The following are issues that customers reported to GetHuman about X customer service, archive #102. It includes a selection of 20 issue(s) reported September 30, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I've been struggling with my two Twitter accounts being locked for the past 5 days. Every time I try to log in, it prompts me to enter my phone number for a code, but I get an error saying the number is already in use. I removed it from one of the accounts before it got locked. One was briefly unlocked, only to be locked again due to suspicious activity.
Twitter mentioned they can't assist right now due to the suspicious behavior on both accounts. I simply want to learn how to permanently unlock my accounts and when Twitter will resolve this issue. I believe this situation is unjust because I haven't committed any wrongdoing.
Reported by GetHuman3648429 on Montag, 30. September 2019 11:47
Hello,
My name is Arslan Rao, currently studying in Kazakhstan but originally from Pakistan. I recently found out that my Twitter account has been suspended, and I'm not sure why. The account is associated with [redacted] While on holiday back in Pakistan, I received a notification that required my phone number for confirmation. Unfortunately, my Kazakhstan number didn't work in Pakistan, so I couldn't complete the confirmation. I'm reaching out for assistance in restoring my account. I'm willing to rectify any potential violations of Twitter rules. Thank you.
Reported by GetHuman3680634 on Dienstag, 1. Oktober 2019 03:24
I need help accessing my account @ElwellGraham. I was prompted to verify my phone number for which an SMS with a verification code was to be sent. However, I don't own a cell phone. Now, I am unable to log in because I keep getting the page asking for a phone number. I've reached out to Gethuman, who advised contacting Twitter. I've tried the provided number, but it doesn't connect, showing an unobtainable signal. I hope you can assist me in resolving this issue promptly so I can regain access to my account. Thank you. Regards, Graham Elwell
Reported by GetHuman-jeanandg on Dienstag, 1. Oktober 2019 03:38
I encountered an issue with a social media platform due to sharing a post criticizing someone. I mentioned a 16-year-old girl who speaks about environmental matters, alleging her parents draft her speeches. In a video, she seemed unable to independently answer questions. I expressed my thoughts on her parents on her Twitter account. Now, the platform has suspended me, but I believe my comments were justified. I have been attempting to resolve this by receiving a new verification code, but communication has been challenging as I cannot find a contact number for support.
Reported by GetHuman3681313 on Dienstag, 1. Oktober 2019 07:42
I reached out to Twitter to request the closure of an old account that I no longer use or have access to. They provided me with a link to upload a signed request along with a copy of my photo ID. Despite submitting this information twice, I have not received any confirmation that they have received my details to proceed with closing the account. I am worried as I have shared personal information and I am unable to contact them through any other means since they only respond to the registered email address, which was deleted by Microsoft. Despite contacting Microsoft, they have informed me that they are unable to retrieve the deleted email address.
Reported by GetHuman3681909 on Dienstag, 1. Oktober 2019 11:19
I used some curse words that are commonly said, but I did not direct them at anyone. I find it unfair that my account was suspended for expressing my frustration while others post inappropriate content freely. I believe in freedom of speech, especially when confronting something I see as unjust. Please reconsider the suspension of my account; I feel I have been treated unfairly in this situation.
Reported by GetHuman-dcdecrep on Dienstag, 1. Oktober 2019 11:28
My account was wrongfully suspended. I am not selling counterfeit goods and absolutely never entertained the idea of it. I am an active duty United States Navy service member, and this would put me in extreme trouble with the military if this were true. I have had this Twitter since January [redacted] and have never broken any Twitter rules. There is no proof of any violation, and I am in the utmost confusion about this. Twitter suspended the account without any investigation or warning of a violation. I [redacted]% believe that since I was getting blackmailed, and I wasn't standing for it, this person got upset and reported my account for a false reason. If I had a verified account, the account wouldn't be suspended. All my Twitter followers can verify that I am a good person. For this to happen out of nowhere for no reason is appalling. Losing my account after 10+ years is completely wrong. I would like an answer back sooner rather than later because I use this Twitter to grow my other platforms and to feed my family. Thank you. - Jumarr Graham
Reported by GetHuman-jumarrgr on Dienstag, 1. Oktober 2019 17:24
My account has been wrongly suspended. I do not sell counterfeit goods and have never considered doing so. As an active duty member of the United States Navy, being accused of this would have serious consequences for me. I've had my Twitter account since January [redacted] and have never violated any Twitter rules. There is no evidence of any wrongdoing. I am baffled by this situation. Twitter suspended my account without conducting an investigation or giving me any prior warning. I suspect someone who was blackmailing me may have falsely reported my account out of spite when I refused to comply. I believe if my account were verified, this would not have happened. My followers can vouch for my character, and this sudden suspension is unjust. It is particularly unfair as I engage with my supporters. I have no motive to engage in such activities and losing my account after over a decade is distressing. I urge Twitter to review and lift this false suspension promptly as I rely on it to expand my other platforms and provide for my family. Thank you. - Jumarr G.
Reported by GetHuman-jumarrgr on Dienstag, 1. Oktober 2019 17:26
I recently had my Twitter account suspended. I was given the option to either delete the tweet or appeal the decision. I didn't find anything wrong with my tweet, which read, "Comey you fake go jump in a lake." Twitter deemed it as violent and offered help, which I found confusing. I went ahead and appealed the decision, and received a notification that it would take two weeks to review. After not hearing back, I made a follow-up complaint online. I've noticed severe tweets directed at our President with no consequence, while conservatives face issues on the platform continuously.
Reported by GetHuman-bearfl on Dienstag, 1. Oktober 2019 20:56
I sincerely apologize for my previous actions. I regret the inappropriate joke I made on Twitter in response to someone's comment about a YouTuber. It was insensitive and I understand now that it was not appropriate. Suicide is a serious issue, and I deeply regret making light of it. I want to express my genuine remorse for my words and assure you that I will never make such jokes again. I believe that spreading love and support to those struggling with suicidal thoughts is crucial. I respect the gravity of the situation and the impact it can have on individuals.
I humbly request the reinstatement of my account. I have followed the necessary steps to appeal for its reactivation via email, yet I have not received any correspondence regarding this matter. Despite my efforts throughout the day, including checking my spam folder, I have not been successful. It is now evening, and I kindly ask for your assistance in unlocking my account. I am committed to showing improved behavior in the future.
Reported by GetHuman3686449 on Dienstag, 1. Oktober 2019 22:31
I used my email for an account I created when I was 13. Now, my active Twitter account, which I use daily, is not linked to that email or phone number. I recently got a new phone and can't log in to my Twitter as I don't know which email is linked to it. I was young when I made the account, so I could have used a fake email. Not being able to access my account with many followers is upsetting.
Reported by GetHuman-shunstad on Dienstag, 1. Oktober 2019 22:49
I am wondering why my posts are being removed and if it is due to political bias. While my tweets are visible, they seem to disappear for other users or in ghost mode.
My posts are based on facts reported by the media and are not aggressive or attacking in nature. Despite this, I have been accused of being a "Russian Bot" by various users who report my content simply because they disagree with the facts presented.
I am willing to provide my IP address, upload a photo ID, or any other form of identification to prove that I am a genuine American citizen.
I am curious as to why my posts continue to be taken down.
Reported by GetHuman-envirocl on Dienstag, 1. Oktober 2019 22:54
Hello, I'm Isaiah Garman, and I've been trying to delete my old Twitter account, isaiahgarman, for quite some time. The account dates back to when I was very young, and I've even submitted my driver's license to verify my identity but still no progress. I suspect it might be due to the profile picture of Lil Wayne. This account has been inactive for years, and I don't have access to the old phone number or the email associated with it. I'm currently pursuing a career in teaching and coaching, and this outdated account needs to be removed. I'll provide my sister's email address for communication as my email has been unreliable lately. Your prompt assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-maloryga on Dienstag, 1. Oktober 2019 23:24
Someone argued with me on Twitter, insisting I come fight him and threatened to share my address. In response, I said, "Ok, so I go beat the person" to clarify I was not threatening violence. I value my account for my brand and marketing, especially after my Twitch Convention. I am requesting assistance to regain access to my account. Thank you.
Reported by GetHuman-dazeygg on Mittwoch, 2. Oktober 2019 04:28
My account was set up by my sister and maintained by her until I turned 13 in [redacted]. Twitter has now locked my account, stating that I was not old enough to create an account at that time. However, I did not create the account myself. I attempted to appeal, but Twitter informed me that they were unable to process it. I do not want to lose my entire Twitter account due to an issue that I was not involved in until 2 years ago. I would appreciate any assistance in resolving this matter and reclaiming my account. Thank you for your attention to this issue.
Reported by GetHuman3688010 on Mittwoch, 2. Oktober 2019 05:42
On January 17th, my account was locked. On May 21st, I received an email from Twitter informing me that I could unlock my account, but I missed that message. They mentioned in the email that I had four months to unlock my account, with only a 30-day window to do so. It's now October, and I cannot unlock my account. This situation seems unfair to me. I am unable to regain access to my Twitter account. I am reaching out for help to resolve this and would greatly appreciate assistance in unlocking my account. Thank you.
Reported by GetHuman-imxyrill on Mittwoch, 2. Oktober 2019 12:11
Hello,
I am the owner of the suspended account @MarkusMttus. I am 18 years old, supposedly an adult. Upon realizing my birth date was incorrect, I attempted to rectify the issue, only to receive the unfortunate news that my account has been suspended. Subsequently, I was advised that I could restore my account with my parents' permission by providing authorization documents to verify their parental relationship. Given my legal adulthood and responsibility for my actions, I question the necessity of their consent. I am willing to submit identification documents to verify my identity.
Warm regards,
Markus
Reported by GetHuman3690788 on Mittwoch, 2. Oktober 2019 16:29
I updated my date of birth in my profile as I noticed it was incorrect. Unfortunately, my account got locked because it seems I didn't meet the age criteria for Twitter at the time I set it up. Interestingly, my mother had been managing my account for a while after I created it. She adjusted my date of birth back by one year (to [redacted]) to provide a somewhat correct representation of my age. I would appreciate assistance from the support team to unlock my account as I am currently unable to access it.
Reported by GetHuman3692274 on Mittwoch, 2. Oktober 2019 20:07
Hello,
I am having trouble with my account. I realized that my age in my profile was incorrect, so I updated it. Subsequently, I received a notification stating that my account has been locked. Initially, my mother created the account and oversaw it, and she entered a birthday for me that made me a year younger to show my age more accurately. I am worried about this situation and need help resolving it to unlock my account. Thank you.
-Carlye (carlyeholt_)
Reported by GetHuman3692274 on Mittwoch, 2. Oktober 2019 20:52
Hello,
I am encountering a problem with my account. I realized that the age in my bio was incorrect, so I edited it. Subsequently, I received a notification stating that my account had been locked. Initially, my mother monitored the account creation process and input a birthdate making me a year younger to accurately display my age. I am worried and seek resolution to have my account unlocked.
Thank you,
-Carlye (carlyeholt_)
Reported by GetHuman3692274 on Mittwoch, 2. Oktober 2019 21:00