X Customer Service Issues

Archive 177

The following are issues that customers reported to GetHuman about X customer service, archive #177. It includes a selection of 20 issue(s) reported September 2, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Request for Twitter Account Reinstatement Dear Twitter Appeals Department, I am writing to appeal the suspension of my Twitter account, [@sakuraisisis]. I respect Twitter's community guidelines and am willing to comply with them. I want to clarify that the content I shared did not violate any copyright laws and included disclaimers for sensitive material. My account is important to me and I assure you that I am committed to abiding by Twitter's policies. I kindly ask for a reconsideration of the suspension based on the additional information provided. I value my presence on Twitter and strive to maintain a responsible and respectful profile. I request that you review the following key points: 1. My account is a blue member, and I am dedicated to following Twitter's rules diligently. 2. The content shared did not infringe upon anyone's rights, with provisions for removal upon request. 3. I have disclaimers warning about sensitive content. 4. My account does not promote violence or harmful behavior. 5. I am willing to address any problematic tweets and ensure compliance with Twitter's guidelines going forward. I trust that with communication and understanding, we can resolve this matter for the benefit of the Twitter community. I look forward to your response and appreciate your consideration. Thank you, [Sakura]
Reported by GetHuman8596137 on Saturday, September 2, 2023 10:43 AM
Today, my Twitter account got suspended because of alleged rule violations, even though I rarely post. I recently had my account hacked, and I suspect the hacker may have continued to use it after I regained control. It's likely that the hacker is the one responsible for the rule violations that led to my suspension. I'm stuck in a situation where I can't log the hacker out, and now my account is suspended through no fault of mine.
Reported by GetHuman-capables on Tuesday, September 5, 2023 11:05 AM
I've been locked out of my account for months now and every time I request a code, I don't receive it. My email storage is full, preventing me from getting any emails. Twitter support hasn't been helpful, and it's frustrating not being able to access my account for two years now. I really need some assistance with this issue.
Reported by GetHuman-kalebmfu on Friday, September 8, 2023 12:50 PM
My account was locked unjustly for messaging a friend on Twitter. I submitted an appeal and followed the alternative method to unlock my account by deleting the comment and waiting for 11 hours. However, the next day my account was locked again. Despite not violating any rules and it being my first offense, my appeals are continuously rejected.
Reported by GetHuman-toxiccav on Saturday, September 9, 2023 12:58 AM
Dear Twitter Support Team, I am contacting you to appeal the permanent suspension of my Twitter account. I was shocked to receive the notice that my account was frozen as I seldom log in and have never posted any content that breaches the Twitter community guidelines. I suspect an error may have led to the suspension of my account. I would be grateful for any help you can offer in addressing this matter. If there is any specific information required from me to confirm my identity or assist in the investigation, kindly inform me, and I will promptly provide it. Thank you for dedicating time to this issue. Regards
Reported by GetHuman-augtxt on Sunday, September 10, 2023 12:16 AM
On my 18th birthday, I wanted to update my birthdate on my profile to the correct one, and my account got locked because I created it when I was under 13. After submitting the required forms to Twitter with my ID, full name, email, and my parent's ID and email, they confirmed they could restore my account. I was instructed to wait for the "start" bar to appear within 72 hours. However, it has been over 72 hours, and my account remains locked. I have not received any email indicating that I can restore my account. I provided Twitter with all the necessary information, and I am concerned I won't be able to regain access. My account is significant to me, and I hope for assistance in recovering it.
Reported by GetHuman8614475 on Monday, September 11, 2023 2:25 PM
Hello Twitter Support, I am having trouble accessing my locked account and need assistance in recovering it. This account is very important to me, and I cannot create a new one due to certain restrictions. I understand that my account was locked due to suspicious activity related to third-party applications having access to it. I assure you that I will not grant any app permission to use my account in the future. Please unlock my account as it is my primary one, and starting fresh would be inconvenient for me. Thank you for your help, Twitter. @albayanres @albayanress
Reported by GetHuman-albayanr on Saturday, September 16, 2023 12:38 PM
J'ai un souci avec mes publications de threads. Pour le moment, quand j'en poste, ils ne sont visibles que par moi. Le premier tweet est bien là pour tout le monde, mais les suivants ne s'affichent pas. Cela pose un sérieux problème, plusieurs de mes collègues ont rencontré la même situation et cela ne peut pas se reproduire, certains ont dû attendre plus d'un mois pour résoudre ce problème sur leur compte. Je prévois de lancer une formation le 01 Octobre et il est essentiel que je puisse engager ma communauté via les threads.
Reported by GetHuman-theodeh on Monday, September 18, 2023 12:59 PM
Hello Twitter community, I submitted a counter notification to DMCA, and after waiting for 10 working days without hearing from the record companies, Twitter reinstated my videos but not my account. I humbly request the restoration of my Twitter account as I no longer have any videos with DMCA issues. Please connect me with human support to assist me. I enjoyed using Twitter to communicate with my family and others. I have attached the email confirming the videos were reinstated by Twitter. I assure you that I will not repeat any mistakes in the future. Your help in this matter would be greatly appreciated.
Reported by GetHuman8625342 on Monday, September 18, 2023 11:31 PM
My account is Tohka_ CN. My email is [redacted] I kindly request a verification to ensure I haven't violated any rules. I rarely comment or log in, just occasionally checking when I have free time. This month, to my surprise, I received a notification that my account has been frozen. My email and phone are functioning normally. I am not a robot and have not made multiple registrations - this is my only account. I recall joining Twitter back in [redacted], using it for about 5 years now, so it's disappointing that it has been discontinued without reason. I appeal for a thorough review to clear my name, and I will take legal action to protect my rights if necessary.
Reported by GetHuman8627219 on Wednesday, September 20, 2023 8:03 AM
I've had my account for some time now, but I've only shared content from others and haven't posted my own. I'm uncertain about the specific rules I may have broken leading to my account being suspended, as Twitter has not provided any details. Despite multiple attempts, my account remains frozen, and I'm unable to deactivate or cancel it. I'm looking for a resolution from Twitter - either unfreezing my account or allowing me to deactivate it. Thank you for your assistance.
Reported by GetHuman8630398 on Friday, September 22, 2023 9:58 AM
My old Twitter account @TeddyDemonLover was banned a few months ago. I have only received vague reasons and have not been able to have my appeals reviewed by a person. I want to attempt to have my account reinstated or at least determine the exact tweet that led to my ban. I am unable to call the Twitter number on my own, as the call is immediately rejected, likely due to being in Canada.
Reported by GetHuman-tyrelles on Thursday, September 28, 2023 10:13 PM
Dear Twitter team, I believe there may have been an error on the platform as I have not breached any rules. Kindly assist in resolving this issue. I am also seeking advice on how to boost my followers efficiently. I have been engaging with accounts I followed without unfollowing them. Feel free to share additional content for entertainment. As a new Twitter user, I am keen on adhering to the guidelines. Please assist in lifting the restriction on my account: bm6666w. Thank you and best regards.
Reported by GetHuman8645616 on Monday, October 2, 2023 11:21 PM
Hello, I am writing to inform you that account X @BDZ242 has been suspended due to violations of the terms of use. Despite my request for a review for reinstatement, my account will not be restored. I would like to request the permanent deactivation of account X @BDZ242 and the deletion of my data, as I am unable to do so myself due to restrictions from your end. I look forward to your response. Thank you for your attention to this matter. Best regards.
Reported by GetHuman-oldyband on Monday, October 9, 2023 11:02 AM
Hello. I made a mistake while trying to register our club under the name LRO in X. I accidentally entered the wrong foundation date and as a result, my account got blocked. I am indeed older and was born on September 24, [redacted]. I would like to have the account for LibeRatio das Original unlocked again. I couldn't locate direct support from your end, so I am using this form that I just found. Could you please reactivate the account? Kind regards, M. Blum
Reported by GetHuman8655246 on Monday, October 9, 2023 7:06 PM
I have 3 accounts (@MarcusSoles1, @Skittles2029, @SkittlesSoles7) when I only need/want 1 (@SkittlesSoles7). This is the only account I have all information for - a college recruiting page for my daughter. Please delete the other 2 accounts and unlock/restore all features on @SkittlesSoles7 on X/Twitter. The current situation is causing a lot of stress and it's crucial to have the page set up correctly. Everyone else is doing fine, but we can't get people/coaches to view her highlights. Please address these issues promptly. Thank you for your assistance!
Reported by GetHuman8669704 on Sunday, October 22, 2023 1:38 PM
Bonjour, j'aimerais signaler que mon compte a été banni sur Twitter, même si je n'utilise pas cette plateforme. La personne responsable de cela semble être malveillante, en bannissant des comptes sans raison valable, harcelant des mineurs alors qu'elle est majeure, et usurpant des identités. Son pseudo est @Seulfcb. Je suis contrarié par cette situation car je n'ai aucun lien avec ces problèmes. Merci de prendre les mesures nécessaires.
Reported by GetHuman8677408 on Sunday, October 29, 2023 2:20 AM
I have been doing everything in my power to reinstate my account. Unfortunately, certain individuals are misusing the report system, resulting in my account being suspended without valid cause. I have submitted seven appeals through the X forms support, but each time I receive a rejection with the same generic response. This repetitive cycle is not resolving the issue, as my situation is not being thoroughly reviewed. I am eager to speak with a representative from X to address this matter directly.
Reported by GetHuman8678755 on Monday, October 30, 2023 1:53 PM
I would like to provide a comprehensive overview of my Twitter account's activity to demonstrate my compliance with Twitter's Rules and Terms of Service. 1. Account Summary: My primary account, @machinster, has a long-standing history on Twitter, with responsible and engaged usage aligning with the platform's guidelines. 2. Clean Record: Not a single warning or violation has been issued against my account for content breaches, spam, harassment, or any other rule infringements. 3. Coordinated Reporting: The suspension appears linked to targeted mass reporting, potentially from malicious entities, as evident from a sudden surge in reports against my account. 4. Appeal Challenges: Despite submitting appeals, the automated responses received lack specificity in addressing my case, leaving me seeking a more detailed review. 5. Advocacy for Positive Interaction: As a dedicated advocate for constructive online engagements, I have actively contributed to discussions, shared informative content, and supported various causes on the platform. 6. [Insert any relevant personal context or achievements]: 7. Promotion of Twitter's Values: My commitment lies in upholding Twitter's core values of freedom of expression, fostering meaningful conversations while ensuring a safe and respectful digital space. 8. Professional Alignment: My professional background underscores responsible and ethical social media use, reflecting my approach to online engagement. 9. Community Impact: The suspension not only affects me but also disrupts the valuable interactions within the community. Reinstating my account would restore these connections. 10. Review Request: I respectfully urge Twitter's support team to conduct a detailed manual review of my account activity to validate its adherence to the rules. 11. Continued Responsibility: Upon reinstatement, I affirm my dedication to adhering to Twitter's guidelines, contributing positively, and learning from this experience for a responsible online presence. 12. Conclusion: I thank you for your attention to this appeal and remain hopeful that a thorough examination will justify the reinstatement of @machinster.
Reported by GetHuman-cmandevs on Thursday, November 9, 2023 10:22 PM
I am concerned about the behavior of a user on Twitter with the username @The__Vermillion. This individual has been harassing people and making racist remarks towards Arabs, specifically those who support Palestine. They have even resorted to stalking my page and calling me derogatory names like "terrorist." I fear that their actions may harm the reputation of many individuals on Twitter. I have reported this account to Twitter, but unfortunately, it has not been taken down yet.
Reported by GetHuman-shmmalk on Thursday, November 16, 2023 8:28 AM

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