but overlooked changing it on YouTube where I was the sole admin. After deleting my old Google account, I promptly realized the error, recovered the account within hours, but found I could not regain access to the YouTube channel. Despite contacting YouTube for assistance and receiving no reply, I still lack control over the channel. My preference is to either reattach the channel to my current email or have it deleted to start anew.

I recently bought the HD version of Westworld's season 3 on YouTube and later discovered that I could only watch it in 480p. Unfortunately, I couldn't get a refund because I had already watched some of the content. I stream from a Windows 10 browser and don't have access to Safari, which seems to be the only browser that supports HD streaming. This revelation came after I had already started watching, so there was no way to prevent it. YouTube needs to inform customers about these technical limitations before charging extra for HD content. I'm disappointed that getting support requires going through a third-party website instead of directly on their platform, as indicated by my unsuccessful search in the Help Center. I believe there should be more straightforward ways for customers to resolve such issues independently on YouTube's site. I am requesting a refund.

Hello, I have removed all my previous videos that were flagged for reused content. I've now shifted my content to reaction videos and edits. Some have been labeled as "Sexually gratifying content" and nudity, but none of my videos feature nudity or sexual content. I'm willing to accept age restrictions if needed. I have put a lot of effort into changing my content. I've applied for monetization multiple times, but my content is now vastly different. The algorithm restricts inappropriate content, which I understand. I've already deleted the flagged videos. Please reconsider monetizing my channel, "JHS just having fun," linked to this email address. I appreciate your time and consideration. I've been unable to find a way to contact YouTube support, so I'm reaching out through various emails. Thank you.

I work for the Procurement Department at a US Federal Court in Montgomery, AL, and we are interested in getting YouTube TV for our Jury Assembly Room. We have some inquiries: 1) Can we opt for an annual subscription instead of monthly payments? 2) Are there alternative payment methods to credit cards, like using a yearly Purchase Order and electronic fund transfers? We need to integrate YouTube TV into the court's financial system. If you can provide a suitable contact, we can proceed with adding you as a vendor. I attempted to reach customer service at [redacted] but have been on hold for 57 minutes and 47 seconds. If possible, please contact me promptly at [redacted]) [redacted] or via email at [redacted].

I am experiencing a billing issue with my YouTube Premium subscription. I have been charged twice a month, on the 7th and 18th. Despite attempting to cancel, I'd like to keep the subscription if this problem can be fixed. The charges appear on my bank statement as L340 DATE 02-07 GOOGLE *YouTubePreg co/helppay. The root of the problem seems to be an old canceled subscription that might still be active in addition to my current one. There is also a chance that my new phone is being counted as a separate device from my old one. Removing any outdated devices could potentially resolve the double billing, but I am unsure how to do this. If all else fails, I may have to ask my bank to block any further YouTube Premium charges, which I hope to avoid.

I encountered an issue with my Samsung phone related to accessing my YouTube channels. I attempted to switch to another account but encountered errors where account logos were missing and I lost access to my main channel. Despite uninstalling and reinstalling the app, I still cannot access any channels. The error message I receive when trying to sign in is cut off, preventing me from understanding the problem. When I attempt to add an account, it tells me my email is already on the device. Even though the app is up to date, I am unable to sign in successfully. I am seeking help to understand the root cause of this problem and regain access to my channels.

Dear YouTube Team, I am writing to address the sudden termination of my YouTube channel, Ramesh Kanishka. I strongly believe that my content did not breach any of the community guidelines. There were no instances of nudity, violence, hateful speech, threats, spam/scam, or misleading metadata in my videos, as I primarily focused on tech-related content. I kindly request you to review my channel again to ensure that it was not unjustly flagged by viewers. If there was any unintentional violation on my part, I apologize and assure you that it will not happen again. Please consider reinstating my YouTube channel at your earliest convenience. Thank you for your attention to this matter. Sincerely, Ramesh Kanishka