X Customer Service Issues

I am managing the Cricket_Peru account and my personal account, lafille2394, both have the same phone number linked to them, +[redacted]4. My personal Twitter account is linked to the email [redacted], but the Cricket_Peru account does not have an email linked to it. I am trying to link another email to the Cricket_Peru account, but it's not allowing me to do so. There seems to be a glitch in the system because every time I change the password, it locks me out again and now it's saying I have been locked out of trying to reset my password. I really need access to this account again and the previous email I sent did not fully address the issue. Please assist me, as I have been going through the steps to reset my password but it keeps looping me back to changing it repeatedly.

Hello, my account was recently suspended due to a copyright issue which I was not aware of. I reposted a video from Instagram that contained music by the artist Kanye West. Although I have since detected the tweet, I was suspended before I could delete it. I now understand Twitter's rules and regulations, which I was previously unaware of. I have attempted to contact the company that submitted the DMCA notice, but I have not received a response in over 20 days. I kindly request a review of my account suspension as I use the platform to promote youth charity events. I have never had any issues with Twitter, apart from this copyright matter, which I was also unaware of. I have ceased reposting any content that might violate intellectual property rights and am committed to following all rules to maintain a positive account standing. Your prompt assistance in lifting the suspension would be greatly appreciated as my upcoming event is approaching. Thank you for your time and consideration.

I am writing about an individual named Bratty Cupcakes who was unfairly banned from your site. Bratty Cupcakes is a well-known social media influencer who was a regular user of your platform. She received a ban for a statement she made, "All men must diee," which was a reference from the show "Game of Thrones." Many of her followers, including myself, have respectfully requested her reinstatement through a petition, but we have not received any response from your end. We understand the rules in place, but we believe her ban was unjustified compared to the content allowed on other platforms like Twitter. We kindly ask for you to review the petition and reconsider reinstating her account. Her presence on the site has been a source of positivity for many of us, and we hope for a resolution soon. Thank you for your attention to this matter.

I have encountered an issue while trying to create a new account that is unrelated to my main one. The message prompts me to enter my phone number due to suspected suspicious activity, but I prefer not to link my phone number to my accounts for privacy reasons. Despite successfully using this number on my main account, I receive an error message when trying to add it to the new account, stating that the number is already registered to another account. This is not the case, as I have confirmed it by attempting to add it to my main account again. It seems there is an error in the system that needs to be addressed to resolve this matter promptly.

Hello, I recently discovered that my Twitter account was created with an incorrect birthdate. When I tried to update it to my actual birthdate, it locked me out and now requires me to provide parental consent and proof of guardianship. However, I am an adult now at 18 years old and do not have access to my birth certificate. I already sent them a photo of my ID to prove my age, but I keep receiving automated responses from a bot. I would appreciate any assistance. Thank you.

My Twitter account seems to have been shadow banned and censored, which I do not agree with. I request that Twitter releases my account from censorship so that my followers and others can view my political views and statements. I do not consent to this censorship and I reserve all the rights given to me by the Constitution. Thank you, @RJMills.

My account got locked unexpectedly because it seems I mistakenly set my birthdate as under 13 when creating the account. I discovered the error, attempted to correct it, and got locked out. I'm now nearly 21, having used Twitter for years, and I honestly don't recall setting up the account as a minor. I tried to contact support, but accidentally selected the wrong option. I have submitted my ID to Twitter and hope for a resolution, but I fear it may not be favorable. I want Twitter to contact me by email to address this promptly as I am well beyond 13 now and see no reason for my account to be at risk. I am committed to resolving this matter.

Hello, I recently decided to make some changes to my account after a period of inactivity. I updated my Twitter name from @eminsheydayev to @eminative. The issue arose when I attempted to adjust my date of birth settings, as I originally created the account in [redacted] when I was under 13 years old. This triggered a lock on my account due to age restrictions. Following the lock, I promptly submitted an appeal stating that I was now over 13 years old. Thankfully, the support team resolved the lock after approximately 30 minutes. I have since received two emails from Twitter. The first at 22:10 (GMT+4) stated my account with the name *emin sheydayev* was unlocked. Curiously, at 22:14, another email arrived stating that my account under the name *eminative* was locked. This appears to be an error, and I kindly request assistance in resolving this issue. Thank you.

My Twitter account got suspended for violations that I don't believe exist in my content. I've contacted Twitter multiple times to get more details or clarification, but they've only sent the same suspension message. I'm looking for a representative to review the specific content causing the suspension and clarify why it's considered a violation. I believe in having the chance to address any issues with my account and have the suspension lifted if the content doesn't breach the rules.

Dear Twitter, I am Shubham Pandey, a final year BCA student with a passion for painting, technology, movies, and photography. I have a rare, unnamed illness that affects my hearing, making it seem like I am deaf even though I can hear sounds but struggle to understand words. My illness has no cure, and despite visiting numerous hospitals over the years, no treatment has been found. I face challenges in daily life, such as not feeling if my slippers are on while walking or not being able to locate where sounds are coming from. I am reaching out to you to request a verification badge for my account to raise awareness about my condition, not for popularity but to educate others and potentially find a solution. I will provide proof of my illness via Twitter support's DM. My username is SubhuPndy. Thank you.

Hello, I am reaching out regarding my suspended account due to allegedly violating hateful conduct rules. Despite my attempts to resolve this matter with the support team, I have not received a satisfactory response. I am confident that my tweets do not promote violence, attacks, or threats based on various categories as outlined in the rules. One of the tweets mentioned involved strong language directed at a football manager but did not breach the rules. The second tweet responded to an account that was accusing others unfairly and also did not violate any rules. I have experienced privacy breaches, harassment, and threats on the platform, which have impacted my personal and professional life. While my concerns have not been addressed adequately, my account was suspended without due consideration. The reporting accounts are targeting me due to my opinions on a football manager, and they have gone as far as contacting my business clients. I have been an active Twitter user for a decade, supporting charities, the hospitality industry, and individuals in need. The platform is essential for me personally and professionally, especially considering my struggles with PTSD. I urge you to review the suspension, as I have taken steps to avoid further conflicts with the involved accounts. Warm regards, Steve Durham

Years ago, I created the account "CokidKing" just for fun, but I never actually used it. Now, I'm attempting to log in to deactivate or transfer it since it's not in use. I recall my password as "shaheim7," but upon trying to log in, I've been asked to verify the email associated with the account, which I can't recall. The last time I accessed the account was last month when I was trying to update the contact email. I'm uncertain of the email due to hurried typing at the time. If possible, please review this matter. Thank you for your assistance. If needed, you can cross-reference my old Twitter emails from [redacted] using the main email connected to the CokidKing account for verification purposes.

I am dealing with ongoing harassment on Twitter from someone I used to know but no longer associate with. The individual is Rachel Winters, and her Twitter handle is @yoitsray_ray_. Despite her private account, friends following her have shared the rude and disrespectful comments she's been making about me, mentioning my full name regularly. This cyberbullying has been happening for months and has significantly impacted my mental well-being. I am very disappointed that Twitter has allowed this behavior to persist for two years. It's disheartening to see a platform designed to unite people being misused for such negativity. I am seeking advice on how to address this situation effectively.

On Sunday, March 24th, I attempted to correct my birth year but was locked out of my account as I realized it was incorrect. I believe the lockout occurred because I created the account when I was under 13, although it was supervised by my mother. She has filled out the necessary forms and provided her driver's license as requested via email. I apologize for any rule violations unintentionally made. As I am now 21 and have had this account for several years, I would like to resolve this matter and retain my account. I have yet to receive any response and have been informed that these forms are often not reviewed promptly. I appreciate any assistance in this matter. Thank you. CASE #- [redacted] Account- S_dutrow Ref: 00DA[redacted]K0A8.5004A00001e5fw1

Dear Twitter Support, Many people worldwide use Twitter to post tweets. However, users are limited to writing in black color only. I urge you to introduce new and colorful options for writing tweets. For instance, I would like to be able to write "Donald Trump" in red or any other color for emphasis. Allowing users to write in different colors will bring a vibrant and fresh look to tweets. A simple one-click option to select colors before posting would make a significant difference. I hope you consider this suggestion for a more visually appealing experience on the platform. Thank you, Nadeem Asghar Janjua Pakistan

My younger sister accessed my Twitter account and altered my birthdate as a joke, leading to my account being disabled. I have been suspended for a few hours, and when I try to resolve it, I receive a message saying they are working on a solution. However, I have yet to receive any email updates. I am 17 years old and created my account in [redacted], so age shouldn't be an issue. I value my Twitter account as it holds important memories, and it's frustrating that this happened due to my sister's actions. Please, I would appreciate it if my account could be reinstated. My Twitter handle is @jakeftnico.

I accidentally locked my account by changing my birth year to [redacted] after reading a tweet suggesting a color scheme change for users born in [redacted] or later. Realizing my mistake, I submitted a form to Twitter to verify my age, but I haven't received a response. Twitter mentioned sending an email with unlocking instructions, but I haven't seen it. Unfortunately, their support page hasn't been helpful in resolving this issue.

My account was locked because I was under 13 when I created it, and I'm now 20. My Twitter account hasn't been returned yet. I attempted to submit my ID, but my mom's ID wasn't accepted because it doesn't show her birth date. She only has a bus pass as identification. I communicated this issue via email, and I was informed that my account would be restored after all my tweets from before I turned 13 were removed. However, my account has not been reinstated yet. I provided my provisional license as ID, but I am unable to print a form to take a picture to confirm my identity. I simply want my account back. I put in a lot of effort to gain verified followers, and it feels like my hard work has been disregarded despite being 20 years old, not 12. Please return my account to me.

My voice has been silenced due to the overwhelming messages from pro-life individuals. The personal experience I have with this topic may be hard to comprehend for younger adults. I firmly believe that men should not disrespect or degrade women making life-changing decisions they may not understand. It's crucial to uphold respect for individuals in such situations. Despite facing legal consequences for defending my beliefs, I stand by them unapologetically. Physical altercations, like the one I was involved in, may seem extreme but are sometimes necessary. It's essential to remember the sacrifices of our soldiers abroad. Upholding strong beliefs in the face of opposition is important, even if it goes against outdated ideologies.

My account received a 12-hour "time out" for using a swear word in a reply. I understand breaking the rules about attacking gender, race, or religion. However, I believe the word I used is a generic swear for emphasis, not targeting any specific group. If swearing is against the rules, many accounts should be banned. I regularly use such language on Twitter without issues for years until now. I feel unfairly reported due to my differing opinion on Twitter. Others freely use similar language or racist remarks with no consequences, yet I get a ban for a swear word. It feels like priorities are misplaced. I used to respect Twitter as a platform for free speech, but now I feel restricted. It’s disheartening to see biased punishments by big companies, adding to the pressures men face today. #metoo mentality seems to fuel an unfair targeting culture.