X Customer Service Issues

Archive 94

The following are issues that customers reported to GetHuman about X customer service, archive #94. It includes a selection of 20 issue(s) reported August 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account, @ajanpatel, has been disabled due to an age restriction issue, despite me being 18 years old. I have tried to upload my passport to confirm my age; however, I encountered multiple errors. I am willing to provide my passport as needed. I am a documentary filmmaker with important content on my account, including a significant documentary on the March for Our Lives event and a recently released short film on school shootings. I am anxious about the potential deletion of my account and would appreciate assistance from the appropriate personnel to resolve this matter promptly. Thank you, Ajan.
Reported by GetHuman3396769 on venerdì 9 agosto 2019 13:50
I have been locked out of my account on Twitter for supposedly engaging in targeted harassment after calling someone stupid. However, the individuals I referred to as stupid have been harassing my mother for months, even going as far as doxxing her by posting personal information about her, myself, and my stepfather. It feels unjust that my account is locked while theirs remains active despite their actions. I am requesting Twitter to unlock my account and take appropriate action against the other party for their harassment.
Reported by GetHuman-nikkiswa on venerdì 9 agosto 2019 14:17
I recently encountered an issue with my Twitter account connected to Battle Warship Naval Empire. The username is ikeeeelu2, and the password is Antonio1982. I share this account with another player. When my co-player tried to access the account on Monday, they were informed it was blocked due to suspicious activity. I attempted to unlink and update the account last night, but I am currently unable to regain access. I am concerned about the block as there are significant funds amounting to several thousand dollars linked to this account.
Reported by GetHuman-rjwmech on venerdì 9 agosto 2019 14:31
I relocated to the United States a year ago and forgot to update my phone number on my Twitter account. Unfortunately, I am now locked out of my account as I can't verify it with the code sent to my old, expired Egyptian phone number. I need access to my Twitter account promptly as I haven't violated any rules to warrant a suspension. The platform doesn't provide me with an option to update my new contact number.
Reported by GetHuman-maieida on venerdì 9 agosto 2019 14:53
My Twitter account got locked when I updated my birth date to January 26, [redacted], stating that I am 14 years old. The Terms of Service require users to be 13 years old or above, and I fall into this category. I am unsure how to unlock my account. I attempted to resolve this by deleting my account and creating a new one, but it was not successful. Additionally, I tried contacting Twitter via phone, but was unable to reach customer service as per the automated message. I am unsure about the next steps and find this situation frustrating. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman3397361 on venerdì 9 agosto 2019 15:21
My initial account, @luvhobiz, suddenly got locked, with no explanation given. I was prompted to unlock it by receiving a call for a code, but despite waiting for hours, I never got the call. Frustratingly, the same thing happened with my new account, @sydnee_mosby. It was locked without reason, and once more, I didn't receive the necessary call for the code.
Reported by GetHuman-sydneem on venerdì 9 agosto 2019 16:00
Hi Twitter Support, I am unable to access my account for quite some time now. I am being prompted to verify my email, but despite checking multiple email accounts, including spam folders, I never receive the verification email. I am unsure why this is happening and would appreciate any assistance you can provide. Thank you, Charlie.
Reported by GetHuman3397802 on venerdì 9 agosto 2019 16:28
Hello, I've been unable to access my Twitter account, @adryoliva_, for over 10 days. I've submitted an appeal 11 days ago, but have yet to receive a response. Twitter requested for me to verify my identity, and I encountered issues verifying my phone number ([redacted]). When I entered my number and requested a call for verification, I received an error message stating, "Sorry, the request failed. Please try again later." Since then, I have been unable to proceed with the verification process. I apologize if there was any confusion during the verification process, and I hope to regain access to my account soon.
Reported by GetHuman-adryolib on venerdì 9 agosto 2019 19:29
I recently blocked someone living with me to avoid seeing their posts. They attempted to message me and were informed of being blocked, leading to angry texts and aggression. This has worsened my living situation. I suggest displaying an "unavailable" message instead of showing that someone is blocked. This change could help in situations of abuse by allowing users to claim deactivation of their accounts.
Reported by GetHuman-xforeve on venerdì 9 agosto 2019 22:27
When attempting to log into Twitter, I encountered an issue where the system prompted me to verify my phone number, despite my belief that I had already completed this step. The verification process involved receiving a phone call for the code, which I found inconvenient as I would have preferred a text message option, which was not available. I am uncertain how individuals who are deaf or hard-of-hearing would navigate this situation. During multiple attempts to receive the verification code via call, the automated voice abruptly cut off before providing the necessary code. Unfortunately, this has led to being unable to verify my number through any other means. I kindly request a prompt resolution to this matter to regain access to my account.
Reported by GetHuman-zachsli on venerdì 9 agosto 2019 22:41
I need help with a fraudulent Twitter account under the name Jody Steele connected to the email clmnr.96 and linked to the username bby.boy97. The account has a profile picture of a man and a woman. The email address used belongs to my father, and the Facebook account linked with the picture is mine, featuring a photo of me and my wife. I believe this account should be taken down as it does not belong to either my father or me.
Reported by GetHuman3399833 on venerdì 9 agosto 2019 22:41
Hello Twitter Team, I'm reaching out to share my feedback since the recent changes to Twitter about a week or two ago. Unfortunately, the functionality has been impacted negatively. I'm experiencing issues such as pictures not opening properly, messages jumping back to the top, and screen refreshing when trying to write messages. The previous version worked seamlessly, and I prefer using Twitter on my computer rather than just on my phone. I kindly request to revert to the previous layout for improved usability. Thank you. Best regards, Nikki
Reported by GetHuman-nikkijoa on sabato 10 agosto 2019 07:58
I accidentally removed photos from Twitter, but they still show up on Google Images when searching my name. I attempted to use Google's removal tool but was unsuccessful as the images are encoded in the website code. They mentioned the images need to be deleted by the webmaster to disappear from Google search results. The photos in question are three toe photos on a blue chair under the name Alfonso Iannicelli. Appreciate your help in deleting them.
Reported by GetHuman-tvalgame on sabato 10 agosto 2019 14:55
Hello, I am unable to receive calls for verification on my phone number as it is a data SIM card for internet use only. I can only receive SMS messages. I have previously registered my calls SIM card number, +[redacted]0, where I can receive calls. My email is [redacted] I can provide any details about my account, followers, or direct messages. All the photos on my account are mine and can be matched with my passport or any other documentation you may require. I have a Facebook and Instagram account with matching information, and my account was once linked to Twitter. I have been logging in from my Note8 device since February [redacted], as well as from my Sony and HP laptops, and occasionally from my work computer using Google Chrome or Firefox, with the last login being last Thursday. I am willing to provide further information such as my civil ID or passport if needed. Please do not disable my account, as it is very important to me. Thank you, Wasif Mahmoud
Reported by GetHuman-alwasif on domenica 11 agosto 2019 12:21
My Twitter account has been suspended for over 2 weeks now, and I feel it's unfair. I'm outlining my appeal in this prepared email. Subject: Twitter Account Suspension Appeal Dear Twitter Support, I've been a member for four years and miss being part of the community since my suspension. I disagree with the reasons for my suspension related to my header allegedly showing 'adult content.' I depict a power play scenario, not sexual content. I understand how it could be misinterpreted and would change it if unsuspended. I strive to contribute positively to the community, advocating love and empowerment. I hadn't realized the rules had changed, and I'm willing to comply. I feel like my suspension might be related to right-wing censorship, which is concerning. I respectfully request the suspension to be lifted so I can share my voice on Twitter again. Thank you for your consideration. Sincerely, Lisa H. I'm unsure how to contact Twitter to plead my case and have my account reinstated. Thank you.
Reported by GetHuman3406904 on domenica 11 agosto 2019 16:49
I replied to a tweet from Donald Trump Jr. in response to his comments regarding Elizabeth Warren's heritage. My intention was to use "siut" and not "slut" as it appears, maintaining a distinction. I received a 12-hour suspension from Twitter citing hateful conduct policy violations, which I believe I did not breach upon review. I find it frustrating how Twitter penalizes regular users swiftly, yet ignores more severe behaviors from political figures like Trump. Despite appealing twice, I have not received any acknowledgment. It's maddening how selective enforcement seems to be.
Reported by GetHuman-t_h_e_g_ on domenica 11 agosto 2019 23:11
I received an automated email from Twitter stating that my account, @emirreidar_, was closed due to managing multiple abusive accounts, which is completely false as I only used my main account for my activities. The suspension occurred after a personal altercation with another user, @lkthgguk, who has not faced any repercussions despite their abusive behavior towards me. I have evidence of the inappropriate tweets directed at me, and it is unjust that my account was suspended while theirs remains active. I urge Twitter to either reinstate my account or take action against @lkthgguk for their abusive tweets. I am willing to accept a one-week restriction as a warning but believe the suspension was unwarranted given the circumstances. Please review the situation and provide a fair resolution. Thank you for your attention.
Reported by GetHuman-eulug on lunedì 12 agosto 2019 01:34
Hello Twitter community, I am still waiting for a response regarding my locked account. In my recent emails, I detailed that I had tweeted about a property tax increase in my local area, seeking help from elected officials. I attached images of the tax proposal. Following this, I was flagged for suspicious activity, asked to verify my account, and encountered issues with the verification process. Despite passing the Google photographic test, I couldn't receive the verification code on my phone. The same error message persists every time I try to log in. The message states: "Due to a technical issue, we couldn't complete this request. Please try again." I request assistance in unblocking my account as I have not violated any rules, engaged in harassment, or used inappropriate language. I aim to maintain professionalism on Twitter. Thank you for looking into this issue and addressing the recurring error message.
Reported by GetHuman3413048 on lunedì 12 agosto 2019 19:44
Hello, I wanted to explain my situation regarding my account suspension. I changed my username to "mwBetaCodes" for giveaways, not for impersonation. Several others were doing the same, including verified YouTubers and streamers. I believe someone falsely accused me of impersonation to gain credit. I simply want my account and followers restored. I feel a warning would have been more appropriate in this case. I have been trying to contact Twitter, but have only received automated responses. Thank you for looking into this matter for me.
Reported by GetHuman-dtarbard on martedì 13 agosto 2019 23:03
Hello, I am facing difficulties with my account being locked due to providing the incorrect birth date. As a minor, I require parental consent for various actions. I proposed submitting a passport picture, but my parents are cautious about potential identity theft in case of a hack on Twitter. Losing access to my account risks severing my ties with friends on the platform, my main source of support beyond my family. Twitter is crucial to me, and retaining my account, @chocoreitohoshi, is essential. Unfortunately, I am unable to disclose personal details due to this situation. I sincerely request assistance in reclaiming access without compromising my privacy.
Reported by GetHuman-sijiez on mercoledì 14 agosto 2019 00:38

Help me with my X issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!