WhatsApp Customer Service Issues

Archive 77

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #77. It includes a selection of 20 issue(s) reported April 30, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello WhatsApp Team, I am writing to request the unban of my official WhatsApp Number - [redacted]. My full legal name is Mansingh Maida. I acknowledge and agree to respect all of WhatsApp's terms and policies. Unfortunately, my account was mistakenly banned despite my efforts to share important and educational messages. Some individuals have falsely flagged or reported my account, resulting in this action. I kindly ask for your assistance in unbanning my account so that I can continue to connect with friends, family, and clients without any interruptions. Your prompt attention to this matter would be greatly appreciated. Thank you for understanding my situation. Warm regards
Reported by GetHuman-jayjohar on Sunday, April 30, 2023 5:18 AM
I am having trouble logging back into my WhatsApp number using WhatsApp Business. I initially opened WhatsApp Business on another device, then uninstalled it. Now, when I try to log back in, it says it can't send the verification code and asks me to wait for an hour. Even after waiting, I still receive the same message. I've double-checked that my number is correct, I have an internet connection, it's a mobile number, and I can receive SMS messages. When I try to call for the verification code, I still get the same message. Can someone help me with this issue?
Reported by GetHuman-afaqman on Sunday, April 30, 2023 5:47 AM
My account activity was flagged as a violation of the Terms of Service, leading to my phone number being banned. The account will stay prohibited due to this violation. It is advised to thoroughly review the "Acceptable Use of Our Services" section in the Terms of Service to understand the proper utilization of WhatsApp and the actions considered violations. For more information on using WhatsApp responsibly, refer to this Help Center article. Remember, WhatsApp maintains the right to uphold its policies in line with the Terms of Service.
Reported by GetHuman8334337 on Sunday, April 30, 2023 1:51 PM
My account has been banned from using WhatsApp. I need support because my cellphone number +[redacted]1 can't access WhatsApp. After reviewing, it was found that my account activity violated WhatsApp's terms of service. I believe there was a mistake during the transition to my new phone, a Huawei P30 Pro, from my old Samsung Galaxy A31. My email addresses are [redacted] or [redacted] I would appreciate assistance with this issue.
Reported by GetHuman-jazirijj on Sunday, April 30, 2023 3:24 PM
I installed the app on a different device that got stolen. Since then, I've been receiving strange messages with inappropriate content and contacts from unfamiliar people. I was unable to use WhatsApp when my phone was stolen. When I tried to reactivate my account, I discovered the unwanted messages and emails, prompting me to delete the app.
Reported by GetHuman-sweetkme on Sunday, April 30, 2023 9:04 PM
My WhatsApp account was hacked last month, and I have been trying to recover it for a month without success. Despite reaching out to WhatsApp multiple times, there has been no resolution. Recently, I managed to regain access to my account, only to find that it has been banned. I have not violated any policies and have tried to communicate my issue to WhatsApp, but I keep receiving automated responses. It is frustrating not to have a human assist me with this matter.
Reported by GetHuman8335698 on Monday, May 1, 2023 10:05 AM
Hello Whatsapp team, I have recently discovered that my number has been banned from using Whatsapp, and I would like to sincerely apologize if I have violated any of your policies. My Whatsapp number, +[redacted]63, is crucial for me as it connects me with my friends, family, and important business contacts. I kindly request you to reconsider and unban my number. I assure you that I will comply with all the terms and policies moving forward. Thank you for your understanding.
Reported by GetHuman-qokypy on Tuesday, May 2, 2023 11:11 AM
My mother-in-law was cold called and tricked into giving her security code to a hacker. She has changed her phone number from [redacted]3 to [redacted]5 out of panic and now can't access her account. We're very concerned about her sensitive information being used. If the account can't be transferred, could it be deleted entirely? Just to emphasize, she has no access to the account, as she changed her number thinking it would resolve the issue.
Reported by GetHuman-vasileer on Tuesday, May 2, 2023 2:30 PM
Hello, I believe there has been a mistake regarding the ban of my WhatsApp account. I have not violated any of WhatsApp's policies or terms of service. I kindly request a prompt response to reinstate my account. If my account has indeed been banned, I would appreciate an explanation for the action taken. I want to mention that I do not use any third-party applications. Thank you. Name: P. Sathish Email: [redacted] WhatsApp Number: +91 99[redacted]6 Device: Samsung A53 5G
Reported by GetHuman8339064 on Tuesday, May 2, 2023 4:26 PM
Hello WhatsApp Support Team, I unintentionally got blocked on WhatsApp after being added to unwanted groups where inappropriate content was shared. I forgot to restrict group additions to only my contacts, which led to this issue. Please consider unblocking my number so I can adjust the settings and communicate securely with my family. Thank you, User.
Reported by GetHuman-zakysame on Tuesday, May 2, 2023 4:32 PM
Dear Sir, for some reason, my WhatsApp has been blocked. Please enable it as soon as possible. If I have made a mistake, I sincerely apologize and assure you it won't happen again. My WhatsApp has been repeatedly blocked without any fault of mine. It is causing a lot of inconvenience as I have important data stored in it. Kindly unblock my WhatsApp to resolve this issue promptly.
Reported by GetHuman8339394 on Tuesday, May 2, 2023 6:14 PM
Hello Sir/Madam, I believe my account was mistakenly banned. I have not violated any of WhatsApp's policies. I kindly request a prompt response to reinstate my WhatsApp account. If my account remains banned, I would appreciate knowing the reason for the action. I do not use third-party apps. Thank you for your attention. Name: M. Veeresh Email: [redacted] WhatsApp Number: [redacted] Device: Oppo A96
Reported by GetHuman8340339 on Wednesday, May 3, 2023 7:03 AM
Subject: Urgent: WhatsApp Number +[redacted]21 Banned Dear WhatsApp Support Team, I am reaching out urgently regarding phone number +[redacted]21, the primary contact for Crimson MENA's sales team, which has been banned allegedly for spam or scam activity. As a Sale Development Representative at Crimson Education, I would like to clarify that our team has not been involved in any such behavior and we require the number unbanned promptly to maintain communications with our clients and team members. If any further details or proof of identity and employment with Crimson Education are necessary, please inform me so I can provide the required information promptly. Your prompt attention to this issue is greatly appreciated. Best regards, Ahmad Chahine Sale Development Representative M +97[redacted] E [redacted]@crimsoneducation.org www.crimsoneducation.org
Reported by GetHuman8340616 on Wednesday, May 3, 2023 8:01 AM
My number seems to be blocked for some reason. This is causing inconvenience as my friends, family, and customers are unable to reach me. I believe there might have been a mistake as I have not engaged in any malicious activities. Kindly assist me in resolving this issue promptly. Thank you. Hello WhatsApp Support Team, I regret the disturbance, as I haven't violated any of WhatsApp's policies or rules; I have merely been using the platform for work purposes. WhatsApp holds great importance to me as it connects me with my loved ones. I implore you to lift the restriction on my account and assure you that I will adhere to all WhatsApp guidelines in the future. Your help in restoring my account access is greatly appreciated. Thank you.
Reported by GetHuman-zhangzz on Wednesday, May 3, 2023 8:01 AM
Hello, I believe my account was mistakenly banned. I haven't engaged in any activities that violate WhatsApp's policies. Please respond promptly and reinstate my WhatsApp account. If my account has been banned, I request to know the reason. I do not use third-party apps; therefore, I urge you to release my WhatsApp account. Thank you. Name: S. Kumar WhatsApp number: [redacted]
Reported by GetHuman8340641 on Wednesday, May 3, 2023 8:22 AM
My WhatsApp account has been banned and I cannot access it for the past few days. I have not received any registration codes for over 24 hours. I need help from the WhatsApp community to resolve this issue. My number is **********. Could you please assist me? Thank you.
Reported by GetHuman8340678 on Wednesday, May 3, 2023 8:46 AM
A few weeks back, my main WhatsApp account got flagged and banned, but was later reinstated with an apology. I stopped using the unauthorized version and switched to the normal one. Unfortunately, since then, my accounts keep getting banned. The first line (+[redacted][redacted]) was blocked, then the second one (+[redacted][redacted]) shortly after, followed by the third line (+[redacted] [redacted]) a few days later. Despite numerous emails appealing for review, apology, and pardon for an offense I didn't commit, the bans continue. I've missed out on many opportunities due to this issue. Please, I'm not a criminal, help me get my accounts released. Thank you.
Reported by GetHuman-alelluya on Wednesday, May 3, 2023 12:37 PM
Hello WhatsApp team, I am writing to address the issue I am facing with my WhatsApp account that has been banned. My name is Arshad, and my WhatsApp number is [redacted]. I assure you that I respect all of WhatsApp's terms and policies. Unfortunately, my account was reported unfairly for sharing helpful educational messages, leading to its suspension. This has caused a significant inconvenience as I am unable to stay in touch with my family and relatives. I kindly request for your assistance in unbanning my account as soon as possible. I hope you understand the situation I am in and can resolve this matter promptly. Thank you for your attention to this matter. Sincerely, Arshad (Document number: [redacted] released by the Indian government)
Reported by GetHuman8341560 on Wednesday, May 3, 2023 4:04 PM
Hello WhatsApp Team, I am writing to you regarding my WhatsApp account which has been banned. My name is Arshad, and my WhatsApp number is [redacted]. I assure you that I respect all of WhatsApp's terms and policies. Unfortunately, my account was mistakenly reported due to sharing important and educational messages. This has caused a lot of inconvenience as my family and relatives are now unable to contact me. I kindly request you to review my account and consider unbanning it. I hope you understand the situation I am facing and can assist me in resolving this issue. Thank you for your attention to this matter.
Reported by GetHuman8341560 on Wednesday, May 3, 2023 4:13 PM
Hello WhatsApp Team, I am Simran Singh, using the WhatsApp number [redacted]. I want to assure you that I respect all of WhatsApp's terms and policies. I believe my account was mistakenly banned as I have not engaged in any wrongful activities on the platform. I primarily use WhatsApp to share important educational messages, which some individuals have wrongly flagged or reported. I kindly request WhatsApp to reconsider and unban my account. This is my official contact number, and its suspension has caused inconveniences as my friends, family, and clients are unable to reach me. I hope for your understanding and prompt assistance in resolving this issue. Thank you.
Reported by GetHuman-simusing on Wednesday, May 3, 2023 4:31 PM

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