WordPress Customer Service Issues

I have a WordPress blog at funflippingrammy.wordpress.com on the free plan since September 21, [redacted]. I intended to upgrade to the $8 plan on February 1, [redacted]. Starting yesterday, I was informed that I have exceeded my 3GB limit and am now out of space. This is frustrating as my followers expect daily posts. I can pay $8 today for the upgrade, but I can't afford the $96 annual fee until February. Can I pay $8 monthly instead? Your flexibility would be greatly appreciated. I'm worried about losing followers if I can't post for a week; I pride myself on being consistent. If monthly payments were an option, more bloggers might join. I'm eager to make my payment and continue posting. Thank you for your prompt attention.

I've received an email regarding your access to solarovens.org, which is now managed by GoDaddy. To set up the domain on WordPress, a new account was created. Your login details are as follows: Email: [redacted], Username: [redacted], Password: PHPxyz2019, Support PIN: [redacted], Customer Number: [redacted]26. Confirm this info, change your password, and verify the billing details. For Flywheel hosting, the billing rate is $15/mo. Login with Username: [redacted], Password: temppass2019, and confirm and update the information. Check the email for more details about accessing your website through WordPress and verifying payment info. Hostgator and Weebly Pro accounts are no longer active. Review the provided information and screenshots to ensure you can manage solarovens.org effectively.

My website www.billhorist.net appears to have been compromised. Initially created by someone else, I did have admin access. Unfortunately, I am now permanently locked out due to incorrect login attempts. Despite requesting a recovery form, I have not received an email. I am puzzled by another email being associated with my account. I am eager to regain control to address the security breaches. However, I am uncertain how to proceed as I am unable to provide verifiable proof of identity. Apologies for the lack of specific details and appreciation for any assistance provided.

I believe I've unintentionally created a second account. My WordPress login displays my site, but the dashboard indicates that I don't have any websites. I require assistance in closing the second site and restoring the original one. Additionally, I'm experiencing difficulty changing the email address on the links and contact page. How can I update the email address on my links and contact form? I am eager to upgrade my plan to access instant chat support with WordPress, but I need to resolve the issues with the second site first. Thank you.

In August [redacted], I hired Mr. David Barlow to create a website, unitedculturesevent.org, for my project, United Cultures Event CIC. I paid for it through Ipage for two years with my card before it was transferred to wordpress.com. Today, I discovered that he used his name for my account details. This has caused issues for me when I tried to create a new website, ibexeastafricanculturalcentre.com, for which I purchased a domain for two years. I attempted to log in to both accounts but couldn't access them. I urgently need assistance to regain access to both sites, especially to develop the new one. Looking forward to your prompt help. Best, D.P. Email: [redacted] Phone: [redacted]

I am having trouble logging into my WordPress account due to an error message I keep receiving. The error is as follows: Fatal error: Uncaught Error: [] operator not supported for strings in /home/indust44/public_html/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /home/indust44/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php([redacted]): RevSliderBaseAdmin::addMetaBox('Revolution Slid...', '', Array, NULL) #1 /home/indust44/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(72): RevSliderAdmin->addSliderMetaBox() #2 /home/indust44/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /home/indust44/public_html/wp-content/plugins/revslider/revslider.php([redacted]): RevSliderAdmin->__construct('/home/indust44/...') #4 /home/indust44/public_html/wp-settings.php([redacted]): include_once('/home/indust44/...') #5 /home/indust44/public_html/wp-config.php(91): require_once('/home/indust44/...') #6 /home/indust44/public_html/wp-load.php(37): require_once('/home/indust44/...') #7 /home/indust44/public_html/wp-admin/admin.php(31): re in /home/indust44/public_html/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 71.

I am experiencing a critical issue with my WordPress website that was previously managed by a former employee. When visiting the website, an error message is displayed, showing a fatal error related to the LayerSlider plugin. The error mentions that the "[] operator is not supported for strings" in a specific file and line in the theme files. This error seems to be impacting the display of the LayerSlider on the website. The website in question is www.wisemedicalcenter.com. I would appreciate any guidance or instructions on how to resolve this error and restore the functionality of the website. Thank you.

Last night, while working on my website, I encountered login issues. Despite using my email, [redacted], the prompt did not accept it. In an attempt to resolve this, I created a new email, [redacted], which turned out to be already in use. Using the new username heavenwards777, I may have inadvertently created a new account with the made-up email. I'm Marianne Moessner Chen, associated with the email [redacted], and I suspect a new account was established for a website named getthepicture.photo.blog. Kindly assist in deleting the created email and any associated accounts.

Hello, I am a dear friend of Natalie Scarberry, who sadly passed away today. I am reaching out in hopes that her daughter will continue to maintain her website as a beautiful tribute to Natalie's memory. While I plan to discuss this matter with her daughter after some time has passed and I attend the funeral in Texas, I was wondering if support could assist me in the interim. I have crafted a heartfelt post in honor of Natalie called "Heart of Natalie" on my site, PlanetDreamDiaries. It encapsulates the essence of who Natalie was through song, art, and poetry. As it is too soon to approach her family directly, I am seeking help to possibly share this post on Natalie's website or create a new post linking to mine, ensuring her followers are updated. Natalie cherished WordPress and used it to express herself and share her passions daily. I believe not having a final post on her site does not do justice to her legacy and the community she built. While I await details on the funeral arrangements to travel to Texas, any assistance in ensuring her online presence is preserved would be deeply appreciated. Thank you for any help you can provide in honoring the memory of this remarkable 76-year-old woman with a heart of gold. Warm regards, Kimberly (PlanetDreamDiaries)

Hello, I am Liam Conner. I am currently assisting my boss, Mauricio Scheibe, in recovering our company's account on register.com for Rialto Porcelenato. Please reach out to Mauricio via ([redacted]) for verification. Mauricio, along with his niece Yasmin, a contract web designer, set up the Wordpress site around 3 years ago. Unfortunately, we lack ownership proof due to the account's age and are unable to complete Wordpress' recovery form without it. We only have Yasmin's username, "yasminspessoa," but she cannot recall the associated email address. Knowing the email connected to the username is crucial for Yasmin to proceed with the recovery process. We are solely seeking assistance to identify the email linked to the username, not any password or sensitive information. Any support provided would be greatly appreciated, as this situation has been quite frustrating.

Hello Wordpress team, I am writing to address an unexpected charge of $[redacted].00 on 04/18/[redacted] for your service. I had canceled my account within the grace period after using it during the trial period, and I do not have any agreement authorizing deductions. This charge caused my account to overdraw, incurring a $30 fee. I kindly request a full refund of the deducted amount to be returned to my account promptly. Last night, I attempted to contact your online support for three hours without any response, leading to my frustration. It is important to me that someone reaches out to me to confirm the refund and ensure that this issue will not recur in the future. Thank you, M. Johnson Email: [redacted]

I reported a website created about me to the Orange County Sheriff's Department. I have pressed charges against the man behind this site. Following our recent breakup, he maliciously posted false information and intimate photos without my consent. The Sheriff's Department suggested I reach out to you to request the removal of the site. I did not create this site, Michael Hatton did, and he used my identity to defame me. Please, take urgent action to take down this site from the internet. I am in distress due to this situation. I have provided a copy of this request to the police for my report. Thank you for your assistance in this matter.

I am reaching out about an issue with accessing content on my Wordpress website. In July [redacted], I created a website through Wordpress but haven't logged in for months. When I recently accessed the wp-admin dashboard, everything has vanished - media, pages, and plugins. Interestingly, the website still functions. The platform indicates I have a free plan, which I did not have. I aim to ascertain my previous plan details for reference as I am developing a new website. My plan is to recover this data before closing the account.

I am encountering an error on our website vcinnovates.org. The warning displayed indicates a file directory issue within the Google Calendar Events plugin. Subsequently, I am unable to access my account or retrieve my login information. Assistance in resolving this matter would be greatly appreciated.

I recently noticed a charge of $[redacted].66 on my Discover card for WordPress listed as a recurring charge with the reference 48J5U5WJN4. I do not recall signing up for this charge, possibly related to a previous purchase of unitedconservativewomen.com. I would like a refund as my circumstances have been busy, especially after having a baby recently, and I did not receive any notifications regarding the renewal. I want to cancel any subscriptions associated with this charge and remove my credit card information from your system if it pertains to the mentioned domain. Kindly assist in resolving this issue. Thank you. -S.

My website has been hosted by the same web developer for the past 4-5 years. Unfortunately, today my website, www.mrfreehdtvman.com, has gone down. The domain was purchased from Homestead. I have been unable to reach my developer, Dan Kirchstein from Madison, WI, at [redacted], or via email at [redacted] I suspect he may have stopped paying his bills, closed, or passed away as he was unwell. As I am using WordPress to maintain my site, I need help retrieving the website data to restore it promptly. My business is seasonal, operating only for 6 months a year, and we are currently at the peak of our season. Your assistance in retrieving the website information and providing hosting/security services would be greatly appreciated. Thank you for your help. Tom M. [redacted]

Word Press offers a 30-day trial period before purchasing. I attempted to download the e-commerce feature, but the screen froze on a message saying "just a minute we are working for you now." Despite waiting, the screen didn't progress. An unexpected charge of over $[redacted] was applied, and I am unable to use the program to explore its features. Although the first month was supposed to be free, it seems I was charged. Attempts to contact support on Saturday and yesterday were unsuccessful. I am in the process of setting up an e-commerce platform and require assistance. Support supposedly claims to be available at all times, but I am struggling to reach them. I have a phone appointment scheduled from 11:15 am to 12:00 noon. I have deleted the program to re-download it, but I am concerned about being double-charged. Any help would be appreciated. Thank you.

I have been receiving the Bolen Report newsletter from [redacted] for over two decades, and it appears to be linked to WordPress in some manner. Previously, I never required a password to access the content. However, currently, I am unable to proceed without a password prompt. Despite my efforts to navigate the WordPress interface, I consistently encounter a request for a password. I want to emphasize that I do not possess a WordPress account or password; I am solely a subscriber to a newsletter hosted on WordPress. Could someone guide me on how to update my delivery email addresses since I am unable to navigate the required password authentication process? I apologize for the urgency in my tone but am feeling incredibly frustrated by this situation.

Hello, I represent Forgeway, and we are currently utilizing your services for our website. Our website features technical data sheets which users can download. Previously, when a user attempted to download a technical data sheet, they would fill in their details and we would receive an email notification with the entered information. Unfortunately, we have noticed that we are no longer receiving these email notifications when a technical data sheet is downloaded. Could you please assist us in understanding why this feature has stopped working and help us re-establish this email notification system? Thank you.

I am a member of a local nonprofit organization that recently underwent some staffing changes resulting in the loss of contact information. We are in the process of updating our website, but the username and password seem to be incorrect. The username should be "adminBHSistration." I attempted to reset the password, but I did not receive the reset link. Unfortunately, I am currently unable to access the website for updates due to this issue. Could someone look into this matter and provide me with a link to reset the password? The previous password in use was YIG3s30wbX6*Kql#edqonilja. Thank you for your assistance. Regards, Dianne D., President of the Belgrade Historical Society in Belgrade, Maine.