X Customer Service Issues

I encountered an issue when I saw a post on Instagram about changing my birth year on Twitter to [redacted] to get a new rainbow theme. Excited, I proceeded to make the change. Despite a warning about possible consequences, I saved the modification without fully considering the implications. Consequently, my account was blocked for not meeting the age requirements. I acknowledge my error in judgment, as I am actually 15 years old, born on 7th October [redacted]. I kindly request the reinstatement of my account at your earliest convenience. I have submitted a form along with a picture of my ID, but have not received a confirmation email. As a result, I am reaching out through other means for assistance. Thank you for your attention to this matter, and I assure you that I will exercise greater caution in the future.

I seem to have been locked out of my account. I've attempted to reset my password, but it requires verifying my phone number. Unfortunately, each time I receive the call for the verification code, it cuts off and I only hear the first number. This has happened at least 10 times over the past few days without success. When I tried calling for support, I was informed that phone support is not provided, which is frustrating. I joined Twitter to follow my favorite shows, but the constant issues are making me reconsider keeping my account. If this matter isn't resolved by the end of the day on 4/3/19, please delete my account. Twitter may soon be a name whispered in frustration rather than association due to this ongoing problem.

I need help with my Twitter account. I created it when I was 12 with my parent's permission, and now that I'm 19, I'm locked out due to the age requirements. It's been 5 months, and despite my efforts, I can't regain access. Many others seem to face the same problem, and I believe Twitter should address this more effectively to be fair to users.

I have been using Twitter for almost two years. Sadly, my partner and I have been victims of harassment for over a year by a person who spread false accusations about us through tweets and direct messages. Despite numerous reports, this individual was not suspended or permanently removed, forcing us to involve local law enforcement. Recently, my father passed away unexpectedly, and the same person and her friends resumed their harassment. They are falsely labeling me as an abuser, even though she has a history of arrests and charges according to police records. When I tried to defend myself against these baseless accusations, my original account (@Reverend_Custer) was suspended, along with several backup accounts I created to contact Twitter for clarification. This group's targeted harassment resulted in all my subsequent accounts being removed within a day. I am appalled by the situation and feel helpless without my account and support system on Twitter. I am seeking assistance to restore my account and protect myself from the ongoing harassment.

Hello Team, I am Sunil from Novartis support team, and many of our users are experiencing difficulty accessing Twitter. Given Novartis's stature as a Fortune [redacted] company and the 3rd largest pharmaceutical company, this situation is significantly consequential. Please review the following details of the issue and respond promptly: The external IP address in question is [redacted].[redacted].[redacted].50. Users are connecting to the internet via the URL abs.twimg.com, which then redirects to Twitter. Kindly investigate and reply. We have a few questions: Is this a known issue? If so, can it be resolved promptly? If it is not known, what steps should we take to address this? Your prompt assistance is greatly appreciated. Thank you.

A week ago, my Twitter account was suspended due to "suspicious activity" related to my business partner in Arizona accessing it with my permission. I followed their instructions to reset my password immediately, as I've done before successfully. However, this time they required a verification code sent via SMS to my cell phone, which I requested multiple times but never received. Despite emailing the support department twice about the issue, I only received an auto-reply acknowledging a delay in response. It's been a frustrating experience trying to regain access to my account and I'm eager to get back online.

Yesterday, on April 2 at around 11pm, I came across a tweet on my feed from @Zoe_Dufner suggesting that changing my age to [redacted] would alter my timeline. Falling for the trick, I attempted it, only to end up locked out of my account. Although the tweet has since been deleted, my attempts to contact Twitter have been frustrating for the past 12 hours. I had to resort to extreme measures, like uploading my birth certificate, but have yet to see any results. As my account is locked, I am unable to direct message their support. The lack of a specific subcategory for assistance in this matter, other than the indication that I am under 13 (which I am not, as proven by my birth certificate), has made resolving this issue a challenge.

I am confused as to why my personal Twitter account was banned for alleged abusive behavior. I believe there has been a mistake, and I would appreciate more information regarding the reason behind this ban. I have recently rebranded my account to align with my music artist persona, and upon logging in recently, I discovered that my account was suspended. Despite appealing, I was informed that my account would not be reinstated due to participation in abusive behavior. I have rarely used Twitter over the years and mainly used it to follow people and share my interests without violating any rules. I am unsure why I was suspended, especially after not using the platform extensively for a long time. Could this suspension be related to my previous account being suspended for spam many years ago? It seems unfair to be banned at this time for a different reason unless my account was compromised, which I do not believe it was since I still have access. I am very upset about this ban as this account holds sentimental value to me, and I would appreciate more clarity on the situation.

My account has been locked, although I believe I haven't done anything wrong. A friend who is a police officer checked my account and confirmed this. My intentions are never to harm or offend anyone. Making jokes and comedic remarks about willing public figures has been a common practice for ages. Let's refrain from unfairly targeting or censoring men just because some may not appreciate our humor. Women have also made derogatory comments about men without facing consequences. For instance, a well-known adult film actress who criticized former President Trump's anatomy on Twitter faced no repercussions. Why am I being penalized for posting memes when others are not? I didn't create the memes; I merely found them humorous.

My account has been locked for two days because I accidentally changed my birthdate. I am 16 and can use it but I was locked out after it was changed and have been since. I have tried multiple times to email Twitter. The electronic responses didn’t help much. I sent multiple photos of my state ID and it’s still locked. I have important social friends on Twitter and my platform to start getting noticed from colleges and brands to help my career when I graduate high school are on Twitter. It’s my social life. Please unlock it fully intact. I’ve done everything and logged out and back in after submitting my ID but still says I’m locked out for age restriction but I’m 16 not 13. I don’t remember how old I was when I made it but I’m old enough to have it now and when I made it if I was underage I did have my parents' consent. They’ve always known about my social media. Please help. It’s been two days and I’ve been emailing constantly. Nothing is working. Please help me.

Dear Twitter Support, I am reaching out regarding an old alter ego account created by my friends during high school under my name, Brinley Brown. I would like this account, @Brinletonsworld, permanently deleted as it now appears to represent me when my name is searched. Unfortunately, my friends no longer remember the email or password used to create the account. The account has been inactive for seven years and I should have requested its deletion earlier. I am willing to provide any necessary information to verify my identity as Brinley Brown and confirm the account's illegitimacy. Thank you for your attention to this matter. I trust in the efficiency of the Twitter customer service team to resolve this issue promptly. Thank you, Brinley Brown

My account has been suspended and I believe there is a bias against conservatives on this platform. Antifa and liberal Democrats seem to have more freedom to express their views without censorship. I am preparing a petition and a class action lawsuit with a group of [redacted] people to address this issue with Twitter. My name is Joe Sports, and I feel my account suspension is unjust as I have not violated any rules. I feel compelled to speak out against those I believe are causing harm to this country, such as liberal and socialist Democrats along with antifa. I demand my account be reinstated, or I will consider pursuing legal action independently in addition to the group lawsuit.

A few months back, I updated my birth year on my account to [redacted], my actual birth year, and got suspended immediately. I got a message about needing to be 13 years old to use Twitter, but I am 19. I appealed, explaining I may have created my account before turning 13, even though I highly doubt it. The site informed me they would provide updates in a few days and not to send additional requests. It has been several months without any communication. I want access to my account restored since I haven't violated any guidelines. I have been locked out too long without any word from Twitter. My account is @waverlylincoln. Use the email provided below to contact me, not the one linked to my account.

My mother created my Twitter account when I was under thirteen. I didn't use it then, but now that I'm sixteen, I do. After entering my birthdate, the account got locked because it wasn't age-appropriate. My mother submitted the required form and ID, but it wasn't accepted. Despite numerous attempts, I still can't access my account. I hope a support person could review my case. It has been a week, and the situation is frustrating. I understand they may need to delete previous content created when I was underage, and I'm fine with that. I just want to regain access to my Twitter account. Thank you for any assistance you can provide.

I attempted to update my birth year on Twitter to reflect my actual age after encountering issues with it previously. However, upon making this change, I received a notification from Twitter stating that my account had been locked due to using the platform while under the age of 13. This is confusing to me as I am now 19 years old and should meet all age requirements.

I recently updated the birth date on my Twitter account to reflect the correct year, which is [redacted]. Due to the system detecting that the account was created a few months before I turned 13, it was suspended. Although I selected the option stating that I made the account before turning 13 but am now 18, the account remains suspended. I was informed that it would be restored, but after waiting for over a month, there has been no progress. I am unable to locate the account through search, and it seems to have been deleted. This is incredibly frustrating, as I have had this account for 5 years and would prefer not to create a new one. I am disappointed with Twitter's customer support as they have been unhelpful throughout this process.

I confirm that I have read and understood the policies and will refrain from engaging in any prohibited behavior. Yesterday, I linked Twitter with my Facebook page and created some test updates with links. If this led to the suspension, I sincerely apologize and will limit link sharing in the future, focusing on updating followers instead. I have also followed and unfollowed several accounts, and if this action contributed to the suspension, I apologize once again. After reviewing your guidelines today, I cannot identify a clear reason for the account suspension. My account is valuable to me and serves a meaningful cause. I pledge to adhere to the guidelines going forward and avoid any prohibited actions. I have important messages to share and am an avid user and follower on Twitter. Restoring our account promptly would be greatly appreciated. Thank you in advance.

I updated my birthdate and now I'm locked out of my account. My mom helped me create the account when I was 12, just before turning 13. It was made in July, and my birthday is in August. She supervised everything. Now, at 21, I want to unlock my account (username: anp2532, email: [redacted]). I can provide any necessary documentation. I was updating my details for my business use. Any guidance on how to resolve this would be appreciated. Thank you.

My account has been locked for over a year. I created it when I was a few months younger than thirteen, but I am now about to turn nineteen and fully eligible. Despite it saying it will update me on its progress, nothing has been done, which is frustrating. I hope my account hasn't been deleted. Any assistance in unlocking it would be greatly appreciated. Thank you.

I lost access to my Twitter account about a year ago due to a "minimum age requirement" issue, despite being old enough when I created the account and still meeting the criteria. I initially tried to resolve this in July [redacted] by submitting a claim with my student ID for verification, but it was not successful. In February this year, I made another attempt with my passport and was informed my account would be unlocked, yet it's been two months since then. Trying to contact Twitter support has been futile as I was informed I couldn't make more requests due to an ongoing case. Their customer service has been extremely disappointing, offering no resolution in a whole year.