Xbox Customer Service Issues

I am experiencing trouble with my Xbox One X when trying to download F1 [redacted]. Upon inserting the game, I receive an error message stating that it may be damaged or scratched despite purchasing it new. Interestingly, the game works fine on my friend's Xbox. Additionally, when attempting to update my Xbox wirelessly, the connection drops out. Switching to a wired connection results in the Xbox not detecting the internet and showing no available updates, even though there is a 4-gig update. I am seeking assistance to resolve the issue preventing F1 [redacted] from downloading.

I am in a difficult situation as my child used up all my money on FIFA points, leaving me unable to pay my rent. I canceled my card thinking it was compromised, only to discover it was my kid making unauthorized purchases. I have requested a refund, but the Xbox profile has my old email, and I'm unsure if they contacted me about the refund. I'm also waiting for a new card due to the cancellation. I desperately need this refund to cover my rent as times are tough. I feel overwhelmed and need assistance as soon as possible. Thank you for your help.

I received a message last night asking me to change my password. After doing so, I tried to login for several hours without success. Following the advice on the website, I decided to delete my account and create a new one. Although it remembers me, my tag with around [redacted] achievement points is missing. I am unable to link my Xbox ESO account to my name, despite being able to log in to the ESO website. This issue has resulted in the loss of 2 years of gaming progress. I would appreciate it if my Xbox account could be restored, and if my connection to ESO could be reestablished.

I have been attempting to purchase an X Box Series X for nearly a year now, specifically the Halo edition, but without success. It's disheartening to see scalpers taking advantage of the situation. The lack of action to protect regular consumers is frustrating. I don’t have the luxury of spending all day setting up purchase bots. Some innovative approaches, like hosting a Vaccination event to verify buyers with vaccine cards, could deter scalpers. It would be beneficial to have measures in place to assist those who can't constantly monitor online sales. Marketing strategies need improvement to combat scalpers effectively. Prioritizing genuine buyers over internet bandits is crucial. It's disappointing to see the X Box Series X Halo edition being resold at exorbitant prices by scalpers, especially during these challenging times. Let's find solutions beyond the current scalping issues.

I am experiencing harassment on Xbox from a user named Bipolar2poor. They threatened to swat me, involve police, fire, and paramedics, leak my personal information, get my parents fired, and steal money from them. I am very scared and feel the need to report this. Simply banning the user may not be an effective solution. I even mentioned I would document the conversation as evidence, and they mentioned paying the police. This situation is extremely distressing, especially considering the claim that they have harmed a child. Kindly, your intervention is requested, Xbox team.

I encountered an issue with the Xbox app on my PC when trying to download games to a drive other than C:. Despite adjusting folder access for the WindowsApps folder on my F: drive after researching online, the problem persisted. The error code 0x[redacted]5 kept appearing, indicating sign-in troubles. Although I logged in and out multiple times, as well as restarted both my PC and the Xbox app, the issue remained unresolved. I also attempted to install games through the Microsoft Store app only to encounter the same error code.

Every January, I purchase a full year of Xbox Gold. Earlier this year, I also opted for the Xbox Ultimate Pass but later decided to cancel it. However, when I canceled the Ultimate Pass, my Xbox Gold subscription was also terminated. I intended to only cancel the Ultimate Pass. Additionally, although I paid for 12 months, I only received 7 to 8 months of service and was charged about £60+. Now, I do not have access to any services. I am puzzled as to why my Xbox Live was canceled when I only wanted to cancel the pass. I seek assistance in resolving this issue so that I do not have to pay for another full year and can utilize the remaining 5 months of what I have already paid for.

As a loyal Xbox customer since [redacted], I recently encountered an issue where my account was suspended due to a picture of Donald Trump being uploaded to my profile. I am seeking assistance in restoring my ability to customize my gamer picture. The process to contact customer service has been challenging, making it hard to resolve the matter effectively. I appreciate prompt action to regain full access to my account, considering my long-standing history as a user of over 15 years without prior incidents. Addressing this promptly will help me continue using Xbox services and prevent me from exploring other platforms such as PlayStation. I believe that moderation should involve disapproving inappropriate images and providing warnings, rather than immediate suspension. I look forward to having this matter resolved professionally and with a fair outcome.

I recently logged into my old Xbox [redacted] to play some older games and renewed my Xbox Live account. Now, I'm trying to cancel the service, but I can't access it through my Xbox console. When I attempt to log in online, I'm unable to do so because the account is linked to an old email address I no longer use. I've tried to reset the password and recover the account, but the system doesn't recognize my identity. Despite my efforts to provide accurate information, I continue to be charged monthly. The validation methods for my old account are no longer working. I urgently require assistance with this matter. Old email: [redacted] Gamer tag: tripleBjammin Console ID: [redacted]13 Thank you.

My eight-year-old son plays Fortnite on his Xbox. A few months ago, my son-in-law added his credit card to the Xbox to purchase V-Bucks for my son. Recently, my son somehow accessed the credit card information on the Xbox and made unauthorized purchases totaling over $[redacted] on the card. I need this situation to be addressed promptly, and the money refunded to the card. My son is not old enough to make these purchases, and I am concerned about Xbox storing credit card details without the ability to remove them. These unauthorized transactions need to be reversed, and I require confirmation so I can update my son-in-law. The email linked to the Xbox account is [redacted] The series of consecutive $99 payments from the card should have raised alarms with Microsoft. I have contacted Microsoft, but I need assistance removing the credit card and ensuring the refund is processed promptly.

Hello, On September 14, [redacted], my son accidentally purchased two copies of FIFA 22 on Xbox. We've been trying to get in touch with someone to help with this issue, but haven't had any luck so far. We only recently found out about this mistake. He's been playing the £89.99 version but would like a refund for the £80.99 one, which he hasn't used. We don't need two copies of FIFA; this was just a human error. He used birthday money for the purchase, and he would like to buy Call of Duty: Vanguard with the refund instead. I hope you can assist us. Thank you. Best, Mrs. J Garlinge

I have a premium Xbox account. I loaded $10 twice into my kid's account using parental controls, but my bank was charged thrice, leaving my account negative. I find the limited amount options of 10, 15, 25, 50, and [redacted] dollars inconvenient, as I needed to add exactly $20. Somehow, despite only $20 being spent, I was charged $34.20. My child's account has no funds. I request a refund for the overcharge and reimbursement for my overdraft fee, as the discrepancy lies with your system. This experience may push me to switch to PlayStation, despite my preference for Xbox. This situation will impact my future purchases with Microsoft.

Hello, I recently discovered that my Xbox account has been permanently banned, and I believe this may be an error. I have notified my managers about the situation, as I haven't used my Xbox in two weeks. It's possible that my cousin, who lives with me due to family circumstances, was using the console and violated the terms of service by using inappropriate language. I would appreciate it if you could investigate this issue promptly and lift the ban. I have invested a significant amount of money in games like Fortnite, Warzone, Brawlhalla, and Xbox Gold, so I feel this situation is unjust. My managers will be reaching out to you shortly. Thank you for your attention to this matter.

I own an Xbox One S purchased when they initially released, a white console. After about 5 months of use, it stopped booting up and displayed the error [redacted] screen. Despite attempting to follow online instructions to resolve the E102 error periodically over the years, it remains unresolved. I would like to send it in for repair. This issue was known when the console launched, a detail I only discovered through online research 2 years ago. I believe it should be an easy fix on your end. I am unsure how to send it in and the repair cost and duration. When trying to add the console back to my account, it doesn't appear, although the system confirms it was added. Therefore, I can't initiate the repair from my registered devices. Kindly reach out to me. The console's serial number is [redacted]16, model [redacted], manufactured in China. I prefer contact via the provided email, though it's not linked to the Xbox Live account.

I pre-ordered the new Battlefield [redacted] Gold edition game, and the payment was deducted from my bank account. Unfortunately, the game is missing from my order history on my Xbox account and my console's games library. Even after contacting an Xbox agent, they couldn't find the purchase, but the money went through with a Microsoft reference. I promptly reached out to my bank, confirming the funds were pending on Microsoft's end. It has been 12 hours since the transaction, and the game still hasn't shown up in my account. I'm concerned about the significant amount taken and the lack of game delivery. I have evidence of payment to Microsoft, and I hope this issue can be resolved swiftly to avoid any misunderstandings.

Hello, I encountered an issue with my Xbox last Sunday when it prompted me to sign in due to sensitive information on the account, which resulted in me being logged out. Despite multiple attempts at submitting account recovery forms, Xbox has not approved them, stating insufficient or incorrect information. I am struggling to find a way to contact a customer service agent for assistance in resolving this matter. Could you please assist me in recovering my account? Thank you, Barry

I bought Battlefield [redacted] Ultimate Edition and have played for 8 hours. Despite being unable to get a refund from Xbox, I feel it's unfair that I can't return the game after this playtime given that EA Play and Gamepass users get 10 hours. I've encountered frequent microstutters and severe lag during matches, which are hard to come by as I spend too much time searching. Often, I'm left waiting for players on the squad screen for over 20 minutes. Additionally, I face issues with map loading where I'm sent back to the menu due to "unable to load persistence data." I invested in the ultimate edition for early access but find it difficult to enjoy the game due to these persistent issues.

I am having trouble accessing my Microsoft Xbox Game Pass accounts on my PC due to lost login credentials. I have attempted to seek support without success. Both accounts are charging our bank accounts monthly, and I need them closed promptly. I have tried contacting Microsoft support and multiple phone numbers without luck. I am considering cancelling the bank transactions. I am eager to connect with a team member for assistance.

I recently tried to download the game "7 Days to Die," which I own, but encountered issues as my Xbox claimed I didn't own it despite allowing the download. Following advice to perform a hard reset, I went through the process and successfully reconnected to the internet. However, I am now stuck on a screen prompting an update that it can't download. Despite troubleshooting steps and contacting support, the issue persists with an error code pointing towards Xbox servers. The unresolved problem has left my console unusable for almost a day, frustrating as a paying customer of various Xbox services and products. I'm seeking acknowledgment and a solution from a human representative due to the ongoing inconvenience.

I am an Xbox360 owner with an Xbox Live Gold membership. I received the first free game, Rocket Knight, available from 11/01/[redacted] to 11/15/[redacted]. However, I am unable to download the 2nd game, Lego Batman 2, offered from 11/15/[redacted] to 11/30/[redacted]. The free link is not showing on my console, and it is prompting me to pay the regular price despite paying my membership fee on 11/21/[redacted]. I have contacted Microsoft support, but the assistance I received was ineffective. My reference number is SRX[redacted]ID. I have not had any resolution to the problem. I urge you to address and resolve this issue promptly so I can access the game I am owed. If this matter is not rectified before December 1st, I will have to cancel my membership. Thank you.