X Customer Service Issues

Archive 103

The following are issues that customers reported to GetHuman about X customer service, archive #103. It includes a selection of 20 issue(s) reported October 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
After entering my birthday, Twitter locked my account, stating I was under 13 when the account was created. The account was originally my mom's, registered with HER email. When I was about 14 or 15, she allowed me to use it and eventually just gave it to me. It's frustrating because Twitter's rules at the time allowed minors with parental consent to join, which is what happened when I was 14. Losing my primary way of staying in touch with friends worldwide and all my memories is disheartening. My handle is @coloredsolos. Please resolve this issue.
Reported by GetHuman-rjverdal on jeudi 3 octobre 2019 01:49
While using my Twitter account, a tweet I posted was reported by someone; however, I didn't find it to be too objectionable. Twitter then temporarily locked my account for seven days and required me to remove the tweet. After the suspension was lifted, I was informed that my account was no longer banned and I could continue using it. When I tried to do so, I encountered an issue where the system asked me to delete a tweet that I had already removed. This led me to a page titled "we're almost ready to send you appeal," which I shouldn't have to go through as I have already been cleared to resume using Twitter. Unfortunately, I am now stuck on this page and unable to access my account, which has been frustrating.
Reported by GetHuman-nigelhaw on jeudi 3 octobre 2019 11:49
I am having trouble receiving unrestricted phone calls from you. For days, I keep resetting my password, but when it comes to verifying my phone number, the call I receive shows up as restricted every time. Please send me a text message or remove the phone number restriction that is causing these issues. After dealing with this for days, I am starting to believe it is intentional on your part. Please consider your actions and make things right. You can reach me via email at [redacted] or by phone at [redacted]. I visited Verizon, and they mentioned that the issue lies with your service. I have their confirmation in writing that your actions are against the law.
Reported by GetHuman3696256 on jeudi 3 octobre 2019 13:56
I posted some explicit song lyrics on Twitter while under the influence and inadvertently tagged the songwriter. I meant no harm or harassment and tried to appeal Twitter's decision to remove the tweet, but unfortunately, it was denied. Since I can't access my account to delete the tweet as instructed, I'm facing potential permanent loss of my 9-year-old account with all its content. I deeply regret my actions and assure you I won't repeat this mistake. My account holds sentimental value to me, and I'm truly sorry for any offense caused. I'm hoping for assistance to resolve this situation.
Reported by GetHuman3698324 on jeudi 3 octobre 2019 18:44
I have attempted several times to delete my old account, which is causing issues in my current life due to past relationship problems. I am unable to reach anyone by phone for assistance. The inactive account, username RitterCritter10, has not been used since [redacted]. I used an email solely for creating the account and do not recall the password, preventing me from deleting the account manually. Deleting this account would allow me to create a new one promptly. Thank you in advance for your help, and I hope this will resolve the matter without the need for further explanations.
Reported by GetHuman3698494 on jeudi 3 octobre 2019 19:07
I cannot recall ever creating a Twitter account or sending any tweets. I would appreciate it if any existing account associated with my email address could be deactivated. I am receiving notifications but have no recollection of setting up an account. I strongly disagree with any privileges given to certain users, including former presidents, that may violate the rules. Please ensure I am unsubscribed from all communications. I have attempted to resolve this via email, but I am unable to proceed as I am being prompted for a password, which I don't recall ever setting up.
Reported by GetHuman-kayakguy on jeudi 3 octobre 2019 20:07
I decided to share my birthday on Twitter recently, but upon entering my birthdate, I received a message informing me that my account was locked. Even though Twitter does not have a specific age requirement, the notification stated that I am under the minimum age in my country, which is confusing. My account is crucial for staying connected globally, and I don't want to lose that ability. I hope to resolve this issue promptly.
Reported by GetHuman3699321 on jeudi 3 octobre 2019 21:23
I recently attempted to update my birthdate on Twitter, but accidentally entered the wrong year, which locked my account. I am 21 years old, and the minimum age requirement for Twitter is 13. My account, @pabctm, is essential to me, and I have already submitted a photo ID to Twitter to resolve this issue. English is not my first language, so please excuse any grammatical errors in this message. I am worried about not being able to access my account, and I am unsure of the next steps to rectify this situation.
Reported by GetHuman-jpnicara on vendredi 4 octobre 2019 01:59
I kindly request the suspension of the account realdonaldtrump. The consistent use of the platform to threaten, intimidate, and publicly attack individuals, as well as conduct foreign policy communications, poses a significant national security risk. Allowing this behavior to persist implicates the platform. As a voter, citizen, and Twitter stockholder, I am deeply troubled by the lack of intervention. My investment group may divest from Twitter due to these concerns. I urge Twitter to uphold its rules impartially, not succumb to intimidation, and recognize the consequences of inaction. Preserving the integrity of our democracy is paramount.
Reported by GetHuman3702386 on vendredi 4 octobre 2019 12:39
While updating my account information, I encountered an issue when prompted to enter my birthday. Despite my age now being 19 and actively using Twitter, the system detected that I created the account before turning 13. Consequently, my account got locked. To reinstate access, I tried the "request review" page which required submitting a picture of my ID to verify my age. Unfortunately, this process repeatedly failed, leaving me uncertain if my submission went through. In case I cannot recover my account, I am seeking assistance to at least retrieve an archive of my tweets and a list of accounts I follow.
Reported by GetHuman3703774 on vendredi 4 octobre 2019 15:58
I recently received an email informing me that my Twitter account was locked due to alleged harassment, which I believe was a mistake. After appealing the decision and receiving a confirmation email, I was surprised to receive a duplicate notice stating the same violation. Although I got a message saying my account was restored, I still couldn't access it. I tried signing in and out without success. I made another appeal to address the repeated emails. Despite receiving confirmation of this follow-up appeal, I am still waiting for a response. I also reported the issue through Twitter’s site, but I have not received any assistance. I'm reaching out in the hopes of resolving this matter with the help of a real person.
Reported by GetHuman-klownins on vendredi 4 octobre 2019 16:24
I made a political statement that was not meant to be taken literally, and questioning my intentions is unfair and misguided. Locking my account on Twitter under the handle meomy because of this is not a significant concern since I don't have many followers. I believe in the freedom of speech and will take steps to address what I see as a violation of my rights under the U.S. Constitution by contacting the FCC. I am determined to gather [redacted],[redacted] signatures on a petition to hold your company accountable for what I perceive as suppressing differing viewpoints. It is important to me that voices are not silenced based on political bias.
Reported by GetHuman-olizig on vendredi 4 octobre 2019 16:59
There is an account with the handle @miller96dd that is posting explicit pictures of me and pretending to be me. Despite reporting this account along with my friends, no action has been taken to address this issue. Twitter should not permit catfishing and sharing of inappropriate content. It is distressing that @miller96dd is able to exploit my images without authorization to degrade me. In addition to posting explicit photos, they are using my pictures to advertise their Snapchat, where they promote fraudulent websites. Twitter needs to take immediate steps to prevent this deceptive and harmful behavior.
Reported by GetHuman-lhanraha on vendredi 4 octobre 2019 18:16
I used to have an account connected to my email [redacted] that was linked to both Twitter and PUBG mobile. Everything was functioning smoothly until today when I attempted to log in and my email was no longer recognized by the account. I am unsure if it has been hacked or suspended, but I am eager to regain access to my account. Oddly, I created a new Twitter account yesterday with the same email and password, which is puzzling to me as I already had an existing account under those credentials.
Reported by GetHuman3706177 on samedi 5 octobre 2019 01:08
I think there has been an error in limiting my account. My account features are restricted, and I'm not sure why. I haven't engaged in any aggressive following or interactions that would violate Twitter's rules. My phone number is [redacted], and the email address associated with my account is [redacted] My username is @eratier_. I last accessed my Twitter account today, October 3rd, at 11:00 PM. It's a bit mysterious why my account is limited. Thanks for your help.
Reported by GetHuman-eratier on samedi 5 octobre 2019 01:55
I believe there was an error in limiting my account's features. I am confused as to why my account is restricted. I haven't engaged in any suspicious activities on Twitter that violate the rules, such as aggressive following or interactions like liking, retweeting, and commenting. My phone number is [redacted], and the email associated with the account is [redacted] My username is @eratier_ and I last accessed my Twitter account today, October 3rd, at 11:00 pm. Thank you for looking into this matter. The mystery of the restricted account is baffling.
Reported by GetHuman-eratier on samedi 5 octobre 2019 01:56
My account has been suspended since April [redacted] due to a tweet where I said "I'll kill you" to my cousin, which is a phrase we use harmlessly when playing. I did not intend any harm, but I understand it violated Twitter rules. I attempted to create another account that got suspended as well. I want to emphasize that it was all in good fun, and my cousin can confirm this if needed.
Reported by GetHuman-naasiaro on samedi 5 octobre 2019 03:33
Twitter recently locked me out of my account due to suspicious activity, even though I did not violate any rules. I followed their instructions to verify my account using my phone number successfully, but when it came to using email verification, I did not receive the email from them. I have tried multiple times and even changed my email address, but the verification email never arrived. I have contacted Twitter multiple times via email but have only received automated responses. It is frustrating, as I just want to regain access to my account without having to start from scratch.
Reported by GetHuman-gmoriel on samedi 5 octobre 2019 03:40
I am having trouble locating a place to provide feedback to Twitter, so I am expressing my thoughts here. I am unhappy with the recent change removing the ability to lock in either top tweets or most recent ones. This change is quite bothersome as I prefer having the option to stick to one type of feed. Having to constantly switch back to viewing the most recent tweets upon logging into my account is frustrating. I always want to see the most recent tweets and do not prefer the top tweets. Can we please have the option to choose our feed preference restored? This change has been causing me inconvenience.
Reported by GetHuman3707317 on samedi 5 octobre 2019 04:02
My Twitter account (@clxrissa_) got suspended for supposedly being created when I was under 13 in [redacted], despite being 23 now. I appealed on August 21, [redacted], but my account has not been restored. Strangely, someone else now has the same handle, with a profile created in February [redacted]. How is this situation even possible? Thank you.
Reported by GetHuman-clarxssa on samedi 5 octobre 2019 07:42

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