Yahoo Customer Service Issues

Hello, I have been a Yahoo user for 12 years, and this is the first time I'm having trouble logging in. Suddenly, the system is asking for my details and claiming it doesn't recognize my account. I find this unbelievable since I haven't changed my password in years. It seems like there might be a mistake on your end. I have now switched to using Google as my browser. If this issue isn't resolved by the end of the week, I will move my email as well. I have lost a lot of time dealing with this problem. Please resolve this as soon as possible. Regards, David.

Hello, I am reaching out from the Belle Plaine Public School District in Belle Plaine, Minnesota. I spoke with Alexia at 9 am CDT today; unfortunately, she was unable to grasp the issue at hand. We have noticed that around 20 families using yahoo.com email accounts did not receive an essential email from the district last Thursday, despite receiving voice messages. The email was sent via our student software system, "Infinite Campus." Oddly enough, all other email providers, like gmail, ymail, icloud, and hotmail, received the email without any problems. This seems to be a specific issue with yahoo.com accounts, affecting not just our district but others as well. It appears that Yahoo may have made changes to their security settings in December [redacted], causing this blockage of mass emails from school districts. We urgently need to resolve this issue to ensure our families receive vital information promptly. Thank you for your assistance.

I serve as Power of Attorney for my elderly uncle, aged 93, who is currently isolated in an assisted living facility. Communicating with him is challenging as he struggles to hear the phone and sometimes forgets its operation. Recently, I've noticed what seem to be unauthorized charges on his checking account by a particular company. Despite their claims of emailing documentation, I am unable to access his email due to Yahoo not recognizing my PC's IP address. Their verification process via text to his phone is also ineffective. I am seeking guidance on how to connect with a representative who can handle matters with my Power of Attorney status, allowing me to address these concerning transactions on his behalf and prevent further financial harm.

I am having trouble logging into my Yahoo account. The system is asking me to verify using the mobile app, but I'm currently logged out of the app. When I try to use another linked email for verification, I don't receive any emails there. Additionally, I can't remember the security questions associated with my very old email. Email: [redacted]

I recently experienced a break-in at my apartment, and unfortunately, my phone was stolen. Due to this, I am unable to access my Facebook account as I forgot the password, and the only email associated with it is my old one, [redacted] Regrettably, I also can't recover my Facebook account via my phone, as it was taken during the robbery. The only solution left is to regain access to my Yahoo account. I have been trying to recover my account for three months now with no success. I have essential information on my Facebook account, and I am desperate for assistance. I am willing to provide any necessary documents to resolve this matter.

I suggest Yahoo consider allowing comments on the articles it publishes. When I read an article, I often have the urge to share my thoughts. My observations suggest I am not alone in this desire. I have been a loyal Yahoo user for years, with My Yahoo set as my homepage. However, I am considering removing all Yahoo services due to what seems like censorship of opinions. While this is Yahoo's prerogative as a company, as a consumer, I choose to seek information elsewhere. This decision means I will also not be exposed to any advertisements on Yahoo. If more people follow suit, your advertisers might not be pleased. It may be worth considering the impact. If no changes are made, I will not hesitate to remove Yahoo from my daily browsing. Perhaps your advertisers would like to hear feedback from me and others.

I received an email stating that my account with ATT/Yahoo will be closed, but I did not request this. I'm unsure if it is legitimate and whether my email has been compromised. I'm seeking advice on how to proceed. Original message from: AT&T-Yahoo Mail <[redacted]> Date: 8/11/20 9:42 AM (GMT-05:00) Subject: MAILBOX CLOSURE APPROVED ☑️ Dear User, Our security team received your request to delete your account, we will process your request within 24 hours. All features associated with your Yahoo account will be lost. If you didn't make this request, kindly cancel the request to continue using our service. Protecting your information is important to us. [redacted] AT&T Intellectual Property. All Rights Reserved. Terms of Service | Privacy Policy | Help AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Hi Support, I recently signed up for Yahoo Pro services and received an email asking me to reset my email account. I'm not sure if this is a legitimate email from Yahoo or if it's a phishing attempt. Could you please confirm its authenticity? Thank you, Chris L.

I keep receiving spam emails from an address claiming to be from Francisca Paul at [redacted] I would like to request that this contact be removed from Yahoo's mailing list. One of the emails I received is as follows: "I am Mrs. Francisca Paul. I am an aging widow suffering from a long-term illness (breast cancer) and I am currently admitted to a private hospital here in Abidjan, Cote d'Ivory. I have inherited some money from my late husband Mr. Paul Timothy. The total sum is US$6.5 million, which he deposited in a bank here. I am seeking an honest and compassionate person who can use these funds for charitable purposes. 20% of the total sum will be your compensation for this good deed. Your religion does not matter to me, what is important is using the money in a way that pleases God. Your prompt response would be greatly appreciated. Best Regards, Mrs. Francisca Paul"

Subject: Urgent mail from Yahoo - Please advise Hello, I recently received an email with an attached file named yahoo.html. I opened it on my desktop by mistake. Could you please advise on what I should do next? Thank you. Best regards, Sunil Srivastava

Hi, my name is ROGER J MCLOUGHLIN. I recently received an email from Yahoo? Yahoo For You. Hi, my name is Roger J McLoughlin, email [redacted] I recently received an email from Yahoo - Yahoo For You <[redacted]>. Regarding the email about my [redacted] account usage, it mentioned that my email address was selected as a winner in a prize draw. The email instructed me to click a link they provided, which led me to choose a prize, a MacBook laptop. To claim it, I had to pay a £1.00 fee using a credit card. I'm unsure if this is legitimate or a scam, as it came from Yahoo. Initially, I believed it to be real, but now I have doubts. Hence, I am reaching out for clarification. Thank you. R J McLoughlin Can you confirm the authenticity of the email address you provided, Yahoo For You <[redacted]>, regarding the [redacted] account usage? The email claimed I won a prize, a MacBook laptop, by just paying £1.00, promising delivery within a day. I hesitated but proceeded to pay the £1.00 using my credit card. I felt foolish afterward but trusted the source since it was from Yahoo. I appreciate your response. Thank you. RM

Bonjour, Je vous adresse ce message pour demander de l'aide dans la récupération de mon adresse e-mail [redacted], que j'ai malheureusement perdue. J'ai également oublié le mot de passe de mon adresse de récupération [redacted], créée en [redacted], et j'ai changé de numéro de téléphone depuis. Autrefois, j'utilisais le numéro 06.79.46.57.08, mais depuis septembre [redacted], mon nouveau numéro est le 06.66.66.20.02, que je n'ai pas mis à jour sur mon compte [redacted] Il y a une semaine, mon téléphone s'est cassé et je n'ai pas pu le réparer, alors j'ai acheté un nouveau téléphone il y a cinq jours. Depuis, j'essaie en vain de me connecter à mon adresse [redacted] J'ai créé une nouvelle adresse e-mail, [redacted], pour récupérer mon mot de passe. Vous pouvez me contacter à cette adresse pour toute information, ou sur mon téléphone au [redacted]. Je vous prie, Madame, Monsieur, de m'aider à retrouver mon adresse e-mail [redacted], que j'utilise depuis [redacted] ou [redacted] et qui est très importante pour moi. En attendant votre réponse, recevez mes salutations distinguées.

Hello, I have been a user of your platform for almost 19 years with the account [redacted] Unfortunately, I have not been able to access it for the past three to four years due to forgotten account information. Recently, I managed to recover my account but discovered that all my emails have been deleted. I am seeking assistance in recovering the emails from the following address: 1. [redacted] 2. [redacted] 3. [redacted] 4. [redacted] 5. [redacted] I am willing to pay for the necessary services to retrieve all communication and saved photos associated with these email accounts. Your help in this matter will be greatly appreciated. Thank you, Mahesh Patnaik Alternate email: [redacted]

Dear Yahoo Mail User, Thank you for being a dedicated Yahoo Mail user. We strive to ensure you have the best experience possible. We have noticed that you are using non-Yahoo applications with less secure sign-in methods. Starting October 20, [redacted], Yahoo will no longer support the current sign-in functionality in these applications to protect your data. To continue using Yahoo Mail without interruptions, please consider the following options: 1. Use the free Yahoo Mail app for iOS and Android or access mail.yahoo.com on the web. 2. Keep your current non-Yahoo app by updating it to sync with our secure sign-in method. Follow specific steps for your application. 3. Generate a one-time unique password for non-Yahoo email applications to securely sync your Yahoo email. For more information and detailed instructions, please visit our help page. Thank you for your attention to this matter. Sincerely, The Yahoo Team

I recently received a concerning email from Yahoo Mail about a potential violation of their Terms of Service. The email didn't specify the nature of the violation, leaving me unsure about how to rectify the situation or prevent it from occurring again. Understanding the issue is crucial to ensure compliance. Losing access to my Yahoo account would be disruptive and costly. I urge Yahoo to provide detailed information on the violation to prevent any future problems. I believe clear communication is key in resolving this matter effectively.

Hello, To proceed with making a payment to Yahoo, could you please provide the name of the company that should be listed as the credit card beneficiary? Your prompt response is appreciated to resolve the issue by using a virtual credit card for payment. I am seeking assistance in recovering deleted emails from the following email addresses and photo sections: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] Thank you, Mahesh

Hello, I have two Yahoo accounts under [redacted] and [redacted] When logging in, I am prompted for a confirmation code after entering my password due to being abroad. Regrettably, I provided each account's alternative email address as the other, both of which I no longer have access to. How can I regain access to my accounts? Best regards, B. Rolka

Since Monday 24/08/[redacted], my email that I have used all my life, [redacted], shows as NOT EXISTING. I cannot recover it, and my clients are getting errors when they send me emails. Dear Yahoo, my name is JAVIER MAURICIO MANCILLA, and I live in Barranquilla, Colombia. My contact cell phone is [redacted]. My email is crucial for my personal services and communicating with my clients. I have over 18 clients, and I work as a PUBLIC ACCOUNTANT, serving as an ACCOUNTANT and TAX AUDITOR. My email messages do not contain religious, political, pornographic, or any illegal activities according to Colombian law. If someone marked me as SPAM or offensive, I should have been informed to clarify. I urgently need to regain access to my email [redacted] I can prove my email's existence with messages from my clients and confirm that I am JAVIER MAURICIO MANCILLA. (Alternative emails: [redacted], [redacted])

Hello, I am reaching out on behalf of my mother who has recently changed her phone number after moving to Italy to live with me. She is unable to access her mailbox because she has been asked to provide a phone number which she no longer has access to. Consequently, she is unable to access her email, which she also uses for Facebook, and is unsure how to resolve this issue. Access to her accounts was previously made from both her and my phone up until about a month ago, after which they have not been used until today. I am providing her email, password, and new phone number: Email: [redacted] Password: blanche 21 Phone: +[redacted]10 I will use my email for further contact. Thank you for your assistance. Best regards

I have a Rogers/Yahoo email account in Canada, and my iMac desktop was hacked. A Rogers advisor removed a fake email address from my account, inadvertently deleting all my inbox messages except for that day. Strangely, my inbox remains unaffected on my iPad connected to Apple Mail. I reached out to the Yahoo restore team, who promised message retrieval within 8 hours, but it hasn't happened yet. I am seeking advice on how to recover the majority of my inbox. When searching by senders' names, the messages do appear, so they should still be accessible somewhere. Thank you, RH.