The following are issues that customers reported to GetHuman about Yahoo customer service, archive #11. It includes a selection of 20 issue(s) reported June 8, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Yesterday, I started an account for my mother using my phone number to assist her setup since she needed information from CreditKarma. I have Power of Attorney for her and used my number, but it ended up locking my risehawk account. I'm supposed to receive daily emails from South Dakota University, listed as Admin, which I wouldn't know without access. I have important contact and tax information there, plus over [redacted] emails pending. Please review my account status and consider unlocking it. It's vital I regain access. I attempted to use my husband's email and encountered a similar issue, luckily he retrieved his account. Please help me reset my password. My number is [redacted], residing in Spartanburg SC (specifically Boiling Springs). Despite the NC area code, I moved in [redacted], all my family is in NC. Kindly reset my account and if needed, verify my identity using the documents in my email. I'm eager to reactivate my email address.
Reported by GetHuman762954 on शुक्रवार, ८ जून २०१८, दोपहर १:३६ बजे
I am having trouble accessing my Yahoo mail. The phone where I have the Yahoo app is not working, so I am unable to receive the account key. Additionally, I have not been receiving any texts with the account key for the past week. I have tried all the recovery options but none have been successful. My email address is [redacted] Thank you.
Reported by GetHuman-princemi on शुक्रवार, ८ जून २०१८, दोपहर ३:१८ बजे
When I was 13, I created a Yahoo account where I linked my Facebook and Wattpad profiles. I managed to recover my Facebook account and updated the email address. However, I no longer have access to the old phone number linked to my Yahoo account, which is causing an issue. While I can still access Wattpad through my Facebook login, I'm unable to update my email or password, despite my Facebook account having a new email and number. Even though I have my old Yahoo password, I can't log in due to needing the old phone number for verification. This is a problem because the only security measure on my Yahoo account is that outdated phone number from when I was 13 years old.
Reported by GetHuman766007 on शनिवार, ९ जून २०१८, दोपहर ११:०२ बजे
I am writing to alert you about a potentially fraudulent tech support phone number connected to Quick Fix Computer Services LLC. They engage in suspicious payment methods involving scanning checks through a printer, enabling them to access bank information. Additionally, there is another service charging $[redacted] for assistance which may also be questionable. I'm uncertain about the legitimacy of this fee and whether it is reasonable. If possible, I would like to contact Yahoo customer service directly to avoid dealing with these 3rd party services. I do not require immediate assistance but wanted to bring this to your attention for further investigation. Kindly inform me of any updates via email. Thank you for your attention to this matter. Sincerely, B. Parnow
Reported by GetHuman-bdparnow on शनिवार, ९ जून २०१८, दोपहर २:०० बजे
Hello, I am Socorro Rodriguez. I encountered an issue with accessing my Instagram account with the username coco1213_. The email registered on my account, [redacted], is no longer accessible to me as I cannot remember the password or answers to security questions. Furthermore, the phone number associated with that Yahoo account is outdated. I now use [redacted] as my new email. Is there a way I can recover access to my old Yahoo account or have the verification code sent to my new email?
Reported by GetHuman-rsocorro on शनिवार, ९ जून २०१८, शाम ६:१७ बजे
My spouse and I urgently need assistance with blocking a certain email from reaching our iPhones. Despite searching through numerous websites, we have been unable to find a contact number for support. Even after watching countless YouTube videos, we are still unable to locate the solution we need. This matter is of great importance to us, and we are feeling quite desperate for help. We have even visited two different telephone stores, but unfortunately, no one was able to assist us with our issue.
Reported by GetHuman763463 on शनिवार, ९ जून २०१८, शाम ७:५८ बजे
Hello, I'm Rosalynn Jenkins, also known as Rosie. I am currently facing difficulty accessing my Yahoo email account due to a forgotten password. Despite trying all my known passwords, none seem to be working. I would greatly appreciate any assistance in regaining access to my account, especially since I no longer possess the linked phone for the account and cannot use the access key. My Yahoo email address is [redacted], and the outdated linked phone number was [redacted]. My current phone number is now [redacted], and my alternate email address is [redacted] Thank you for your help. Rosalynn Jenkins
Reported by GetHuman767619 on शनिवार, ९ जून २०१८, रात १०:१७ बजे
I've noticed a significant decrease in the number of emails I receive, particularly from AMC movies, Beal's Department Store, Staples, and Payless Shoes. These emails are not in my spam folder nor blocked, but they seem to have suddenly stopped coming. I have confirmed with AMC that they have been sending emails, but I am still not receiving them. I have also double-checked my email address with them. I miss receiving emails from AMC the most, and I would appreciate it if this issue could be resolved as I used to receive them regularly.
Reported by GetHuman-natinark on शनिवार, ९ जून २०१८, रात १०:२० बजे
I am experiencing difficulty accessing my Yahoo accounts due to a stolen phone that received verification codes. I have attempted multiple times to reset passwords, update phone numbers, delete old accounts, and add my new phone number without success. I am looking to delete all my existing accounts to start fresh with my new phone number. Contacting customer support would have saved me a considerable amount of time and frustration. I have four accounts I need help with: rlxnighthawk, rlxworkout, rlx2331, and [redacted] I simply want a new account with my current phone number without the need for verification codes being sent to an old, inaccessible phone.
Reported by GetHuman767936 on रविवार, १० जून २०१८, रात १२:५५ बजे
I have been attempting to access my email for two consecutive days without success. Despite trying various http sites and installing the new Yahoo mail, I remain unable to login. As both a seller and buyer on Yahoo, and someone who uses email to keep in touch with family and friends, this situation is causing me considerable distress. It appears that this issue has affected others as well, and the lack of warning or a clear resolution is unprofessional. While I have resorted to using a different email account for now, after many years of relying on Yahoo mail, myself and other users are dissatisfied with the service. Although you claim to have sent a help email, I have not received it, further adding to my frustration. I hope this matter can be resolved promptly.
Reported by GetHuman652061 on रविवार, १० जून २०१८, रात १:११ बजे
Hi, I have been unable to access my [redacted] email for quite some time. If you can assist me, I would be very grateful for various reasons. Firstly, I have some old emails with sentimental value. Secondly, I am locked out of my Facebook account, and the reset codes are being sent to my jamiemorrell27@yahoo email address. I have numerous pictures on there spanning many years, and I am devastated. I am willing to provide proof of my identity, including my marriage certificate and ID. My old phone number with an Alabama area code was [redacted], but it is now [redacted]. I have a new Yahoo email, [redacted], and a Gmail, [redacted] Please help, as I cannot access my account due to changing my phone number without updating my Yahoo account.
Reported by GetHuman768551 on रविवार, १० जून २०१८, दोपहर १०:२३ बजे
I am having trouble accessing my Yahoo account [redacted], under the name Lakeisha J. The issue is that my phone, set up for key push verification, broke and now has a black screen. This hinders my ability to log in through any web browser as I cannot see the code. My current recovery phone number is inactive due to being overseas for military duties, and my recovery email has been disabled for too many attempts. I rely on this email for personal and important matters. Is there a way to disable key push without using the broken phone? I am unable to turn it on at all.
Reported by GetHuman-bcbalpla on रविवार, १० जून २०१८, शाम ५:३६ बजे
I have a Yahoo email, [redacted], which I created in second or third grade with random passwords. I can't access it now because I forgot the password, and the linked phone number is no longer in use. The recovery email, [redacted], is inaccessible as well. Can you please reset the passwords for these accounts? They're crucial for me as they are linked to my social media accounts with important pictures. I've been attempting to regain access for two days with no success.
Reported by GetHuman-jhomebus on सोमवार, ११ जून २०१८, सुबह ८:२६ बजे
I am having trouble with Yahoo verifying my account through my phone number. Despite waiting and requesting multiple times, I am not receiving the code on my cell phone. This is frustrating as I cannot access my personal photos or important messages. I believe this issue needs urgent attention from Yahoo support to address it promptly. I have a long-standing business where communication is key, and this obstacle is affecting my ability to connect with clients. I am disappointed with the lack of assistance from Yahoo and hope they can provide technical support to fix this problem soon. I take pride in offering my clients round-the-clock service and I expect the same level of commitment from the services I use. I trust that Yahoo will address this issue promptly to restore access to my account.
Reported by GetHuman770758 on सोमवार, ११ जून २०१८, सुबह ८:३३ बजे
My name is Mark Imohi, and I have been using my Yahoo account [redacted] for 18 years with the password ayomideandvictor. I had set up a Yahoo Account Key on my Alcatel Android phone to receive mail notifications without entering the password. However, I lost my phone, and now when I try to log in from my desktop, I am being prompted for the Yahoo Account Key. I have attempted to receive it through "e-mail or text" using my phone number +[redacted][redacted], but haven't received any text with the key. Accessing my account is crucial for my business communications worldwide. I'm eagerly waiting for a solution. Thank you.
Reported by GetHuman-markimoh on सोमवार, ११ जून २०१८, सुबह ९:०२ बजे
I recently received the following email from "[redacted]" instructing me to click on a link provided in the message. The email states that if I do not click the link, my account will be shut down due to exceeding its limit. I am inclined to believe this is a spam email. Could you please confirm whether I should follow the instructions in the email or simply ignore it? Your prompt response would be appreciated.
Thank you.
Reported by GetHuman-shribhai on सोमवार, ११ जून २०१८, दोपहर १०:४४ बजे
I am experiencing difficulty accessing my Yahoo account. My Yahoo email is [redacted] I am unable to log in on other computers because the system is asking for outdated contact information. Additionally, there seems to be a typo in my email address on file, listed as [redacted] instead of [redacted] This error is causing challenges with logging in from different devices. I can still access my account through the Yahoo app on my phone. Can Yahoo correct this mistake to allow me to login from any device seamlessly?
Reported by GetHuman-leteshea on सोमवार, ११ जून २०१८, दोपहर ११:४१ बजे
Hello, I am the executor of my late father's estate and urgently need to access his email account. We no longer have the service going to his cell phone and wish to avoid reinstating it. My father's computer was compromised, and the Apple store assisted me in resetting his Apple ID to regain access to his iCloud. However, the verification email was sent to his sbcglobal.net account. I have all necessary documentation such as letters of testamentary, death certificate, and my driver's license to provide if needed. The email in question is [redacted], and I am eager for assistance in resolving this matter promptly to finalize his estate matters. Thank you for your help and I look forward to your response.
Reported by GetHuman772721 on सोमवार, ११ जून २०१८, शाम ६:१४ बजे
I have a younger cousin who doesn't listen when I tell him to secure his Yahoo account better. Someone stole his Yahoo ID to access his League of Legends account. The thief changed the phone number linked to the Yahoo address and secured the account with their phone number ending in 08, and two email addresses - one from Gmail and one from Yahoo. My cousin keeps calling me for help every five minutes. I need advice on how to help him recover his email address so he can regain access to his League of Legends account.
Reported by GetHuman-mario_ed on सोमवार, ११ जून २०१८, रात ८:०४ बजे
I am having trouble accessing my Yahoo account, which is my recovery email for my Gmail account. My new phone number does not match the number linked to my Gmail account, so I can't get into my Yahoo account because it won't approve my forgotten password. My old phone number is also linked to my Yahoo account. I need urgent assistance to reset my account password so I can retrieve the recovery code. It's crucial. I created an AOL account seeking help and answers. Please assist me as soon as possible. Thank you.
Reported by GetHuman-jessray on मंगलवार, १२ जून २०१८, रात १:४४ बजे