X Customer Service Issues

Archive 70

The following are issues that customers reported to GetHuman about X customer service, archive #70. It includes a selection of 20 issue(s) reported April 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A week and a half ago, I deactivated my account, verifying this action by attaching my phone number and changing the password. Despite providing proof of this verification, my attempts to log in are unsuccessful as the records do not match. Resetting the password proves futile as the account cannot be found. Even when attempting a phone verification, the code never arrives. Emailing support leads to dismissal as the email is not linked to my account. Curiously, trying to create a new account with the same username as my deactivated one results in it being taken. To exacerbate matters, there is no phone support available. Assistance would be greatly appreciated.
Reported by GetHuman2698114 on domingo, 7 de abril de 2019 20:17
I got locked out of my Twitter account and can't remember my password. I've tried resetting it multiple times using both my phone number and email, but I'm not receiving any reset texts or emails. I have reached out to tech support via email multiple times, but I keep receiving the same unhelpful automated response. My Twitter handle is @Richards_Sarah_ and it's linked to the email [redacted], but please contact me at [redacted] I would really appreciate any assistance because I've been stuck without access for several hours. Thank you.
Reported by GetHuman2698556 on domingo, 7 de abril de 2019 22:29
I am having trouble accessing my account due to a phone number I no longer have access to. Even though I remember the phone number and my password, I cannot receive messages or calls from it. I would appreciate help in gaining access to my account by removing the phone number verification and detaching the outdated phone number from my account.
Reported by GetHuman-neonpunc on lunes, 8 de abril de 2019 5:43
I supplied my age on Twitter, and it locked me out for being under 13, which is wrong since I am 16. My Gmail is the same as the one for contact. I urgently require the account back as it is crucial for a school project due at the end of May. Attempting a new account failed as I couldn't verify with Gmail/phone. Kindly remove the age information or any glitches from @MissArty99.
Reported by GetHuman-gudrunh on lunes, 8 de abril de 2019 16:34
I recently updated my birth year to reflect that I am now 18 years old, but it resulted in my account being locked. Twitter sent my mother an email containing a written form and an identification form. She diligently completed both forms to confirm her awareness of my account when I was a minor. Despite this, my account remains locked. I find this situation frustrating and upsetting. My mother has already responded to Twitter via email hours ago, yet we have not received a resolution. I kindly request prompt assistance in unlocking my account. Thank you.
Reported by GetHuman2706618 on martes, 9 de abril de 2019 2:07
After having my account since [redacted], I recently decided to add my birthday to make it more personal. Despite being under 13 when it was created by my grandma, who only allowed me to use it when I was with her, I am now 21 years old. I encountered issues due to the age discrepancy and had to fill out a form and provide a government ID from my grandma. I find it frustrating that at 21, I have to deal with these age restrictions on Twitter.
Reported by GetHuman-narutona on martes, 9 de abril de 2019 5:45
My account got suspended due to a racy header. I promptly removed it, but I am still suspended. It's been two weeks since I filed an appeal, but no progress has been made. Despite changing my header multiple times and eventually removing it, the old header still appears to my friends when they view my profile. Oddly, now when I try to appeal, it states my account is NOT suspended, preventing me from submitting the appeal form even though my account is still suspended. I haven't received any assistance from the automated Twitter support, and I'm unsure of what steps to take next.
Reported by GetHuman-gvall on martes, 9 de abril de 2019 6:48
Hello, my name is Kirk. I have unfortunately become involved in a viral outbreak due to a fake Tinder account created by a spiteful ex. The account has a racist bio designed to provoke a negative response. As a result, I have been receiving threatening messages throughout the night. I urge the forum to reach out to me promptly to address the situation. A post was made on your Twitter page, causing the issue to escalate. I urgently request assistance to resolve this alarming situation. Best regards, Kirk. Sent from my iPhone.
Reported by GetHuman-kirkingh on martes, 9 de abril de 2019 9:32
I have experienced repeated bans on Twitter, including one instance with a significant following. Upon creating a new profile, my tweets are falsely reported, resulting in immediate suspension without any review or consideration of my appeals. I suspect automated processes due to the volume of reports. My Youtube channel, youtube.com/davidisgaminghd, showcases content without extreme views. It is disheartening that some individuals are hindering my ability to have a voice on the platform. I hope Twitter can address these reports and reinstate my account after a thorough review.
Reported by GetHuman2707794 on martes, 9 de abril de 2019 9:49
When I created my account in [redacted], I was not yet 13 years old. Now that I am over 13 years old, I tried to update my birth year from [redacted] to [redacted]. However, I mistakenly selected the option stating that I inputted the wrong birth date, which was not the case. Ultimately, this led to my account getting locked. I intended to choose the option confirming that I was not 13 when I initially created the account but am now of age.
Reported by GetHuman-ellapeeb on martes, 9 de abril de 2019 10:56
I need to update my birthday on my Twitter profile. I created my account when I was underage and now that I am old enough, I tried to add my birthday but my account got locked. I filled out a form a month ago and Twitter mentioned they would email me for the account unlock process. However, I have not received any updates yet. I am willing to provide any necessary information to verify my age and unlock my account. I have always followed the rules and guidelines as a Twitter user. I tried contacting Twitter through various means to resolve this issue. Username: arrattt.
Reported by GetHuman-seroprin on martes, 9 de abril de 2019 11:57
Hello, I haven't received a response to my email where I mentioned having trouble with changing my profile photo after gaining access to the email. The notification indicates a temporary ban, my first on any social media platform. I'm uncertain about the next steps. Twitter is integral to my business as a professional entertainer and I promote all my content through my account. I'd appreciate some guidance on this matter. Thank you.
Reported by GetHuman-kielsta on martes, 9 de abril de 2019 12:59
I urgently need assistance with deleting a Twitter profile named "suaveroberts." I previously had a Twitter account which I deleted and later created a new one that I did not pursue. Numerous individuals have informed me that the "suaveroberts" profile still exists. Unfortunately, I no longer have access to the email associated with the account, and I am unsure if it is linked to my old account or potentially created by a stalker, as I have been dealing with such issues lately. Your help in removing this account would be greatly appreciated. Thank you.
Reported by GetHuman-tariekro on martes, 9 de abril de 2019 16:21
I added my birthday, which is 22/02/[redacted], to my Twitter account, @zoe_bxrnett, in February because I noticed it was missing. However, despite being currently 19 years old, I was locked out of my account the same day due to an error that stated I was under 13 when the account was created. The account was actually created on 21/02/[redacted], the day before I turned 13. I filled out a form to request Twitter to unlock my account and restore access to it. It has been two months now, and I have not received any updates from Twitter regarding my request. I would appreciate any assistance in resolving this matter.
Reported by GetHuman-zoebee on martes, 9 de abril de 2019 16:35
I encountered an issue while signing up, and now my email is already taken without a username. The available topics provided do not address my situation since I could not finish the registration process. It would be more helpful if the sign-up progress could be reset if not completed. Any assistance available? Email me at [redacted]
Reported by GetHuman2709958 on martes, 9 de abril de 2019 16:40
I encountered an issue during sign-up, leading to my email being "taken" without a username because the process was disrupted. None of the options for topics provided a solution to my problem, making the experience frustrating and unhelpful. It would be preferable if unfinished sign-ups did not save any information. I need assistance from a customer service representative as contacting the provided phone number led to a dead-end with no phone support available. I hope to speak with a human to resolve this issue.
Reported by GetHuman2709958 on martes, 9 de abril de 2019 16:48
My email got hacked, and the hacker changed my Twitter username and password. After regaining access to my email, I tried to appeal via the web form, but it attempts to call me on my listed phone number: +5[redacted]9. I mistakenly entered it without the "1," which should be +52[redacted]9 since it's a mobile number. Correcting this will enable me to receive the call and input the code into the form. Previously, my Twitter handle was @dariuus, but it has now been altered to @dariuusswfvbgn.
Reported by GetHuman-dariova on martes, 9 de abril de 2019 17:33
I am facing an issue with my Twitter account. I recently changed my birth year from [redacted] to [redacted], causing my account to be locked out. I am trying to rectify this as I am now old enough to use Twitter. I have submitted the required documents to Twitter to prove that I am the rightful account holder but I am anxious about whether they will respond promptly. I would appreciate immediate assistance in recovering my account. My username is @casiedake. Thank you.
Reported by GetHuman-casiedak on martes, 9 de abril de 2019 17:34
I recently corrected my birth year on my Twitter account, but this led to being locked out of my account as it seemed I was underage when I initially signed up. I mistakenly chose the wrong option when trying to unlock it, selecting "parent created account" and using an outdated email. I should have picked the option stating I created the account before turning 13 but I am now over 13. I am now unable to access my account, and it is essential for me to regain access.
Reported by GetHuman2710546 on martes, 9 de abril de 2019 17:53
I recently updated my birthday on Twitter but mistakenly set my age under 13, resulting in the suspension of my account, @moondustsoul. Despite reaching out to Twitter for support, I haven't received a response. I have since created a new account, @ashley99x, but I am unable to access the photos on my old account, some of which are 7 years old. I urgently need to retrieve and save these pictures. Whether it involves reactivating the old account, transferring the photos to my new account, or having them emailed to me, I just want to secure those memories. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman2711171 on martes, 9 de abril de 2019 19:12

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